Ship7

I thought that I would give this company a try instead of MyUS and my first impression is that they are shockingly bad and they rip you off!

One issue is that there is no live chat options with customer service, so everything is via email and they are slow at getting back to you and it seems that English is not their first language thus the replies you get are not put together correctly.

What they also don't mention on their website is that they no longer offer a consolidation/repack service by combining all your packages into one shipment. I was only alerted to this fact when I emailed them advising that there was no option to request a repack service when I was organising for my packages to be sent out. It would have been nice to have known in the first place that they no longer offer this service as I would have used another company that does offer this! I was stuck with using them as all my packages were with them and it would have been a hassle and cost me more for them to send my packages to someone else to ship out for me.

They also state on their website "No hidden fees" which is an absolute lie. I chose the UPS Worldwide Expedited $72.37 option as this was the cheapest option to ship to Australia and when I go to pay for this, I get hit with a $9.03 remote area delivery surcharge on top of the shipping cost which is surprising as my location is listed as metropolitan and not remote. (I live only 10 minutes from the UPS depot). I further checked on the UPS website and my postcode of 3038 is not on the UPS list of remote locations and this was further confirmed with UPS via email, thus they have ripped me off of $9.03. I have never been charged a remote area delivery surcharge when I have used other companies to ship to me, so based on my experience with them, I will not be using them ever again. I now use ShippingXPS which is cheaper, better and has all the services that I require.

Scammers! Be careful! I have shiped three times with ship7 and all three times one of the items was missing and every time they told me they would ship it in the next shipment but in the end they stole some items I bought! Customer service is crap, I will reply when they want and they never solve the problem, they ask you 10 dollars for each item you want to consolidate in just one shipment, they are thieves! You have to stop them and check the regularity of a thieving company! There are other safer companies for the transport of your purchases, do NOT use this service from ship7, they are scammers!

The company doesn't inspire any confidence!

My package has been delivered to my address S7-******* at the Delaware Address since 22th of December. The surprise till now nothing been added under mailbox in my account while they promise an update within 3 business days!
No online support available, and also till now no response to my ticket (#*******) which been raised since 27th of December!

The company seems in a huge mess, and I do not believe claiming the receiver of an unexpected number of package considered as an excuse.

I have trusted the company service from the number of positive reviews I saw, but the reality seems different. I feel very disappointed, and I am preparing my self to the worst (probably my package got lost!)

I hope at least online complaints can speed up the response and confirm me with the package!

Stay away.
First, they request a shipping charge of $30 for an item that weighs 0.1 lbs, and mark its "billable shipping weight" as one whole pound. They also only offer DHL, FedEx and the likes, and don't offer cheaper and slower shipping options, like the ones offered by Fishifast or Shipto.

Second, they open and inspect your packages, which I find unreasonable.

You can see that other reviewers have also complained about high shipping charges - I should have known better and stayed away. Don't repeat my mistake.

I like their DDP option to pay customs duties before delivery, which saves me from a lot of trouble with the postal offices. I didn't even know that it is possible paying the customs before shipping out. Great option

I've shipped with Ship7 couple of times, and they've always provided a rather speedy service. Except one time. But, to be fair, it was DHL's bad (claiming that the package contained Lithium batteries, of which it wasn't true at all). Anyway, it took them a couple of weeks to solve it, but at the end I have received all the goods that i've ordered from the states.

I'll definitely use the service again, however, I'll rather choose FedEX instead of DHL.

Thanks guys,
Sam

They offer the lowest shipping rates if you prefer to ship with their postal economy service. I received four packages with Ship7 so far, and I've faced no major issue during covid times. Cheap and reliable company.

The entire Ship 7 Team operates with complete promptness, accuracy and enthusiasm. They provide updates at every step of the shipment, very methodical and professional regarding shipment security and KYC details.
And their online chats and prompt email replies are excellent, beyond words to describe.
I would highly recommend Ship7 to all who are looking for international shipping of their products or purchases, and all within a decent budget.
Three cheers for Ship 7 from my side, will definitely use the same service in the future too.

Initially my package that has surely arrived several days ago to their UK warehouse was not registered in my mailbox and I got no reply for repeated emails for their customer support. Finally I grew desperate and complained here and on Trustpilot and then things started moving, I got an email from the support, they found my package and dispatched it also in due time.
I think their system and processes are lousy as it hasn't happened to me already in the past few years that a webshop / package service would have had such a delay in communication.