Secret Sales

Purchased a watch as a gift in December. On opening on Christmas Day it was faulty... Followed returns procedure on 30th December but it didn't get back to Secret Sales until 6th January... Telephoned on the 8th to be told refund will be 3 -5 days... Called again on the 13th to be told may get refund by the 20th but call back if not received by then... Told me to have details of return just in case I don't get refund... When I asked had they received it back the lady couldn't tell me as she wasn't in the warehouse!... I understand there may be a short delay because of Christmas and New Year but to not be able to tell me if they had received the goods back is poor customer service... I await the 20th with baited breath! Won't be purchasing from them again

Hello I ordered 3 item products from your site I received 2 products not 3 is missing 1 product please solve the problem item cost 150£ I not buy no more from secret sales finish site not serious

Secret Sales have become my favourite shopping medium.
There are fantastic Designer Bargins at a fraction of the high street cost.
Excellent Quality, Service and always competitively priced

Terrible!
Firstly, I waited an age for my item to arrive (Im talking months not weeks), then discovered it was poor quality material (shirt). The worse thing was it was supposed to be an XXL but was more like a medium. When I contacted secret sales customer service initially I was chasing the delivery as I had received an email telling me the item had arrived. I eventually tracked it down and discovered it had been delivered to the wrong address, infact it had been delivered to a vape shop that no way matched the address given. Back to the item its self, when I contacted customer service again this time about the problems with the item itself, I was told the item is from China, so I should have expected timing and size issues with the item?. This made me angry as I obviously wouldnt have ordered the item if Id have known. I received NO call during this whole debacle and told that as a curtisy I would be sent a label to return the item, this after all my time and trouble I felt was a slap in the face, and I have not the time and patience to try and get a refund from China after the time and effort I have had to use this far.the garment is now a cleaning cloth (a small one) and secretsales has lost a good customer 0 out of 5

The worst service ever
I ordered my item on 13th December which was meant to receive on 19 December
They sent me a tracking number for myHermes which says the order was placed as i spoke to the myhermes they told me the order was placed but the item there was no collection
There line was closed till 2nd i called them up after one hour wait they said we put a complaint through
I spoke to them today and they lied about the item was lost
It was Christmas present and the only thing i was told we are sorry
They done it second time when i asked for refund i was told you will receive it in 5 days
I would highly recommend to not order anything from them and report them
Useful

Having bought an expensive whiskey as a Christmas present back in November I was told it would be sent to me between the 12-18th of December.

After receiving no email saying it was dispatched I logged into my account to see that it said the item had been dispatched on the 15th.

I emailed two days later to see if they had a tracking number and was told it would be with me within 48 hours (blatant lie) but they had no tracking number at that time?

6 days later (4 working days) and there was still no sign of my order, after numerous phone calls on different days no one could tell me where it was or what the tracking number was, who the company supplying the whiskey was or even if my item had actually been sent. This was clearly unacceptable as usually within 24 hours of using a courier you get a tracking number. Literally not one person out of about 7/8 I spoke to between phone calls and emails could tell me a single thing about my order despite the money being well gone from my account over a month before!

I order things online all the time and not once have I dealt with such a unorganized, unreliable company. It resulted in them giving me a refund the day before Christmas eve, as they still couldn't tell me a thing about my order, which wouldn't be in my account until 5-7 days later. This left me in the great position of having no Christmas present for someone and having to spend Christmas eve looking for one with extra money I simply didn't have for such an expensive present the day before Christmas. I would in no way recommend this company.

I shop regularly at Secret Sales and it offers the best value for money around. The customer service is very helpful too!

Horrible buisness they behave malicious is not genuine people the don't answer at email I they don't send my invoice I buy dpd return I can download the label this company is very very bad avoid them