Shipito

J'ai travaillé avec Shipito entre 2019 et 2022. J'ai passé une dizaine de commandes via Shipito et fait appel à leurs services plus d'une vingtaine de fois.

Tout à toujours été clair, transparent. Leur interface web est facile à utiliser et leur service client orienté à 100% client. Il n'y a rien à redire, vous pouvez passer par Shipito les yeux fermer!

Je les remercie pour m'avoir accompagné dans mon projet commercial personnel. J'espère pouvoir les rencontrer physiquement à l'avenir et leur serrer la main.

Bonne continuation à eux, H.

After reading countless negative reviews about Shipito, we decided to put an end to this whole matter. A company can't promise everything possible and then draw fees from you and hold your package as a hostage. It is not even possible for packages to be lost in warehouses in so many cases. Amazon, eBay, UPS, FedEx, and others carry billions of packages and lose only a fraction of them. In the reviews, we counted hundreds of lost packages in a few minutes.

Shipito then only excuses itself with the relocation of the warehouse. But we are customers, and they take money from us. We are not interested in the fact that they cannot solve their own functioning.

It is also not possible for the company not to communicate with you or provide you with only vague, general answers, which are often false.

That's why we decided to act and contacted a law firm right in Torrance (this time, we weren't so stupid and read the reviews in advance before choosing a law firm).

Therefore, if you are interested and solve any problem with Shipito (mainly detention of packages without reactions and stolen shipments), please contact us by email: Filip. Pytela(at. Sight)seznam.cz and join us. We will try to help you as much as possible.

Please, people whose packages violate Shipito's internal regulations, United States law, or if you do not have your case thoroughly documented for do not answer to this affirmation. It would just complicate, slow down and make the whole thing much more expensive. Thank you very much for your understanding.

Don't worry. We can make it together. At the very least, we will help other people not fall into the same trap as we fell. The offer is valid until 01.05.2021

All went well until my 4th delivery, and then hell broke loose.

After receiving confirmation for my package consolidation I ordered mailout (SHIPITOFR*******) on 20.02.2017 from the HAWTHORNE warehouse.

Seven working days later I started inquiring as for why the package was not sent. I went on contacting their customer support four days in a row. And four days in a row Shipito support officers assured me that the package would be mailed out the same day. Also it worth noting that no supervisor was available to assist me.

On the fifth day I received an email from the warehouse supervisor telling me that the package was lost (?!). Shipito said they were working on locating the package. Fair enough, mistakes happen, I though I could wait a few days out of courtesy before starting to press them.

And then I went on waiting... for f**ing 25 days! With absolutely 0 feedback from any employee at Shipito. Bear in mind that I had invested USD 400 in the content of that package.

On the 28th day I replied back to the supervisor's email saying that leaving me hanging without any form of feedback was unacceptable and complained about their lack of quality in handling customers when things get a little bit complicated (a shipping company that can't even keep track of its packages...).

On the 30th day the supervisor answered back saying that the package was currently being inspected. They did not say if it was really lost in the first place, all I know now that it is being inspected. I gave them the green-light to go ahead, and if there was any article that I would not be able to ship abroad, the set it aside.

Two days later I got a generic response from a disgruntled employee stating that this process will take 10 additional workings days to be processed!

You can now understand why I would absolutely NEVER recommend SHIPITO to any serious or occasional customer willing to shop in the US. Any cent you will save on the first few shipments with them will be spent back the very first time they $#*! up your delivery.

STAY AWAY from them by all means.

PS: I got records of most of their emails / chats to back-up the above.

Had a DPD parcel (their preferred method, apparently) sent to me on November 1st. There were multiple issues even doing this. I had two parcels going to different addresses and they sent this one out to the wrong address so brought it back and resent the other one, which arrived fine. Then this one was sent out again and returned due to having liquid items in, which I asked them to removed them all. They apparently did, but I found out they only removed one.

Took weeks to even move, arrived at the Bonded warehouse on November 14th and hasn't moved as of writing this. I contacted them and on November 19th they said they would contact the carrier and get back to me. I heard nothing. Given the runaround, "you need to pay customs" even though I've received no notification of such, so how can I pay them, and told to give it more time, they will contact, rest assured it's not lost. Then "you need to contact the courier", I'd already done this, and it wasn't in their system, again more excuses to delay.

I hadn't purchase insurance, and that was on me, but Shipito made no effort themselves to contact the courier, continued to give me excuses until they basically said "You haven't got insurance so we're not going to help". I didn't know you had to buy insurance to even get them to help locate a missing parcel, as I wanted the items, not money. But honestly I doubt they'd have paid even if I did buy insurance. I was getting 10 different stories from about 3 different support members. They have no clue what they're doing, and you don't want to trust these charlatans with expensive packages.

I believe my parcel was destroyed by the carrier because it had liquid items in it, and Shipito didn't want to admit this so they didn't want to investigate and tell me that was the reason it's gone, because they know the fault lies with them. Basically everything is your fault because Shipito are perfect and never make mistakes. I've never seen a company be so quick to blame the customer at every turn.

What's the point in paying for fees and upgrades if they don't value customers?

Oh and they make fake reviews on Trust Pilot to boost their score. Don't be fooled by all these positive reviews, many of them are fake.

Shipito was a good service, but in the last 6 months, Shipito service is getting worst each day. I have a surprise on almost every shipment...
LAST ISSUE: In my last package, I was sending LiPo batteries to Brazil, because in Shipito website they show that can't send LITHIUM-ION batteries, not LiPo. I tried to solve the problem and they simply said that the info is not in the website but they are saying that don't send any battery to Brazil. If I knew the correct info before buy the batteries, I would never buy it, of course! So, I had to send to another address in USA to try to send from another shipment service.
ANOTHER ISSUE: some time ago, I choose to remove some Playmobil toys from the original box and consolidate in the new box only the product, without package, and I payed for that. For my surprise, it arrived in Brazil all in the original package. So, I payed more for shipment and for import duties, and Shipito says what? Nothing... thats your problem!
CONCLUSON: if they made a mistake with you, don't wait for at least an excuse! They are never wrong, and they probably will never give your money back...

BE CAREFULL WITH THIS COMPANY.
This is from them canceling a shipment:

We regret to inform you the mail out has been cancelled. Please send customer service The ECCN for each item. The ECCN is required before packages are shipped.

I apologize for the inconvenience, However ECCN helps us determine if we can export the item since we are only allowed to ship EAR99. We need to have these details so that we don't ship anything we shouldn't.--------

Companies like DHL, FEDEX or UPS y do not ask the ECCN code, it is not true the forwarder ask the codes.

But they say:
I am sorry that you feel this way, however this is what the carriers require. You are free to use whichever service you like, cannot promise you that these other companies will not ask for these ECCN codes or not. I only know that our carriers require them

If you buy a product with a code different than EAR99, do not use Shipito, they are going to refuse to send the packet to your country, and the only solution they give you is return to seller

Stucks.on your CA warehouse since the 29th of December...USPS is still a for the shipment...You are a joke! Beware of them!

Stay away from this company. If I could give them zero stars I would. They managed to send me the wrong package, and are now keeping my package hostage until I manage to either resend the package or reroute it. They have left it all up to me. I have had to do all the investigation possible to figure out what to do with this huge (!) package that I have wrongfully received. Incredibly frustrating. After investigating the matter, it turns out it cannot be returned through regular post (too big), and the Dhl central in my town is shut down (they wanted me to return it, pay the shipment, and then pay me back. I also find this quite disturbing; they don't trust me to return the package, but I should trust them to pay back the most likely huge cost of shipping after seeing how unhelpful and unaccommodating they are?!).

I contacted Dhl and they told me that all the company needed to do was to give the import no., and they could collect the package at my door and have it sent back or even rerouted. Then Shipito could pay for the shipping directly to Dhl once the package was returned to them. Shipito said they didn't want to do this - I had to pay the shipping postage of a package they wrongfully (!) sent to me. On top of it all, Dhl is now saying I owe them 68 USD due to importing tax (for this package that doesn't even belong to me!).

Please never use this company. When you contact customer service they only reply with standard, one-line answers. It is as if they don't even bother to read your e-mail. I had to provide the same info 4-5 times (!), because different people kept replying to my queries.

I still haven't got my package. I am seriously starting to wonder if I ever will. I regret using this service. I spent so much money on the content of this package, plus the International express shipping through Dhl. What a joke.