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SGS Reviews Summary

The company exhibits a mixed reputation, with some customers praising the ease of use of its website and the competitive pricing of its products. However, a significant number of reviews highlight serious concerns regarding customer service, including prolonged delays in order fulfillment, difficulties with returns, and inadequate support following product issues. Many customers express frustration over the lack of responsiveness from the customer service team, leading to dissatisfaction with the overall purchasing experience. This pattern suggests a need for improvement in customer communication and after-sales support to enhance customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
54
value
55
shipping
54
quality
52

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GB
1 review
2 helpful votes
Follow Steven D.
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I'd been looking for a tool chest for a while, when my brother in law sent me a mail saying SGS had a sale on. I'd already "chosen" the one i wanted, so I logged on and bought a 72" stainless steel one.

Ordered Friday, delivered Tuesday at no cost.

Tool chest looks well made and came well packed (polystyrene/cardboard and on a pallet - stainless still had the protective film on). Bolt on the wheels and handles and you're good to go. As others have said, this wouldn't look out of place in your kitchen.

Delighted with tool chest and service from company

Date of experience: March 22, 2019
GB
1 review
0 helpful votes
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Post hole borer
March 21, 2019

I ordered a post hole boring machine from SG-S, what a cracking bargain, except for adding 2 stroke fuel the machine worked straight out of the box, delivery time is fantastic, I cannot praise this company enough, first class products good delivery times.
I have purchased items from this company on a couple of occasions, the service and delivery has on each item had been very good indeed.

Date of experience: March 21, 2019
GB
1 review
0 helpful votes
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I recently ordered a replacement battery for my generator, unfortunately the battery seemed to get damaged in transit. I contacted SGS and sent them photographs of the damage and they immediately arranged for a replacement to be sent to me.
The replacement arrived within two working days.
I consider this to be an excellent customer service and highly recommend this company.

Date of experience: March 20, 2019
GB
1 review
0 helpful votes
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The genuine Milwaukee 4Ah batteries are the best Ah/£ on the UK market that I could find. SGS did free next day delivery. First class service.

Date of experience: March 17, 2019
GB
1 review
0 helpful votes
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Fantastic company
March 18, 2019

Products have quality parts, warranties available. Helpful staff and items delivered speedily. Will definitely use them again.

Date of experience: March 17, 2019
GB
1 review
0 helpful votes
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I expected the earlier version of the harbour freight tool trolley, in itself a good deal, with the view to upgrade the gas struts etc. Especially pleased to see the upgraded model delivered. Good transaction, have used the seller again for a second trolley.

Date of experience: March 16, 2019
GB
1 review
0 helpful votes
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Great Service
March 18, 2019

Awesome service, fast delivery and quality products, would use again and highly recommend this company

Date of experience: March 16, 2019
GB
1 review
0 helpful votes
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Excellent service
March 16, 2019

As a complete novice at buying car parts I found the SGS website, out of several I looked at, very clear and concise. I was confident I had ordered the correct item which is really important when buying online! A handy 2 minute clip also showed me how to fit the item. Will use again.

Date of experience: March 16, 2019
GB
1 review
0 helpful votes
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Great piece of kit well worth the money quality all the way through
And very reasonable on the price would highly recommend this seller and the products they sell.
Just lifted my renault trafic van full of tools looked to see if had started to lift and then saw it was already off the floor absolutely no effort required just realised what a rubbish jack i was using before from halfords.
Must say on a personal note you know when you open something and use it for the first time and it puts a smug smile on your face because you know you chose the right product out of all the rest available well i was that person.

Date of experience: March 16, 2019
GB
1 review
0 helpful votes
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Bought the 3 ton garage trolley jack to replace my old unbranded model. Very impressed with my purchase and delivery was next day. Thoroughly recommend this company as I've used them before for other garage equipment

Date of experience: March 16, 2019
GB
1 review
1 helpful vote
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The trolly jack I ordered exceeded my expectations and was delivered the next working day. I will definitely be using them again to purchase auto tools in the future

Date of experience: March 15, 2019
GB
1 review
1 helpful vote
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Couldn't be better
March 15, 2019

Used SGS twice now. Both times items delivered as promised. Prices and quality good. I will use SGS again.

Date of experience: March 14, 2019
Hong Kong
1 review
0 helpful votes
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Quality Product
March 15, 2019

We've had our stainless steel tool bench for nearly 2months now and I'm still as impressed with it as much as when we received it. Easy to keep clean and keep organised. Communication was excellent (rang to enquire about delivery and even tho they use different delivery company, they rang to find out for us). Will be buying another unit from them soon so would definitely recommend them based on my previous purchase.

Date of experience: March 14, 2019
GB
1 review
0 helpful votes
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Good Seller
March 15, 2019

I found this company reliable and professional the item was delivered quickly and was great quality i would buy from this company again.

Date of experience: March 14, 2019
New Zealand
1 review
1 helpful vote
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I ordered a stainless steel workbench trolley from SGS. The trolley was delivered within three days of my order. It's a fantastic piece of kit. Very solid, sturdy and attractive. It can be wheeled around if necessary. I will be using it in my printmaking workshop. It's ideal for the purpose I will be using it for. It will store my inks, chemicals, sundries and printmaking equipment. Very impressed with the trolley.

Date of experience: March 14, 2019
GB
1 review
1 helpful vote
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Spot on
March 14, 2019

Parts ordered were exactly as required, delivered on time in strong packaging. A good service. Happy to use again.

Date of experience: March 14, 2019
GB
1 review
0 helpful votes
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From ordering a Milwaukee drill to payment and eventually delivery everything was just perfect, they kept me informed as to the status of the order, this is how companies should be run, efficiently and well organised, will definitely use again

Thanks again phil birch

Date of experience: March 14, 2019
GB
1 review
0 helpful votes
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3 ton jack
March 13, 2019

Great quality product delivered on time well worth the money don't waste your money on the cheaper ones on the market

Date of experience: March 12, 2019
GB
1 review
0 helpful votes
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Excellent product, speedy delivery and very reasonably priced, would recommend without hesitation, A*****

Date of experience: March 12, 2019
GB
1 review
0 helpful votes
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Brilliant bit of kit. Fast delivery. Will use this company again. Looking to buy tools from them in near future. Great prices. Ray

Date of experience: March 11, 2019