Shipito

My experience was awful, they had no problems taking my deposit and parcel and then placed a security restriction on my account, simply because I had my work address as the delivery address. In order to remove this restriction, I was asked to provide copies of my passport, utility bill and notary declaration or else pay them again by wire transfer. I elected to pay them by wire transfer to get my parcel back which costed me hefty fees, then I had to file a credit card chargeback to get my 1st deposit back, as this company charges 4.3% of deposit on refund, even though it was their fault for taking my money and not providing service. I only used them once and felt like they were holding my money and parcel at ransom to force me meet their ridiculous requirements( not to mentioned the extra costs). Save yourselves the pain and use another provider.

I find Shipito an excellent service. On this occasion, however, there was a problem in following the additional shipping requests that were, in fact, critical for having sufficient insurance against content damage and delivery issues. I requested photos of contents, and additional insurance. However although I was billed for the extra services, Shipito ommited to take content photos. Fortunately the parcel arrived safely, and Shipito refunded the cost of additional photos. But this could have been a costly error, if it had invalidated the freight insurance.

They are not straight with the customer. Although the quote was like 13 $ to ship I ended up paying 27 $. Which to be honest I wouldn't have done it if known beforehand. Another extremely worrying thing is account verification. They have lowered my spending limit to 160$, luckily after the first test package was send, with the request to send highly sensible information to them to verify who I am. They claim because there is a discrepancy in my account, what ever that may be. This they will not tell you. Unfortunately there is a lot of fraud on the internet with credit cards but also with identities so this cuts both ways shipito.

I did a test run with them but they failed. I will not use this service again since there is not really clarity about the costs but most bothersome is the account verification system they have. This really smells fishy.

First time customer and I am thrilled! Absolutely great service and I am happy that although living in Europe I will now be able to shop in the USA! I can only recommand Shipito! Thank you my experience was overall perfect! Regards Diane

Used this company for a number of years. I understand they were purchased by new owners. Had a package delivered to the Hawthorne site. They took pictures of the two dash cams for our cars that I ordered from the U.S. This model not available in Canada. The have stonewalled me for a month. Keep pretending they are going to mail out the package and then say they cannot locate them. I expect they were stolen by warehouse staff. They DO NOT have any customer service department and their " supervisors" are fictional. FIND ANOTHER SHIPPER.

Although I have written a review of this site before, I just had a wonderful experience with their customer service department, and thought that everyone should know about it. I had a problem with a package that I was trying to have forwarded, and their customer service representative was extremely patient, courteous, and helpful in both straightening out the problem and enabling me to relax and understand the situation and procedures involved.

I am therefore very happy to report that both their package forwarding services and their customer service is first rate. I would recommend this company to anyone who needs to have a package forwarded, and will continue to use them with total peace of mind and security.

I want to thank Mariana, April and the warehouse crew at Shipito for going beyond the usual service in a recent special request. I recently needed to have some documents mailed to an address in the US. I am in a nationwide quarantine in Colombia due to the corona virus and unable to have my documents mailed out from here. I requested that they receive them electronically and send them on from their office in California. Their willingness to improvise on a request that was basically the reverse of the service they normally perform shows the superior level of customer support they give to their customers. The communication through telephone and support ticket made it easy to insure that the transaction went smoothly. I highly recommend their services to anyone looking for a package forwarding service.

The worst forwarding company there is. Slow, expensive, with a horrible customer service. They failed to deliver my package. It was a $50 phone that I paid $30 to ship the first time. The phone was returned to their warehouse without any attempt to deliver. I know the courier it is to blame as well, but I was the one left with the loss. Shipito does not care. Now shipito wants me to fork over $100 to ship again. In total, I would be wasting $130 to ship a $50 phone. Not including another $50 fee for the mailbox that I already paid before. Their support service does not reply tickets. I have tickets that went over 30 days without a response until I closed it. All around simply the worst freight forward company in the World. Shipito charges $50 to ship a 500g phone overseas and without a tracking code. Other companies charge $30 to ship with tracking. Stay clear from this garbage of a company! I have abandoned my phone at their warehouse now. 0/10 experience!

This is the worst support i have experienced. I wouldn't give even 1 star. Terribly bad experience with him. I have never experienced such ignorance. Lost the package and which was insured and after x months do not even depreciate

I started using shipito after brexit in the u. K and all the issues it caused.
I was nervous about using a shipping company but i can honestly say that so far shipito have been excellent, i can't fault the service in any way.
They are simply brilliant