The company demonstrates a mixed reputation, with customers appreciating its quick and efficient service, as well as the valuable information it provides for reconnecting with friends and family. Many users highlight the platform's user-friendly interface and effective search capabilities. However, concerns arise regarding the accuracy of the data, with reports of incorrect or outdated information, including false criminal records and missing details. While overall satisfaction is evident, the need for improved data verification and updates is a common theme that could enhance the customer experience and trust in the service.
This summary is generated by AI, based on text from customer reviews
Hard to get into. Keeps wanting me to do a new account
Wrong information on everyone I have searched including myself
It says you can find someone's will no luck what's so ever
Awesome site...If you need to look up anyone for any reason this is the place to look. Ty SEARCH
You have criminal reports and associates attached to my personal record that could possibly hurt my character references for employment or otherwise. They need to be removed immediately.
Great site,except looking for will information and no luck. Plus, I thought it was against the law to put expunged charges or dates of criminal charges after so many years.
Thanks but it charged me in the end I thought it would be totally free
Good AARICA N WATSON 204 E MLK ENNIS TX ******* 461-81-5779 11/19/1982
AALIYAH DAVIS ******* NORTHBOROUGH DR HOUSTON TX ******* 622-46-5975 5/15/1991
AALAYHA B JONES 5009 ADDIE DR KILLEEN TX ******* 071-84-5966 10/15/1994
Fun to explore and learn things about my relatives
Search is not too accurate. It gets some things but not all. Looking for felon record. None showed up or any charges. Just don't think 30$ per month is worth it at all!
Some things that I have had to wonder about and that was real clear since I have public records
SPR is very easy to access and view and the subtitles help as well.
Needs a more updated version some of the family members are deceased.
This site is incredibly inaccurate! Don't waste your money! Cancelled within an hour of having it.
Awesome! Generally accurate information based on facts that I already know!
Not enough criminal history, court appearance, or law info.
There is information the site should have provided and didn't. I say this because I found info myself on criminal history that was easy to find but wasn't on report
Love the amount of information you can get. Although sometimes it isnt very accurate. Itd be nice if things like dates when people lived where, were more accurate, or exact locations. But really cool stuff. Thanks!
This site was very very helpful, I was able to get all the information I needed.
Already sent complaint to customer service. Say it's "free" then say need charge $1 then your card card/Debit card bill comes back they charge $2.95
For less information you can get on Google actually for "Free". Plus the information on people mixed up with two or more people, no legal data (to hey could be a convicted series killer you'll never know), no work data, no business data, no marriage data, no death data.
Answer: No, we update our website constantly and report on all information we have available. However, divorce decree's are not part of our information currently.
We are sorry to hear this feedback; we are always happy to assist all customers at 1-800-719-2498.
Thank you