Shoes

At first I was very happy with Shoebuy.com. They had sizes that are hard to find and my order was shipped quickly and accurately. Unfortunately three of the four pairs I ordered were WAY too big and I was unable to wear them. I was aware of their return policy and happy to pay the re-stocking fee for the convenience of not having to travel to stores to find these shoes. We live in a very rural area, at least 1 hour from any major brand name stores. I was shocked when I only received two of the three refunds and was told when I called that the third pair had been rejected for return because the shoes had been worn! I carefully explained that it was impossible for me to have worn the shoes as they were WAY too big. Of course I tried them on but never even left the bedroom. So sorry but cannot recommend them as I thought I would be able to do, they do not stand up to their policies, buyer beware!

First time I purchased since the restocking fee was instituted - might be the last time I purchase. As a long time customer, I don't remember receiving an email saying that the policy was changing.

Added - I did receive an answer from Shoebuy explaining their new policy (explanation that I had seen in response to other complaints as well). What this answer conveniently ignores is the fact that I might have bought something using a coupon code, but if I want to exchange it will be for something at full price.

Added - to be fair, when I went through the exchange process, I was able to apply a coupon code. So, the pricing is about what it would have been. But, this means that there needs to be something else I want if my first choice doesn't work out.

Ordered shoes on 3/10/21. No confirmation was sent but I was charged. On 3/15 I emailed about the order. No response by mid day 3/18. I sent another email - their mailbox is full. I tried to reach them via their Facebook messenger and was told I had to email. This isn't how business is conducted. I understand long lead times for product and 1 or 2 days delay in responding to email but something isn't right about this so I disputed the charge with my credit card company. I asked Shoes.com to cancel my order. Not that they'll get that, their mailbox is full!

I will NEVER order from Shoes.com. I didn't want to select any starts, but I had to select one to post this review. I am a huge online shopper and have never had such a bad experience. After being on hold for over 30 minutes, I figured out how to process a return without an account or speaking to someone. Also learned that I will be charged $5.95 for the return. So much for free shipping and returns! I will never go to this site again, ever. Terrible (really no) customer service and misleading claims regarding shipping and return fees.

I ordered 2 pairs of shoes and received an email telling me that one pair has been cancelled. I called to clarify and was told that they are no longer in stock. I was very upset because I planned on receiving these shoes next week and need them for a wedding. I said that I don't understand how it takes almost a week to notify me that something is out of stock. The customer service representative then argued that it hasn't been almost a week... It's been 5 business days, which is almost a week to me. She then told me that I needed to look at this from a bigger perspective than my own. My understanding from this conversation is: Do not rely on shoebuy to fulfill the order. If you find something you like but don't really care if you ever receive it, go ahead and order. Shoebuy feels no responsibility to fill orders.

I bought two pairs of boots and ordered the wrong size. They sent me the return tags and I took them to UPS as directed. Since it was two tags, they could not send in the original box. My credit card was credited and then I see charges from them again on boots I did not ordered and received them back. I contacted customer service and they cannot refund my money due to the boxes were damaged in transit. This company is nothing but a scam do not use them.

I ordered slippers on Shoes.com and TWICE they sent me the wrong item and have never refunded me. Customer service gives no response. DO NOT order from them.

I have been shopping at this site for years, but lately their customer service has been deplorable. I am missing a pair of shoes from a shipment ordered a month ago, and despite multiple attempts to reach customer service via both email and telephone, I have received no response to my inquiries. When I am able to get through to the customer service number, I wait for many minutes on hold, only to be summarily disconnected. Email responses are automated and have nothing to do with my question. I have wasted many hours trying to get a response from their merchant to no avail, despite their claims that customer service is of utmost importance to them. I will not be shopping at shoes.com again

I was a long time customer who spent thousands with them. Then I had to return the 2 pair I just bought due to fit and no exchange sizes were in stock, I was never notified of the new 6.95 PER ITEM restocking fee. I called and was rudely told too bad- it's not their problem and they will not make any adjustments. I can't fathom why they would do this to GREAT customers. A simple adjustment would keep my business and the next time, I know what the new policy is. But no, not at Shoebuy.

This company has been so difficult to deal with, that I am actually writing my first review. I ordered 2 pairs of running shoes. I confirmed that they can deliver to a PO Box. However, they chose to ship via UPS that won't deliver to a PO Box. I spent the morning on the phone with UPS and finally got an address change. Only then did I find out that they sent the shoes in separate parcels - one of which shipped, the other of which just had a label created but was never put into a parcel. I spent further time on the phone with one agent (who hung up, I'm assuming accidentally), then a second agent who could not/would not provide assistance. Shoes are the right price, but only if you receive them. Go elsewhere.

Purchased running shoes from shoebuy online at Wal-mart. Returned them but then Shoebuy sent the shoes back to me Erroneously claiming shoes were Worn and Dirty. I wore them on carpet for all of 5 minutes! I see others have had the exact same problem with returns to shoebuy for the exact same (erroneous) claim that the returned shoes were worn and dirty. Obviously this is their SCAM policy. Customer service claims they're doing a "image review" so we shall see but I'll never ever buy from them ever again.