Shipito

Swift response. The very day I paid for my shipment, it was processed and shipped. With the excellent tracking I was able to track by the hour the progress of my package. I have received my package and it's intact. I love the 10% discount as a first timer too. Thanks.

This company does not trust its users and that should tell you everything about it. Why would we trust a site that does not trust you? The verification process--they say they it has changed but have a look at the picture to see what this entails. It is highly invasive. I do not trust this company to have all of this information. They have a live chat feature which is great but when I asked them more details about this all they could reply was that it was for "fraud" purposes. When you assume your customers are fraudulent we have a problem. They could not give me respect as a customer to describe this process and explain what it was all about. When you sign up for it they give no indication about this either. So no wonder so many people come on here to say to stay away, I wish I had before I signed up, have now lost my deposit + some other things to "fees" which are apparently ubiquitous.

Shipito's customer service is absolutely atrocious. My order ended up costing 3x as much as expected (based on their calculator). Their customer service essentially told me "sorry but there's nothing they can do". I used to like this service but it's gotten way too expensive and anytime you have to contact support, they are extremely rude.

Very fast forwarding of my package. Very pleased with their service.

From what i gather all forwarding companies are getting alot of negative reviews on the internet which leads me to believe that they hire people to discredit their competitors, which is a bit of a joke really and bloody annoying. I had no problems at all with Shipito, the only improvement i could think of if they offered smaller boxes for consolidation.

In AUS btw.

Shipito has received my package Saturday 09/30/2017 ( USPS tracking) but it has not entered into my account. After talk to many agents and open support tickets I've got an unbelievable answer saying to blame and contact USPS not them. My package has been stolen or lost inside their own warehouse. The support agents are useless and are not willing to help. They just don't care about customers.
Edit: After they lied and blame usps I said I would make a negative review on youtube and my package was magicaly found. Agent Scott refused to open claim for a refund before that. Terrible customer support.

This company does not get good reviews from some customers but i have been using them for many years and have had many packages delivered to me. On the whole the goods were well packed and the package shipped out quickly via Fedex. I suspect some of the poor reviews were written by rival companies or customers who did not read the rules carefully enough before signing up. I have always found Shipito agents polite and helpful to deal with when I had a problem, such as a package not booked into the watehouse. In all cases the package was quickly found and it was the fault of the sender in failing to put my suite number onto the address.

Please don't bother using these people, they are so bad. First of all they blocked my account on the basis that my name wasn't the same which was untrue! It took so many weeks to unblock my account despite sending all the proof they asked for. Then my package was never delivered and yet it keeps saying it has. When I contacted them they were either very unhelpful or did not respond at all. After two months I still don't know the whereabouts of my items.

I have been using Shipito for more than 5 years. For the last two or three shipments from Oregon I have experienced poor service at the warehouse, though for the previous two those issues were remedied once I contacted customer service. The last time, however, I have had numerous issues that took a long time to resolve, or were not resolved to my satisfaction. All of them appear to be at the warehouse itself - very poor photo quality of contents (to the point where the contents cannot be identified from the photos) and no follow-up despite numerous complaints.

I made a formal complaint to the supervisor, to which I received a reply, but nothing changed. For this reason I will be looking for a new freight forwarding service because I have had enough of Shipito. In the last 1-2 years the costs of freight have gone up by around 30% and the service has gone down about 90%. No reason to stay!

This time I used the consolidation option for some heavy car parts that were not available here in Australia. Live chat quickly explained how to upgrade and do the consolidation.
Good value for the excellent work they did repacking into one box. Shipping the heavy parts was expensive, but I could wait and choose the slow cheap option. A big saving on shipping individual items.
- Tom.

Greeting,

I want to talk about my disappointing experience with Shipito.
Earlier this month i bought a new phone and unfortunately decided to use their service.

Then suddenly they locked my account Under the pretext of security issues and asked for forms of IDs.

And after sending them both my passport and national ID, However, they just deactivated my acc. And stole my item.

I paid a lot of money for this device and for its shipment, i also waited for too much time but it was all in vain, and they simply stole it

Terrible experience. BEWARE. After taking hundreds of dollars for shipping, suddenly my account gets "locked for security purposes". All because my billing address is different from my shipping address. Now I must verify my credit card (which they charge for), supply two forms of official ID, digitally signed documents, as well as printed and signed original documents, notarized by public notary - posted by mail from Australia to the US (which will take weeks). All because my billing address is different from my shipping address. Nowhere on their site do they state this as a rule. Absolutely preposterous.

My package came across the globe and arrived in 10 days. This is exceptional in this day and age of covid and being close to Christmas. All the edges of the package were taped over not just the flaps at the top. Then inside the package it was clear that everything was placed with care and wrapped with bubble wrap. I was very happy with their service.

Terrible company - WILL NOT REPLY to any messages or support tickets.
This is the worst customer service!
Lost my parcel - hasn't even scanned out. ( They either lost or stole it - as its quite valuable)
I get on there live chat an
D they just say 'someone will be in touch' but its been 2 months and many many messages.
If you want to receive your parcel then look elsewhere.