I just pruchased a game code to be able to test a game in korea. They sent the info, and it seems to be correct but you can't change the passwords on the account nor the password on the mail. Since they lock you with a second mail authentication which you need to wait 30 days to disable in which time they can cancel the request since they still have access to the account and leave you out and take the account again.
I won't be using the account at all, I'm not gonna spent a month working for them.
I'm beginning to think that this website is a sick joke, a very very bad prank.
The website suspended my account three times for no reason at all. Contacted customer support via livechat to get my account back. Got greeted with just Autobot messages. Got my account back anyway, ok no big deal.
I then try to purchase an iTunes gift card at a small amount ($15), got denied every single time it redirects back to their website. I have contacted support livechat for 3 times. Still the same messages pasted over and over by autobots.
All my info has been checked out and verified. I have waited days and days to retry payment. I have ONLY ONE payment option available (yet the bot keeps saying try another payment option). I have attempted smaller transactions. NOTHING WORKS. Payments just fail.
I will NEVER do business with this site again.
Hi Q P.
For your information, our system is equipped with a fraud mitigation tool which monitors Paypal and Credit/Debit card payment, it will decide to approve or disapprove payment.
Besides, it applies a payment limit, new user limits tend to be low and slightly increase as you make successful payments each time.
To have a better chance of succeeding the payment, we recommend matching your billing information with Paypal or billing information entered during checkout and attempting a smaller amount of payment.
If your payment is declined, we advise you not to try more than 3 times. Retry the payment next day or consider trying out the different payment options available.
For any issues or inquiries, you may contact us at helper@seagm.com
Thank you and we apologize for the inconvenience caused.
If i could i would give 0 star.
Terrible service. I ordered 4M because i wanted to win an auction 36hours before the auction end. During that range of time i contacted them 3 times and they were saying dont worry we will deliver before 24h as our policy says.
36H i still dont have my 4M and i lost my auction.
And even with that they will not offer any compensation.
Terrible website and that was my last order on it
Hi Guillaume,
The 24 hours mentioned is an estimation time of delivery for your order. We do not guarantee the delivery time as there might have some unexpected event such as out of stock which can cause the delivery to be delayed. SEAGM doesn't provide any compensation for late delivery. However, customer can always request for a refund if the order cannot be delivered on time. Anyway, we believe that your issue had already been resolved.
Hope the above clarifies your issue and we apologize for any inconvenience caused.
Great service! I got my card in nearly 2 minutes. I will definitely return to this site.The support is very fast asweal. They explained where i need to go to get the card. This is a very good and trustfull service. I don't know why others are saying that this site is a scam because it isn't.
Hi Krist U.,
Thanks for the kind review. Your support to SEAGM is very much appreciated.
Seagm has been my go to website for all my gaming needs. Whenever I need codes for different platforms, it has always been convenient and hassle-free for me. I have also recommended Seagm to many of my friends. :)
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
They have fantastic service... have done more than 30 orders with them, but I do agree that they game codes always have issues, so If u are looking to buy game codes, I won't recommend Seagm, but if u are looking to buy in-game currency, they have the cheapest and most reliable service
Hi Nicklaus T.,
Thank you for your review and appreciate your kind feedback.
Bought their elo boost and instead their trainer dropped my rank and as always, when ask for refund in live chat (which they say they will) they always say the one in charge not around bull $#*! when buying etc the one incharge always around scammer
Hi Wei c.,
Regarding the leveling service, you are advised to check the leveling details and what are the services we provided. Some of the leveling service might not include the ranking service. Thereby, the trainer might not concern on the ranking of your account but to deliver only the services you purchased.
Anyway, if the result is unmatched with the purchase order, you may always file a complaint at our support email helper@seagm.com.
Thank you & we apologize for the inconvenience caused.
I bought V-PRECA prepaid card when I received credit card number it had LETTERS totally different from the all numerical credit card number I should receive therefore I cannot redeem it. After contacting their obviously automated "live" Support they just keep telling me to fill a form I did but I'm pretty sure management did not check it. Sad, all they had to do was check my concern but instead they rely too much on their automatic service. If you (reader) came from google searching if this site is legit, it is 50% but if something goes wrong expect little to no help from them so I suggest avoiding this site.
Have you seen those suspicious looking Southeast Asian markets? This site is the online version of them.
Hi, We are sad to know that your experience on our website was not satisfactory. Please share your issue with us at helper@seagm.com and we will look into it at the earliest.
Should have search for their reviews before purchasing.
Will attach pic as proof to show what an incompetent company that doesn't take any responsibility and push all the blames to us consumers
Thanks to Ing, Rachael, Angeline, Simon Teng, Allen, Dang, Sheena, Jason and Zhi Wei! For outstanding customer service! I'm on my 1700 purchase now! Satisfied and grateful for the service
Thank you for being our valued customer. We are grateful for the pleasure of serving you.
I asked if they have stock for MU ORIGINS SEA in-game credit and the response was yes they have. I purchased it and 1 minute later I was told... yea you got it, OUT OF STOCK! I asked when will it be available then, they said 1-3 days. Guess what? I waited for 2 freaking weeks and I still haven't gotten my purchase. Not to forget the customer service officers are a bunch of rude $#*!ed fuks. If you are thinking of buying from them, DONT. The price maybe cheaper but you are just buying headache and agony. F SEAGM
Hi R. W.,
Thanks for the feedback. FYI, SEAGM does not keep ready stock for some pre-order game currencies such as MU Origins and those orders will be passed to our supplier for delivery. Thereby, whenever supplier is available and ready with the gold, we will contact buyers to get ready for the trading. You are advised to contact our customer support Live Chat to check the stock availability if you wish to get immediate stock.
Hope this clarifies.
Thank you.
Legit and Cheap website for games. Spoke to livechat before I made a 5M AD order for Neverwinter and was told it would take 0-24 hours and how to post the items on the AH to receive my in-game AD. Took about 10 hours and were really nice. They have a good system where you can add comments onto your order and they can reply to your comments on that specific order. Overall great site. 4 Stars just because it took a while to receive the order (10 hours).
Hi Mister A.,
Thanks for the kind review. Your support to SEAGM is very much appreciated.
Seagm is generally a cheap website to buy FIFA coins from but their customer service isn't great. I only received 2m coins of the 3m I ordered. I contacted live chat but they didn't do sh*t about it and said it was my fault. Didn't ever get a refund, or the other 1m coins. I don't recommend using
Hi Ryan,
All the coins were delivered in accordance to what you'd stated at order remarks. Thereby, we confirmed that the 3M coins were delivered to the right place. We believe that your coins might have been removed by EA due to the violation of game rules which your coins were obtained illegally and involved Real Money Trading (RMT).
Kindly contact us via support email helper@seagm.com should you have any further inquiries.
Thank you & we apologize for the inconvenience caused.
I made an account and couldnt make a purchase. My 1st attempt was blocked. I logged out and couldnt log back in because i was suspended?
About an hour of live chat and finallyback into my account, i try to purchase, doesnt work... account suspended
And then they ignored me
Hi! We’re sorry your experience didn’t match your expectations. Please contact our 24-hours livechat support, https://goo.gl/RnRlUb for immediate support. We're always glad to help. Thank you.
I have waited 5 hours for a 55 pound fut coins and still waiting now but the only good thing is it is cheaper than other websites and btw the chat doesnt work for me i message then it says it has 140 people to sort out with then they say thanks for messaging and that is an automatic messsage plz people
Hi Anthony,
Our support live Chat was in a long queue due to FIFA fever. Nevertheless, we had tried to deliver the order as soon as possible.
We apologize for the inconvenience caused.
Bought Maplestory M mesos from this website, and waited for 24 hours yet the delivery still hadn't take place! I had to repost the item again. And until now over 12 hours, they still telling me that they are waiting for supplier. Shame
I have been using this website and app together for being 1 year. And their customer support always solve your problems in a minute.
Keep it up.
Thank you So much.
Thank you for being our valued customer. We are grateful for the pleasure of serving you.
They were able to deliver my expected delivery times especially I'm a repeat customer already.
Support can deliver solutions on what I need.
Thanks for the great service!
Thank you so much for taking the time to leave us a 5-star rating. It's much appreciated!
I bought two cards of their website. I was septical at first but i wanted to try it. The first two were very nice. Fast service and i got the things that i paid for. The third time it didn't went so smooth. I got multiply emails saying that i needed to verify my identity to process my order. I send my selfie and my details of payment but blurred some information like my documentnumber on my id, my information on my bankcard etc. Then i got a message back that i needed to send it again but without the blurred stuff. I asked why and got a reply that said: to protect our buyers. Yeah h*ll no. If this site wanted to check if i was a person or not this information would be more than enough. And they don't need my documentnumber to verify this. It feels like a scam to me.
Hi! We are sorry to hear that you encountered difficulty with our application.
SEAGM will require a user to do verification if flagged by our risk mitigation tool. Documents are one effective way to identify and verify the payment is made by the user. This acts as a protection for the user as well as SEAGM.
SEAGM respects your privacy and fully complies with its Privacy Policy.
Your documents are rejected due to the requirement does not meet and are unable to confirm the payment details.
Besides, your payment has been refunded in adherence to our requirement as stated.
Thanks and sorry for any inconvenience caused.
The live chat response is superb, helpful. I love how they have all those popular payment channel. Which is super convenient. I dont need to wait for long.
Hi, thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let us know what we can do for you in the future.
Overview
SEA Gamer Mall has a rating of 3.1 stars from 168 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SEA Gamer Mall most frequently mention customer service, live chat and gift cards. SEA Gamer Mall ranks 17th among Games sites.
- Visit Website
- Sitiawan, Perak, Malaysia
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Games Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Cristofano,
Thanks for the feedback. However your claim is not substantiated with facts and only assumptions. We wouldn't do what you claim. You may change it after 30 days. Should you found any issue with it thereafter you can always contact our support for assistance.
Thank You.