I have requested a review on my ticket as soon as possible and I have received it within a few minutes. Quick response and efficient, thank you!
Let me tell you this is worst company they told me my IP was suspicious then told me have a VPN all want to do pay for tera gold please don't go to them I'm shamed FYI they will come here say sorry but there not really sorry, then they going say they help me solve my problem that a lie. Please don't go to there site.
Hi Patricia,
First of all, we would like to apologize for the unfortunate incident you had on our website. FYI, our website is protected by a fraud tool system which is developed to block all the potential fraudulent payments in order to safeguard our company from being targeted by the fraudsters.
Please note that the system will alert and flag or even suspend your account if any suspicious purchasing behaviour detected. Thereby, you are advised for not using the VPN when you're browsing our website.
For any further issues or inquiries, you may contact us via customer support Live Chat.
LIVECHAT URL >>> https://v2.zopim.com/widget/livechat.html?key=11vC96Mzb8OVN4LgG0BkoWba6AiAsNaF
Thank you & we apologize for the inconvenience caused.
We paid for fifa coins, however we get the answer that the system has to be updated each time. And we so far we did not receive anu coins yet
Is this site reliable?
Hi,
As mentioned in the live chat, EA was updating their system which caused the player price range to have certain limit, depending on the player card level. Thereby, we were having some difficulty on delivering the coins since more players are needed to be listed in the transfer market. `
Nevertheless, we believe that your order had already been resolved and hope the above explanation clarifies your doubt.
Thank you and we apologize for the inconvenience caused.
I ordered nba mt coins i waited 24hours then after a day of waiting i contacted them but at my order there was standing order completed but it wasnt when i asked live chat they just said it was completed and left the chat! I DONT RECOMMEND BUYING
Hi Happy D.,
First of all, we would like to apologize for the unfortunate incidence. For your info, SEAGM bought the NBA player in accordance to what customer stated for order delivery. Thereby, we confirmed that the order was successfully completed.
Nevertheless, we believe that your issue has been investigated and resolved. If you have any further issues, kindly reach us via support email helper@seagm.com.
Thank you and we apologize for the inconvenience caused.
I've asked for a refund on my order, but anytime I would ask them, they just wouldn't reply to me! Worst thing is, they made me pay for an item it wasn't even on stock! The absolute worst.
Thanks to sea gm customers service live chat because always fast reply my chat when i want to buy pubg Mobile uc. I want to give 10 star but only 5 star available.^^ peace yo
Hi, thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let us know what we can do for you in the future.
I was going to buy some gift cards from this site, but there was a problem with PayPal transaction that had no problem so far, so I inquired about the custom service. At first, they told me to match my cell phone authentication and address and try again, but I was rejected as expected. So when I asked what the problem was, I asked the custom service to try again and if it didn't work out, take a picture and send me the screen in question. I tried again, but it was rejected, and I sent a picture, but I couldn't do it as I was told. It's because the card is a problem, so I tried two personal cards again, not the first business cards I used, but they were rejected, and three of my cards were now suspected of being stolen from the bank and were suspended. A day before using this site, I bought 100 dollars by card at Game Stop and 10 minutes ago I bought some food at Jack In The Box. There's nothing wrong with my card. But this dirty site kept asking me to use another card because it was a problem, and eventually I was angry.
It's the worst site ever. Anyone who reads this article should never use this site.
Hey, Reno? Thx for ur bad customer service. You're literally horrible.
Hi Kris L.
For your information, our system is equipped with a fraud mitigation tool which monitors Paypal and Credit/Debit card payment, it will decide to approve or disapprove payment.
Besides, it applies a payment limit, new user limits tend to be low and slightly increase as you make successful payments each time.
To have a better chance of succeeding the payment, we recommend matching your billing information with Paypal or billing information entered during checkout and attempting a smaller amount of payment.
If your payment is declined, we advise you not to try more than 3 times. Retry the payment next day or consider trying out the different payment options available.
For any issues or inquiries, you may contact us at helper@seagm.com
Thank you and we apologize for the inconvenience caused.
Seagm is the best place to go for the products you want to buy. They have one of the best customer care support in the whole world.
Thank you for being our valued customer. We are grateful for the pleasure of serving you.
Awesome and best site with beautiful professionals. I would have given seagm 100 Star if it's possible
Thank you for being our valued customer. We are grateful for the pleasure of serving you.
I bought a zeny for my Ragnarok account. On the website, they said they have the thing in STOCK but when I bought and messaged them. They were like WE ARE OUT OF STOCK PLEASE WAIT and blah blah blah. I got nothing to say. Now it's like a week since I bought it.
Hi Castro J,
Thanks for the feedback. FYI, the website displays in stock are to allow customers who are willing to wait for stocks. Should you not able to wait for stock replenish, you may always opt-in for a full refund by contacting the customer support via Live Chat.
It's advisable for buyers to check the stocks availability before they make any payment if they wish to get immediate delivery.
Lastly, we believe that your issue had already been resolved.
Thank you and we apologize for the inconvenience caused.
Very much Satisfied with their Product Prices and Availability... Customer Service is also Great...!
It's really a Pleasure to be a member of SEAGM Family...
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.
Very good website and support workers are nice and professional. I buy My Uc for PUBG Mobile since 2 Years from Segam and I'm very Happy :) Just one Hope from Segam maybe in Future make sale for Costumers who Buy since long time much Uc :)
Thanks Segam :)
Thank you for being our valued customer. We are grateful for the pleasure of serving you.
Seagm is great. So helpful and ready for business. Certain games no.specifically dragonboy online since the transfer to teamobi. Just down hill.
Dear Customer,
We apologize for the bad experience you had in SEAGM.
Please share the details of your issue by writing to us at helper@seagm.com so that we can look into it & assist you in the best possible way.
Thank You.
They gave me an invalid key and it's 11 days from that day. They did not even answer or refund or anything. They just say we are still checking it.
Hi Danesh, we apologise for lateness of the checking as we rely on our supplier to do the checking. Kindly note that we do response to you. Hence the claim that we note response to you is untrue. Rest assure that once we get the checking result from supplier we would give you an answer. Apologies for the inconvenience caused.
Made orders for a week and no delivery. Asked when can be delivered and told me they are not sure.
CS are terribly rude. Not helpful, it is a scam
First of all, we would like to apologize for the unfortunate incidence. However, we believe that the issue had already been resolved.
Help us to improve our service. You may wish to write to us or reach me at helper@seagm.com. Thank you & we apologize for the inconvenience caused.
Bought my gold on tuesday and they said it will be delivered after 10-15minutes of purchase, then they told me supplier is not available. WP
Hi Hola,
Thanks for the feedback. FYI, SEAGM does not keep ready stock for some pre-order game currencies and those orders will be passed to our supplier for delivery. Thereby, whenever supplier is available and ready with the gold, we will contact buyers to get ready for the trading. You are advised to contact our customer support Live Chat to check the stock availability if you wish to get immediate stock.
Hope this clarifies.
Thank you.
Excellent service, fast, consistent and reliable customer service. Whenever I need a digital wallet code or something SEAGM is my go-to website. 5/5.
Thank you so much for taking the time to leave us a 5-star rating. It's much appreciated!
As the title says, it's fast & secure. You can chat with the support team to make the transactions faster.
Thank you for being our valued customer. We are grateful for the pleasure of serving you.
The rewards they offer for purchasing cards is a scam. Dont buy into it. Support is useless cuz they just spew nonsensical words at you.
Dear Msmarkos,
As per investigation, we noticed the said bonus items are only available for the selected NCoin codes upon redemption. This implies that only certain or portion of the card code is eligible for the bonus item. If you are eligible for a bonus item, you will be asked to select the given bonus item after applying your NCoin code to your account.
Please refer to the link below and read the redemption guide.
http://us.ncsoft.com/en/gamecard/
Hope the above clarifies your doubt and if you wish to know further on the bonus item, you may contact the official game support to seek for assistance, http://us.ncsoft.com/en/support/
For any issues or inquiries, you may contact us at customer service Live Chat, https://goo.gl/RnRlUb
Thank you.
I ordered the playstation network card for Australian, and the code worked. Price was cheapest i could find.
Hi! Thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let us know what we can do for you in the future.
Overview
SEA Gamer Mall has a rating of 3.1 stars from 168 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SEA Gamer Mall most frequently mention customer service, live chat and gift cards. SEA Gamer Mall ranks 17th among Games sites.
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