Ship7

Used them more than 20 times and they have always delivered quickly and reliable. No issues with the goods either. Highly recommended.

Started off very well, but now I have a package that I already paid to have it sent out a week ago, but they haven't sent it because they claim that Paypal needs my ID and proof of address (which I already sent) which doesn't even make sense as they already got my money. Support is extremely painful to work with, so if anything ever goes wrong (like them not posting your package) then you're gonna have a really bad time. This is the last time I'll use them.

They're now asking me for an ID with my address on it. ID documents in my country don't have your address on it, so they're holding my package hostage until I provide something that doesn't exist, for a completely unknown reason.

Save yourself the hassle and use Shipito.com or someone else. If I did that in the first place, I would've already had my package by now.

I had an issue with a 2nd battery purchases for my Ring device. Ship7 stated they cannot ship it due to Dangerous Cargo restrictions. After some discussion, they helped me out by separating the battery and shipping it to a local address, while continuing with my normal shipment overseas. Thank you very much Ship7 for your extra help on this occasion.

I was nervous using this company but I did a lot of research before selecting them. I had to make a change to my order and customer service was not only easy to contact, their response times were fast and the solution they provided was top notch.

Thank you Steven from Support for your all your help, the fact that you supply 3 photos of the parcel for free really helped and I could contact the seller before the wrong item was sent. The postage through Aramex is the cheapest way to South Africa to my door.

The only problem of ship7 is the delay in time they take to process the orders. Once they receive the item they might update within 1 day with the weight and size. But the time after that it takes to process for shipment is really awkward. It might take around 3 or 4 days to get the ready for shipment status, after which only we can choose the carrier and pay.

I have tried other shippers and was disappointed and so kept trying others until I found the right one. And with Ship7 I won't be trying others because this company is EXCEPTIONAL!. Fast, great communication and very fair prices. Extremely satisfied!

Ship7 are SCAMMERS who will use threats and pressure to extort money from you, resulting for me in:
-1 lost package,
-2 packages received after 3 months,
-30 emails and chat messages exchanged,
-$133 in fees charged by Ship7 (storage),
-$60 in postal fees,
-$25 in service tax for two $30 products,
And countless hours of my time explaining things to their services.

They have made it to the top of the worst companies list.
They lost my package, threatened to destroy my other parcels to force me to send without finding the lost one, changed the rules between my contracting and shipping, enforced the new rules on me, made me write around 30 emails and exchanges to extort $133 in fees that they themselves caused by making mistakes and prolonging the ordeal.

The customer service does not follow up on any of the open tickets, and each time we have to explain everything again to the person who receives the ticket.

Escalating to the "manager" won't change anything. Chris doesn't understand or read any better than the others.

A real obstacle course for 2 unfortunate packages that will have cost me $200 for a value of $30.
I have never seen anything like this, and yet I had a poor opinion of their competitors, but now I have to say that compared to this, they are top-notch.

I'm a beautician by profession, I have an hobby of collecting beauty products all around the world. I tried from USA online stores this time around. My friend suggested to use ship7, today I have the product on hand, excellent service. Try ship7, you will never regret..

I had a baby last month and decided to buy a couple stuff for her from Amazon but was not sure which forwarding service to use. One of my friends' recommended ship7 so I gave it a try. The overall experience is simply awesome. It took only 3 days to get the items delivered to my door. Thanks Ship7 team!

Avoid! What was once a reliable and convenient service has become unusable.

I can only assume new management has decided to bleed the customer base dry before closing up shop.

As many below have experienced, overnight this company changed their policies to maximise profit and screw their customers.

I'm one of the many victims.

They changed free storage from 30 days down to 7 and enforced a $5 PER DAY fee for packages exceeding the 7 day period.

They say they emailed customers about this change, but I, like many others, received no such email.

I recently logged in to ship some low cost denim jeans out of the warehouse and noticed a $160 'storage fee'.

Cue a week long battle to appeal this fee that at one stage had Ship7 claiming to have 'destroyed' my goods.

A claim that was false, and clearly used to pressure me into paying this outrageous fee.

I've paid almost $200USD to use this service for 2 pairs of $15 jeans.

Outrageous.

Their Trustpilot score has fallen off a cliff recently. This change is the reason why...

If you're lucky enough to read this before signing up, well done you!

Avoid at all costs.

I'll be taking this further.

I ordered few products from USA which were not available in my country. Ship 7 placed an order on my behalf and shipped that item with minimum shipping rates I was able to find. They are highly cooperative.

My package delivered on 19 January but didn't registered in my mailbox.
I submit a support ticket they replied that the suite number isn't mentioned on the box.
When I checked photo I found the suite number.
I think their staff are looking for any reason to respond the customer question.
The second point is pricing they charged me for 30 lbs so I paid 130$, But actual weight was 6.4 lbs which charges maximum 56$.
If you hear my voice don't try to use this company services it's better to stay away from them.
Their team asked me to provide suite number then they didn't appear.
I think they need some time to review the details about my issue.

Total Set-up
Terrible, terrible and again terrible service
I bought 4000$ worth of goods and 2 cell phones
And they all were lost and i cant locate the package anymore
I really don't advise anyone to deal with this site

I would make a purchase on ebay and googled among several services one for my order. I chose Ship7 because of the possibility of USPS because it is the best cost for my country (Brazil).
I made the purchase and asked to be delivered to the address provided by Ship7. When the item arrived at the company, USPS was no longer available, so I was forced to use FEDEX at twice the price ($ 23 vs $ 42).
Ok, I ended up having to pay.
But the worst situation was to come. Ship7 shipped to my country in the worst possible shipping mode. FEDEX with prepaid tax.

Then the order arrived, Fedex paid the tax, which should be exempt by federal law and now Ship7 is charging me another $ 71.62 for it.
It's like I'm in a restaurant asking for a pea soup and being served shrimp, and I'm obliged to pay for it.
Finally, shipping that should cost $ 23 is about $ 110. The worst possible experience.

I used the service to receive a few items because the borders with my country were closed. Now they are open and I'm going to the US again, so I need to ship the items to myself so I can avoid heavy customs fees in my country.

To my surprise, the help center refused to do so, without any reasonable justification. They say they can't ship to the US, but they do so when returning items or in case of restricted items. So it makes NO SENSE that they refuse to ship domestically. Also, this "rule" wasn't clearly stated anywhere beforehand.

At this point, they are holding my items against my will, because I want to ship them all and pay what I owe them, but absolutely can't.

Suite # is *******

I NEED TO SHIP MY ITEMS TO THE US.

Thank you.

Thiago

Initially my package that has surely arrived several days ago to their UK warehouse was not registered in my mailbox and I got no reply for repeated emails for their customer support. Finally I grew desperate and complained here and on Trustpilot and then things started moving, I got an email from the support, they found my package and dispatched it also in due time.
I think their system and processes are lousy as it hasn't happened to me already in the past few years that a webshop / package service would have had such a delay in communication.

My experience with them was and is VERY BAD.
Would not touch this company with a barge pole.
My package was lost so I ordered a new one, they charged me about 5 times more postal charges then they should have then after the item had shipped told me the original package was there so I told them to return to sender and now they are threatening to charge me for keeping it with them. Also they cannot be reached are not there on weekends to pick up packages and have a rude customer service via email because no one to talk to.