Shein
About the Business
Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Shein has a rating of 1.8 stars from 4,925 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1962nd among Women's Clothing sites.
I ordered a few items and paid for express shipping and it's 2weeks later and I still don't have my items
Im from Brazil and I love shein, I love their clothes, accessories and jewerly as well. I always get what I expected to.
I ordered 5 days ago and it still says processing and I still haven't got my tracking number. I even got expidited shipping.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
Your placed on July 24 including 6 items. It usually takes 3-7 business days for us to get the order ready for shipping. Therefore, we ship out your items on July 28. The tracking number is 6129999*********0846(we have sent it to your email box). You can get logistic information through this linking. http://www.fedex.com/us/
It normally updates the logistic information after 3-4 business days when the label created. That is to say, the logistic information will update after your package arrives in your country. Please understand it kindly.
Apologies for all the trouble and hope you will receive the order soon!
You have so many beautiful clothes for women. WHY do you not have anything fir women over 200lbs. Not fair
Thank you for your suggestion, we are committed to meeting the diverse needs of customers, so stay tuned.
I have bought a skirt and it was completly deformed and have a hole in it when i received it
Very bad quality and shipping service
Dear customer,
Nice day.
Sorry for late reply because of our three-day holiday.
Generally we only need 5-7 business days for processing. It takes longer than usual because you placed an order with the amount more than $300, we needed some time to verify your payment under this situation.
Moreover, you have so many items in your order, we just want to make sure everything will be delivered in good condition. And the whole progress was delayed because of our holiday.
Hope you can kindly understand.
We have checked for you and found that your order has been shipped already. 30183202405 is your tracking number and you can track it via http://www.17track.net/en/result/express-details-100006.shtml?nums=30183202405.
Really sorry for the waiting time and we sincerely apologize for that.
And sorry that you are unsatisfied with our customer service. Please remember that you are our precious customers. All our staff are sparing no efforts to help you solve your problems and meet your requirements. And we will do better in future.
If there is any problem, please feel free to contact us via dispute@sheinside.com.
Thank you.
Yours sincerely.
Incredible shop. My sweater came right, same right and same as the site. Loved it.
My *******@blognatielesouza
Shein says they don't know anything about it. Do they or don't they? It got confirmed as a Shein order, but Shein couldn't find any trace of it.
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.
I dont know, I love shein, I love their clothes, accessories and jewerly as well. I always get what I expected to.
I love Shein!
The clothes are very nice and the prices are amazing.
The clothes are very fastvat home!
A good 2/3s of these reviews are fake and a cover-up for their terrible "company" service. They're based out of China and USE SWEATSHOPS. If you ever needed to return one of the items you purchased from them, they give you an ADDRESS TO AN APARTMENT IN CALIFORNIA. Someones home? Sketchy. But they'll only give the address to you after you've harassed them constantly for it. Their customer service is all broken English, they probably don't even live in the United States. Also, on ALL of their social media sites, THE PICTURES ARE NOT THEIRS. They advertise their pictures FROM OTHER SITES AND OTHER OWNERS OF THE PICTURES. NONE OF IT IS REAL. They steal, the lie, they manipulate, and most of all, the photoshop the pictures. They remove watermarks from the real owners of the pictures and LEGIT COMPANIES. They make it so it "looks" like their products, which is most certainly isn't, and then advertise it as their own. If they're called out on it, THEY JUST DELETE IT. No apologies to the real owner of the picture, no explanation; they just delete it like the never did it. Whoops I guess? Do not buy from them. The sizes run small because it's all from China, the customer service is non-existent, the clothes are even poorly made with cheap material, and they steal. Do you want to purchase from a company like this? Your risk I guess.
Sorry for the late response, hope your problem was solved already. For any issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.
Nice clothes. Clean store. Nice clothes. Clean storeNice clothes. Clean storeNice clothes. Clean store
It wasn't good the shipping is horrible and takes forever don't order from here! I things will get stolen...
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
Sheinside is trustworthy site where to buy clothes. Good quality and costumer service. Highly Recommended!
They don't even have customer service. Never recived my order neither shein or delivery companies chosen by them care.
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
Have now been offered free return shipping :) awaiting refund. Thank you, just a shame this wasn't resolved sooner, many hours wasted on online chat.
This company are a joke, the size guide is ridiculous, I could get 3 of me in each small or xs dress apart from 1 small dress that I couldn't even get over my head! Online chat gets resolved with them cutting you off if they don't like what you are saying, there is no UK address to return to, their dresses are heavy, I have 8 to return to an overseas address which will cost more than my order. Facebook site doesn't reply, no emails get delivered. As far as I am concerned the company is mis selling it's goods under the Sale of Goods Act 1979. Could I ask Chandan D how much her postage was? As a last resort I will return to Belgium but am now worried if she hasn't received her refund.
I didnt get my complete order, sizes were wrong, material is cheap, tried to return for 10 days straight and nobody picks up phone nor answers email!
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
The size of our items correspond to the size reference on our site. We have strict quality assurance before each product is packed and shipped. If the size and quality of the items are quite different from the description we promoted on the website, please send us (our email address is dispute@shein.com) a few pictures of the measurements of the items you received. We would surely make this right for you. And if the facts are correct, we will arrange a refund for you certainly.
We checked that our customer service had provided you with the return address. Please provide us with the tracking number and the linking after you send the items back. We will refund to you when we receive the items. Hope you can kindly understand it.
Apologies again for all the trouble. You can contact us if any problem.
I bought 2 shalls that say one size fits all when they are actually an xxx small fit. Gave them away to tinny people. Done with shein!
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in App for assistance. We are happy to assist you!
Shein always makes me look unique and fashionable. On top of that, the clothings are adorable so I could tell my friends to buy anything they want.
My order by miracle this morning says delivered and yet it hasnt showed up! Is there a contact number?
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.