I ordered my first 20 Coin Tube of the Beautiful Silver Eagles. I was referred by a friend and he was absolutely correct on the ease of ordering. This was actually my second order from SD Bullion. I am very Happy with my purchases. I have recommended them to several other people. Thank You
The process worked well for ordering, but the confirmation took longer than I thought. It took about 2 weeks to receive our order. Some of the holdup was on my side due, in part, by my forgetting to attach my drivers license. Also they asked for an alternative email, which I don't use much, but that is the one they were continuing to use. Once I figured that out it went smoother.
Good experience with SD Bullion. Sent wire on Thurs. Received on Tues the next. They didn't send a shipping notice but did acknowledge receipt of payment. All in all, it was a good experience and cost less than other dealers for the same product.
Purchased a pre 33 $20 gold eagle and some silver bullion from this outfit. Had purchased several orders before this. The gold eagle I purchased came to me with knife marks on the edge of the obverse. It look like someone tried to carve some lettering of some kind. When I received a folllow up email to rate my purchase I rated a negative and stated why. A couple weeks later they emailed me asking why I gave a bad rating and could I send picture evidence. I did and they emailed back that it's still considered BU and nothing could be done. I won't be ordering again from this outfit.
Hello Ben,
Thank you for leaving feedback about the product you received, and your order with us.
Brilliant Uncirculated coins can still contain small blemishes or slight imperfections. If you are looking for coins without any blemish or in perfect condition we would suggest looking at graded or proof coins. Looking at the photos you sent us, and the product you received, we would definitely still consider this coin BU. The product is from 1901, so it is not going to have quite the same zeal and luster of a 2023 BU coin.
We appreciate your feedback with us and your business. If you would like, we offer exchanges or refunds for any item that a customer is not satisfied with. That's part of our Doc's Satisfaction Guarantee!
If you have any additional questions or if there's anything else we can assist you with, please do not hesitate to call our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. EST Monday through Thursday and from 8 a.m.-6 p.m. EST on Friday.
Thank you for supporting us by purchasing your gold, platinum, and silver from SDBullion.com!
Sincerely,
SD Bullion Customer Service
That was my first time buying through SD Bullion. It was a solid web experience, great price, and relatively easy transaction process with updates along the way. It would be nice to have an EFT option but I'll still be back.
I believe I have made 4 purchases so far and every item was delivered at least a week before it said it would and all items looked perfect. Very happy with this company and will purchase more in the future. I was nervous to buy something like this on the internet but after my experience this is a company I trust to deliver great products on time.
This was my first order from SD. They did a good job. My coins arrived on time in good condition. No problems with ordering or delivering. I was notified when my shipment left SD and had tracking all the way.
It's one thing to watch pics and videos online of these beautiful coins, but when you actually hold them and feel the weight, the solidness, and see the bright shine, it feels very powerful. I hold a couple of them in my hands every morning and night and feel the incredible energy of pure silver. It's inspiring.
Hello Peter,
Thank you for taking the time to leave us a review.
We truly appreciate your feedback and would like to thank you for taking the time to leave a review with such kind words! We are very happy to hear you are satisfied with your bullion! We greatly appreciate you for being a valued SD Bullion customer.
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
Everything went as a good transaction should. I did make a mistake upon checkout but called and spoke to the representative and resolved this issue. Took a bit longer to ship due to the payment method but for the price I cant complain. Will be ordering again since Ive never had any issues with this company.
I ordered some silver coins and bars as I was pleased with the prices but unfortunately it took over 3 weeks to receive. I contacted your customer service department to see what the status was given a vague answer that the order was marked to ship. When it did ship I was sent a tracking number. I had paid for a two day shipment and that took 3 days. FedEx showed it was scheduled to deliver one day but delivered the following day. I did receive an email from you saying why the delay but that was two weeks into the order. I was disappointed with the whole process with your company. Other companies are being up front and alerting customers to delays. Something that you didn't do. I am ready to place another order but don't have much confidence that it would be a smooth and timely transaction. I left a two star review as the coins and bars were very nice.
Hello Bryan,
We understand your frustration with our shipping times. We are working around the clock 24-7 to ship out all open orders that are eligible to ship.
We appreciate your business with us, and know these are longer than our usual shipping times. Our website does have a discloser during the checkout screen of our temporary extended shipping times, and our Executive Team also sent out a message to all of our customers explaining our current situation here at SD Bullion. We appreciate your business with us and your understanding as we work to fulfill all our open orders.
Please feel free to contact us with any additional feedback or questions that you have.
Sincerely,
SD Bullion Customer Service
So, my wife ordered silver for the kids and when we went to pay, their site would not take my payment. At the time, we were just starting chemo treatments and I didn't have time to follow up on the phone for an hour. About a month later, I get a cancellation bill for $400 and threatening to send it to collections if I didn't pay it. I called and explained the situation. These heartless bastards didn't care. They said pay or it is going to collections. They were not out silver and offered to go through with the order even though the silver is about the same or a bit lower in price. However, they didn't care. Since Biden is rewarding people with low credit scores, told them that they can refer it to a collections agency. They will not get one dime from me as it was their system that would not accept the payment! Don't use these heartless SOBs for your investments! Sad that they are willing to lose customers over a BS $400 fee!
Hello Steve,
We apologize for any cancellation fee confusion. We have cancellation fees because this is a live market business. Cancellation fees are calculated as 5% of the order total or $35, whichever is greater, plus any applicable market loss. Every customer must agree to these terms prior to submitting their order, whether they place the order online or over the phone with an agent.
We'd be happy to help you and look into your cancellation fees. You can email us at sales@sdbullion.com or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday. In addition, we welcome you to order over the phone if you are having trouble on our website.
Thank you for your feedback!
Best,
SD Bullion Customer Service
New to SD Bullion and love it, low decent competitive premiums and quality products. Love the electronic check discount. Time between payment and shipment could be a little faster but all in all 5 stars
Hello Chris,
Thank you for taking the time to leave us a review.
We truly appreciate your feedback and would like to thank you for taking the time to leave a review with such kind words! We greatly appreciate you for being a valued SD Bullion customer.
Once we fully verify payment the order moves into our shipping queue and will ship out in 1-3 business days due to high order volume but could take slightly longer. After the order ships, you will receive an email that includes the tracking information.
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
Working with this company to acquire precious metals has been a complete pleasure. Very secure mailing and efficient payment procedures assure customer confidence. This was a personally recommended company by a trusted friend and everything he praised about SD Bullion has been experienced. Thanks so much.
It took 5 phone calls to get it correct as I did make a change to the order within less than 24 hours. I still don't think I was charged correctly but tired of waiting on hold to try and correct the issue. Sort of left a sour taste in my mouth!
Hello Russell,
Thank you for taking the time to leave us a review.
With the recent market shift, our call volume has increased significantly. Because of this, customers may experience a slight wait time prior to being connected to a trader. Our traders are working to provide quick and efficient care to all customers.
Thank you for your feedback!
Best,
SD Bullion Customer Service
Some of the fairest prices amongst most online bullion dealers. Quality is great, would just be better for free shipping on at least expensive or bulk purchases like many other online bullion dealers. If this was implemented, SD Bullion would probably have more of a leg-up on the competition.
I followed instructions so I would not cause any delays or problems. The payment process went fine. The order was delayed some but SD Bullion sent me email indicating some delay which was to be expected due to the huge influx of new orders for precious metals because of US economic indicators. I will use SD Bullion again.
Hello Glenn,
Thank you for taking the time to leave us a review.
We truly appreciate your feedback and would like to thank you for taking the time to leave a review with such kind words! We greatly appreciate you for being a valued SD Bullion customer.
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
This was my first time purchasing precious metals. Since I'm not wealthy, I shopped around and found no one could beat SD's prices. After the purchase, I found they also have great customer service. They kept me informed on the status of my purchase. I will buy more metals from them and have recommended them to friends.
I compared SD Bullion with most of the other dealers on line. Over-all they were cheaper on most of their products. This was not my first purchase from them and it won't be my last!
Fast Shipping--Excellent Deal--Smooth Transaction--Thank You!
SD usually has the best price, and they are reputable, and deliver what they show on their website. Sometimes turnaround time is long, probably because of the mail. I like the fact that they put a bogus business name on their packages to throw off the thieves and goons at USPS.
I am fortunate that the box fit into my locked mailbox as it was left without requiring a signature. All past orders required a signature, so i was not expecting this one to be different. Unlike some of the other reviews, my coins came promptly and all were in the box!
Overview
SD Bullion has a rating of 4.2 stars from 649 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SD Bullion most frequently mention customer service, precious metals and best prices. SD Bullion ranks 1st among Coins sites.
Since then, SD Bullion has shipped more than 300,000 orders and hit Inc. Magazines list of 500 Fastest Growing Companies in the United States twice. We did all this while staying true to our original mission of offering the absolute lowest prices on gold bullion and silver bullion in the industry, guaranteed.
We also buy precious metals, from gold sellers, silver bullion dealers, and private individuals. We offer extremely competitive buyback prices on the market, and we’re happy to discuss our rates with you any time.
We have also stayed committed to investors wanting the highest level of education on the how and why to invest in gold and silver. Whether you want to stay up-to-date with live spot prices or analyze historical gold and silver price charts; or maybe you want to understand gold investing fundamentals or silver investing fundamentals; we have it covered.
Your satisfaction is our first priority. We will always strive to offer the best customer experience at SD Bullion. Don’t take our word for it. We are the highest rated major bullion dealer at the Better Business Bureau; the most trusted third party review site for businesses.
Thank you for stopping by SD Bullion; we look forward to offering you the lowest gold and silver prices online and backing it up with over-the-top customers service.
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- Ottawa Lake, MI, United States
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Business History
Since then, SD Bullion has shipped more than 300,000 orders and hit Inc. Magazines list of 500 Fastest Growing Companies in the United States twice. We did all this while staying true to our original mission of offering the absolute lowest prices on gold bullion and silver bullion in the industry, guaranteed.
We also buy precious metals, from gold sellers, silver bullion dealers, and private individuals. We offer extremely competitive buyback prices on the market, and we’re happy to discuss our rates with you any time.
We have also stayed committed to investors wanting the highest level of education on the how and why to invest in gold and silver. Whether you want to stay up-to-date with live spot prices or analyze historical gold and silver price charts; or maybe you want to understand gold investing fundamentals or silver investing fundamentals; we have it covered.
Your satisfaction is our first priority. We will always strive to offer the best customer experience at SD Bullion. Don’t take our word for it. We are the highest rated major bullion dealer at the Better Business Bureau; the most trusted third party review site for businesses.
Thank you for stopping by SD Bullion; we look forward to offering you the lowest gold and silver prices online and backing it up with over-the-top customers service.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello David,
Thank you for taking the time to leave us a review.
We are working on speeding up the shipping, however, our ship times have increased.
Thank you for supporting SD Bullion!
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service