MLB.com Shop

Will never order from MLB shop again, will find local team vendors/shops.
Ordered Team hoodie and used free ship promo code: when "completing" order website auto selected expedited shipping, at extra cost $9.
Shipping delayed by 1 day and received wrong item.
Try to contact this vendor, I dare you.
Auto prompts on text chat: "i dont understand your response". Phone call... that requires extended website search and suffering through voice prompts with extended period of "please hold while i contact..."
Never again.

Terrible system they have here. Ordered one T shirt, on 10/1, selected standard five-day shipping, and am now writing this on the 8th with no sign of a package.

The "Track My Order" option is just as useless as this site, as it has my shirt's status currently on "NEW", making me believe that a.) I won't be getting this package anytime soon, and b.) it hasn't even been shipped yet! What a disaster. I sent an email asking for an explanation, but I imagine that will go unanswered as well.

0/5

Ordered shirt on 9/26 - as of today 10/24 no shirt. I called about 2 weeks ago and rep made up excuses for why it never shipped and said she would send it overnight delivery. It never came. After reading the horrible reviews I just called and after being hung up on once - and then sitting on hold for 20 minutes - I cancelled my order. I am going to cross my fingers that the refund they assured me was coming actually shows up. How does MLB allow their name to be associated with this terrible service? I suggest that others review mlbshop on BBB.org as well.

Not only did they allow me to order a custom shirt, charge my credit card and "process my order" but days later when I went on their site to see my order status (they never send emails) I saw that my order was "REFUNDED"! What?

You see, it turns out I ordered a custom shirt from a "retired player" and that player does not allow custom shirts. They why allow me to order it and take my@#$ money?

I called them and they explained. They said an email would arrive about my concerns. Never happened. Total failure. Will never order anything again.

This company is AWFUL. I ordered 2 shirts with standard shipping and got an automated email a week later saying my order had been cancelled within their system. I called, spent 30 minutes with them to ultimately say their vendor couldn't send one of the shirts and my full order was automatically cancelled and my refund would post within 7 days. Well here we are 3 weeks later and no shirts or refund. Now after another 30 minute call they're saying oops and they're emailing the "refund dept" today. That dept takes 3 days to email back, then they'll send a refund which takes an additional 7 days. Seriously.

Just do yourself a favor, SHOP ELSEWHERE! They're making up the policies as they go along.

Probably the sorriest store along with the nfl store. Two American companies representing America's sports. I'll stick to rating the MLB store for this one. Sloppy deliveries, untrustworthy discounts, missing items, not caring about their customers and quality of service, unreliable as far as gift giving goes and a terrible customer service line due to them not even having an email also having poor workers that are probably outsourced dealing with these huge fraudulence companies. Terrible experience due to the people at the top of this company actually suck and could care less about their customers. Shame on you guys.

Pros: they have decent selection of merchandise; and for stuff that you know how the quality is (e.g. New Era hats--they're pretty much the same wherever you buy them) but...
Cons: they don't allow you to review purchases; so for t-shirts, who knows how good they are? I just bought 2 $25 tshirts and my undershirts I buy from Fruit of the Loom come in a 5-pack with better quality / thickness than these!
Charge you for returns--many places don't do this anymore and since their quality is so variable, you'll probably need to return something!

Ordered 4 jerseys, all cost over $134. The Cubs logo is plastic, not fabric. The stitching on the logo is fake. One jersey came with a very obvious fabric defect that is very noticeable in the front. None of these jerseys are "authentic" as described on the website. They are cheaply made and very poor imitations. The communication with this company is appalling! I wouldn't even attempt to return this merchandise because I would seriously doubt I would ever get my money back. I certainly wouldn't get any better jerseys, either. What a scam! Shame on the MLB for having this "store" as part of your website. Baseball fans deserve so much better!

If I could give them a zero, I would. I ordered my gifts two weeks before Christmas. Estimated arrival was Dec 21st. It is now the 27th and still no package. I called customer service and they said they could either give me a refund or put in another order for my stuff. All I asked was for them to put in my order again and do expedited shipping so I could get my package asap. They said the would not do that. There was no communication at all about my order being as late as it was (only the update on the website saying it could be two to three days late due to weather). So no updates, no communication, and now my package will come almost four weeks after time of order. All I asked for with this major inconvenience was expedited shipping and they refused to do that. This website is a joke and I will never recommend it to anyone!

This is the second email I sent.
I'm so disgusted with your shop and your customer service. Ordered on Oct 20. Order confirmation says it will ship no later than Oct 28. First of all, it is a shame it will take that long to ship. This alone makes it doubtful I will ever shop your website again. On Oct 31 it still had not shipped. I sent an email inquiry on 10/31. I received a canned reply that told me nothing. This morning, Nov 1, I received an email that my order is "on it's way." Nope. Checking FedEx is says "Shipping label has been created. The status will be updated when shipment begins to travel." I know what that means. Your distribution center printed a label. There has been no movement. If you cared even a little about customers this would ship overnight, or 2nd day at the least. It would be great if a real person read this and sent me a real reply. But I don't expect much. You've already shown I should not.

I ordered my first product, Jose Fernandez jeresy on October 15,2016. I then realized it was the wrong size and ordered another one in the right size and had the idea I would just return my first item and get my money back and keep the right sized one. Today, November 18,2016, I am still waiting for my first shipment! Not only that I ordered the second one in next day guarantee and paid an extra 24$. Neither have them showed up and now I have a really disappointed family member. It says its on its way on both fedex and the site but it should've been here 4 days ago. They lie about arrival and tell you one date and then send you an email with a different date! Stay away from this website at all costs! Unless you enjoy late arrival and them taking your money.

My wife was excited about getting a shirt to support our friend in the World Series - Paid a very expensive $20.94 for 2 day shipping. Except it is NOT 2 day shipping - it is 7 day shipping, because their very unfriendly customer service reps told me that they have 4 days to ship it. I ordered on Tuesday, they didn't ship until Friday and then the weekend doesn't count - so she says Tuesday - tracking says Wednesday... HORRIBLE!

The worst online buying experience I have ever had. I ordered 2 item that- at the time of ordering- was "in stock", that was 3 weeks ago and I still haven't received my order. And if that's not bad enough 4 days ago they sent me an email to tell me that one of the items is no longer in stock, so I called customer service and cancelled that item. I was told it would take from 24 to 48 hours for the refund to be made. Well it's now been 96 hours and my bank card still has not been credited. In short, after spending over $100.00 3 weeks ago I have nothing to show for it other that excuses. I've emailed their cust. Srvc. Dept 3 times in 3 weeks and not a single reply. I had to call to get a response. 3 weeks - No item and 4 - days No Credit for cancellation. STAY AWAY if you value your time and money.