Shein
About the Business
Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Shein has a rating of 1.8 stars from 4,925 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1962nd among Women's Clothing sites.
After sending some emails, finally problem was solved, order was cancelled & refund was made to me.
I order a jean jacket and i havent gotten about 2-3 months!
Dear Sarah,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
We checked your order, it shows the package has been shipped back to us. We will process the refund to your account as soon as possible, but the bank may need 15-20 business days to process the refund, please kindly wait for a few days.
If you have any other concern, do not hesitate to contact us.
Always great! Fab clothes for such a good price and great quality.
Once I return a item that I didn't like or that wasn't my size I return it right? AND I GET NOO REFUND, its just a waste!
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.
Bought a dress and a shirt. Literally like plastic. Don't buy...
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
3 years shipping I guess is normal for the shein, this kind a business should be out of way soon,,,
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
The clothes on sheinside are very cute but overpriced. The shipping is free which is very good
Dont return anything cause you wont have your money back! Still waiting for my refund since May!
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I think shein is the worst because you order, and never get what you want. Never order from shein!
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
They have very beautiful products, and a lot similar to very expensive products
I love their selection of dresses! I have ordered many dresses and I have loved every one of them.
Shein support terror. Shein exploits its workers. Shein supports hamas! All Israelis boycot shein.
I had worse experience with shein. Neither I got my products nor my money back. I want my $65 back.
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I like the quality of the purchased goods. The service is excellent.
Never received my order. Horrible company. DO NOT ORDER FROM THEM!
DO NOT ORDER,DO NOT ORDER, DO NOT ORDER!
Hello, sorry for any inconvenience.
For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
Great quality, great price. Shipping always on time
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Claudia,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
We checked your order, the package has been shipped out on November 18,2016. The tracing number is RT35280XXXXHK, you could check through the link http://www.17track.net/en/. We are so sorry that you still have not received it, the package might be lost during the transit. And we will process the refund to your credit card as soon as possible, but the bank may need 10-20 business days to process the refund, please kindly wait a few days.
If you have any other concern, do not hesitate to contact us.