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From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
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My english is too bad, je vais écrire en français.
Je vous remercie pour votre rapide intervention, votre écoute, votre prise en compte de mon problème.
Encore merci
Service received was prompt and query addressed without delay.
Hi Jason,
We work our hardest to keep our customers happy! Thank you for the 4-star review.
Raphael
Segpay Customer Service Manager
My problem was corrected in hours. Ill continue to use there site
Hi Patrick,
We're so happy to hear this! Glad to see our hard work paid off.
Raphael
Segpay Customer Service Manager
I'm very happy with the response I received from my inquiry.
Hi Becky,
Thank you for the 5-star review! We love to hear positive feedback.
Raphael
Segpay Customer Service Manager
My account was used to sign up for a service I had not authorized. I contacted one of the address given on the web site and the charge was resolved immediately!
Hi Mark P.,
I'm glad our team was able to solve your problem! We appreciate the 5-star review.
Raphael
Segpay Customer Service Manager
I want to know to know how to pay with bitcoin I've asked 3 times
Made a very nervous experience for me quite easy, happy with the results hopefully can build only up from here
Hi Nathan C.,
We were happy to assist you. Thank you for the kind feedback!
Raphael
Segpay Customer Service Manager
Very satisfied, Alvin was able to address my issue and rectify. Very polite and considerate.
Hi John S.,
We thank you for the kind feedback!
Raphael
Segpay Customer Service Manager
I requested cancellation of subscription and jist inform me that I am still active. No recommendation on what to do or whatsoever.
Es ist o. K., das zumindest reagiert wird, aber sorry, 7 bis 9 Tage ist zu lang!
Als Anbieter erwarte ich, dass Sie schneller bei Unklarheiten reagieren. Ich hoffe, dass jetzt nach Rücksprache mit dem Abbucher alles geklärt wird/ ist.
Nothing was done. It keeps declining saying I have a subscription already, which I dont...
I spent more than an hour and was unsuccessful. Ridiculous.
Great there was very clear and return my mess within a reasonable amount if time and made sure that I understood everything that was going on
Hi John W.,
We were happy to assist you. Thank you for the kind review!
Raphael
Segpay Customer Service Manager
Problème d'achat de service
Réponse rapide et efficace
Merci
Salut Didier,
Nous apprécions que vous preniez le temps de laisser des mots aussi positifs.
Merci,
Raphaël
Responsable service client Segpay
I cancelled my subscription after one day, and the day after I got payed for the next month..
Ich bin mit Segpay sehr zufrieden. Die Bestellungen als auch Kündigungen des Abonnement werden schnell erledigt. Die Zahlungsabwicklungen erfolgen schnell, sicher und ohne Beanstandungen.
Es war sehr Einfach und ging wunderbar schnell, meine gewünschte Kündigung zu Veranlassen.
It was the first time I asked for help
For an error caused by a possible scam.
But I was very satisfied with the
Your very responsible behavior.
Thank you so much.
Hello Bruno D.,
Your kind words are greatly appreciated. We thank you!
Raphael
Segpay Customer Service Manager
The answer of my request was very fast, polite and helpful
Hi Petra G.,
We are happy to hear our services were to your liking. Thank you for the kind review!
Raphael
Segpay Customer Service Manager
Thank you, for the quick response. The transaction finally got through... Again thank you for your help :)
Hello Simon V.,
Your kind review is greatly appreciated. Thank you!
Raphael
Segpay Customer Service Manager
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Bonjour Michel,
Merci pour les mots aimables. Nous essayons de fournir un service rapide et efficace à tous nos clients.
Raphael
Segpay Customer Service Manager