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GB
1 review
0 helpful votes
Follow Julian K.
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Very happy with the way this company sorted out a part that had broken on my chainsaw they supplied me with.
The delivery of the goods from them (compressor, strimmer and chainsaw) has been first class too. All goods work as they should and price is excellent.

Date of experience: August 20, 2018
GB
1 review
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Tailgate struts for A4 Avant were easy to fit, thanks to the online instructional video. Took no more than 10 mins to do and the end result is a vast improvement on the old struts which were clearly feeling their age. Under half the price of OEM ones too. Delivered at the allotted time so no complaints on the part of the courier either!

Date of experience: August 22, 2019
GB
1 review
0 helpful votes
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72" stainless chest
October 7, 2018

Ordered the 72" stainless tool chest for my garage and must say the value for money is fantastic. Not as robust as a snap on unit but at 1/5 the price it's prefect for what im using it for. Delivery company were very helpful and efficient as well. Can't say anything wrong with the whole purchase.

Date of experience: October 7, 2018
Ireland
1 review
0 helpful votes
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I have purchased from SGS before and its a pleasure to deal with them. Email notifications are sent when your items are on the way incl., tracking number. I got the milwaukee m18 saber saw, a pouch and bit set. Prices are very reasonable & Items are very well packaged. Till the next time. Thanks ken.

Date of experience: October 5, 2019
GB
1 review
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Ordered the 26 ", 9 drawer tool chest one day and it arrived the following day within the 1 hour time slot promised. Very pleased with the product which was exactly as specified and was well engineered and good value for money. Excellent service which is quite unusual these days.

Date of experience: August 9, 2018
GB
1 review
0 helpful votes
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Milwaukee pop rivet gun
September 6, 2018

I have purchased quite a few items from them in the past. This item, due to demand was out of stock which they emailed me first thing Monday morning as I had ordered over the weekend. They offered me a full refund or option to wait till the item was back in stock. I chose to wait as it is only going to be a couple of weeks. Excellent customer service and good fast delivery on the other items i have ordered, they all arrived next day.

Date of experience: September 6, 2018
GB
1 review
0 helpful votes
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As a professional company we are really impressed with the value for money the equipment represents from SGS. Really happy with everything these guys have sold us. We can recommend their products to professional or DIY. Users, and we will carry on buying from them in the future 5 stars

Date of experience: April 20, 2019
GB
1 review
0 helpful votes
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Brilliant company
July 13, 2018

Bought a product from this company and it arrived in great time.
We had to contact customer services regarding a slight problem, and after a couple of emails to customer service team, they helped fast and efficiently with our problem.
Fabulous commitment to their customers... Will certainly use them again.

Date of experience: July 11, 2018
GB
1 review
0 helpful votes
Follow Nigel G.
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Purchased a Milwaukee power tool online. Excellent service, prompt despatch and reliable and prompt delivery.
A really great transaction followed up by good customer service.
Fantastic bundle deal on above item.
Highly recommend and would use again.
Ps customer representative even responded to my emails late evening!
Brilliant highly recommend

Date of experience: June 13, 2018
GB
1 review
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Follow Paul A.
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Seriously well deserved 5 stars. I originally order the tool chest via eBay but their rules would not allow a different delivery address. Due to the size of the tool chest it was critical that it was delivered to my home address.
SGS immediately offered to cancel the order and refund me. I then re-ordered direct from the SGS website. Customer services could not have been more obliging and helpful. The communication was brilliant and I was constantly updated as to the status of my order.
SGS's courier offered a similar service and kept me updated as to the delivery. Even to the extent of phoning me and offering THREE delivery dates. Topping it off by stating that the driver will call me an hour before delivery so I could leave work and return home to meet with the driver.
To be honest it doesn't get better than this. This has to a bench mark for other companies to follow. Top drawer!

Date of experience: December 13, 2018
GB
1 review
0 helpful votes
Follow Paul K.
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Can't praise SGS enough, their customer service pulled out all stops to effect a speedy delivery to me in France. The strimmer exceeded all expectations, really good quality and solid and just breezed through a very large area of overgrown grass and foliage. I will certainly be purchasing more quality SGS products shortly.

Date of experience: October 27, 2019
GB
1 review
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Post hole borer
March 21, 2019

I ordered a post hole boring machine from SG-S, what a cracking bargain, except for adding 2 stroke fuel the machine worked straight out of the box, delivery time is fantastic, I cannot praise this company enough, first class products good delivery times.
I have purchased items from this company on a couple of occasions, the service and delivery has on each item had been very good indeed.

Date of experience: March 21, 2019
GB
1 review
0 helpful votes
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Consistently Good Service
February 24, 2019

Recommended company.
I've bought several of there own brand products which have been good quality and priced well. Recently I've bought a Milwaukee tool which was competitively priced.
In all cases items were dispatched the same day and delivered the next, great service!

Date of experience: February 23, 2019
GB
1 review
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Excellent all round
August 13, 2019

This August I purchased a lawnmower. It was very competitively priced and delivery was free and next working day. We often have problems with delivery because of difficulties with access - not this time however, the service was excellent in every respect. Many thanks.

Date of experience: August 13, 2019
GB
1 review
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PETROL GENERATOR
September 8, 2018

Really pleased with the generator that I ordered. It arrived safely next day as promised.
The instruction booklet was first class, easy to follow and with clear photos. I would recommend SGS products to anyone

Date of experience: September 7, 2018
GB
1 review
0 helpful votes
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Great Service
August 14, 2018

Ordered Milwaukee drill and battery, this was very quickly dispatched and the contact from their couriers was excellent, plenty of texts to tell me exact delivery time. Would certainly use again and recommend to all.

Date of experience: August 13, 2018
GB
1 review
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Bought a gas strut for the car and also an air compressor kit. Delivered quickly. Had a problem with the gas strut which was eventually resolved after a few emails with a very helpful customer service lady. No problems with the compressor which appears to work fine. Only used to pump up car tyres so far.

Date of experience: April 2, 2019
GB
1 review
0 helpful votes
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After purchasing a much more expensive compressor and having nothing but trouble with it, I needed a back up machine quickly. I bought the smaller SGS and it's been a far better machine. It arrived very quickly and I've not even used the bigger one that was repaired and returned months ago.
Brilliant customer relations too. Very happy.

Date of experience: August 17, 2020
GB
1 review
0 helpful votes
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Unfortunately i had to use customer service on this order and they were brilliant in understanding and resolving the issue.

The 9 drawer unit is fantastic, well made and the drawers open smoothly. It was delivered next day and sits nicely on top of my sgs 5 drawer unit. Both are made to the same excellent quality.

The only negatives are to do with the web description; drawer dimensions dont give the internal dimensions and there was no mention of the fact i need to open the top to be able to pull out drawers. This was unexpected as it means i cant use the top for storage and makes tool retrieval a two stage process.

Date of experience: April 13, 2019
GB
1 review
0 helpful votes
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This was my first time ordering from SGS. I have heard many good things about them from friends that have used them before, so i placed my first order and ordered my grinder Sunday evening and it was here at my door by Tuesday dinner time. From browsing to purchase was so easy and quick, I was kept in the loop from start to finish and I'm very happy with my grinder it outdoes every grinder I have ever had it is simply amazing. Thank you sgs for a pleasant trouble free experience.

Date of experience: July 24, 2019

Overview

SGS has a rating of 4.4 stars from 1,413 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SGS most frequently mention next day, fast delivery and excellent service. SGS ranks 2nd among Tools sites.

service
54
value
55
shipping
54
returns
30
quality
52