The company demonstrates a mixed reputation, with customers appreciating its quick and efficient service, as well as the valuable information it provides for reconnecting with friends and family. Many users highlight the platform's user-friendly interface and effective search capabilities. However, concerns arise regarding the accuracy of the data, with reports of incorrect or outdated information, including false criminal records and missing details. While overall satisfaction is evident, the need for improved data verification and updates is a common theme that could enhance the customer experience and trust in the service.
This summary is generated by AI, based on text from customer reviews
The knowledge, professionalism and friendliness of the customer service representative was top notch!
All most everything they found was correct a few address were wrong but that's ok because a family member lived there
Answer: No, we update our website constantly and report on all information we have available. However, divorce decree's are not part of our information currently.