I've been being billed twice monthly for the last 3 months from this company and I have never provided my bank information to them. The only time I heard about scribe was when they started charging my bank account three months ago when I started getting charges twice a month one for $8.99 and the other for between $10 and $12. I went through my bank to dispute these charges and they said they set me up with a scrib virtual wallet. H
Ow did you get my information to put in the wallet this seems to be illegal please be very careful when dealing with this company they got my information without me even contacting them. I have never received any invoices or confirmation emails stating that I have made a purchase
Warning, they have admitted serious technical problems that make one of the books I read on their platform seriously illegible. They've known this problem for more than a month, but don't have a date to fix it. I really liked their product, but if I can't read the books it doesn't make sense. They reach for the stars, but struggle with the simple tasks.
Hi there - We sincerely apologize for the frustrating reading experience! It looks like this has already been reported to our development team and is being worked on. This case is independent of our typical process, which involves requesting a new version of the title from our publishing partners. To further clarify, we have very little input on how our publishers send us files and in what quality and coding type they may be in. At this time we, unfortunately, can't provide a timeline of completion as many factors are involved in these types of fixes. However, the specialist you're working with will make sure to update you as soon as this is resolved. We apologize again for the inconvenience, and thanks so much for your patience here!
Stop debiting my money when I don't have an account with you. I've sent numerous emails to scribsupport I still getting debit alerts?. Honestly I'm tired of your website and poor services, I got debit alert this morning again. I need a refund of my money. I can't even remember opening an account with you... If I don't get a refund and my account completely deleted and forgotten I will come for you on a
Your social media platforms. Stop debiting my account!
Thank you for informing us and we apologize for the problem with these charges and the delay in response from support! Scribd is a digital reading subscription that brings you monthly access to the best books, audiobooks, news, and magazines. The charge you are seeing is likely for our monthly subscription fee.
That said, we cannot charge someone the monthly subscription fee without an active subscription, so there is likely an account somewhere in our system causing your charges. So we can escalate your ticket, please let us know your ticket number. We'll use that to locate your ticket and escalate you to the top of our queue so we can help you ASAP.
After years with scribd, I cancelled and will never return. Years ago, Scribd had a wonderful book plan. The rules changed dramatically over the last year (2016). What I signed up for is NOT what Scribd delivers. It went from unlimited and the ability to read books offline to only three books each month, only available to read on the internet. No internet means no book access.
I get a much better deal at my county library for FREE. The selection is also broader at the library. The public library loans e-books and audio books and I may borrow up to ten or more (enki and larger city libraries allow far more book downloads) at a time. And I can read them OFFLINE. Scribd cannot match this service even though they charge about ten dollars each month. Don't bother with Scribd.
Don't worry you still have unlimited sheet music. Who the hell uses scribed for unlimited sheet music?! Charging more than Netflix in offering only three books a month without the offer of being able to keep what you buy, this app is the worst type of expensive whore.
It's 2019 August and yes, all the reviews here are telling the truth, these theives are still tricking people to sign up for the free 30 day trial and making it difficult to cancel to they keep stealing your money. Do NOT give them your credit card information.
Hi Guja - Thank you for your feedback, we're sorry to hear Scribd was not the best fit for you! We're constantly growing and improving, and hope you'll check us out again in the future! If you'd like to email us at help@scribd.com, our team is happy to assist you with anything else. Thanks!
You guys are crooks! When i finally get an email back after numerous complaints. It states you cant find my info. I cant log on because my account dose not exist. NO CUSTOMER SERVICE SUPPORT! Now they take the payment 3 days earlier when it used to be taken out on the 10th. Maybe we need to find an attorney who will handle a class action law suit against these bastards. I wonder how much they have stolen from numerous people over the years.
Hi there Robbie, we're truly sorry for the cancelation difficulties you experienced here and we would be happy to look into this for you. Please update this review with your support ticket number so we can be sure to follow up, thanks!
Hello,
I was charged twice for scribd. I NEVER made an account and was charged twice for $10.81 on 03/22 and 04/22. I need a refund for $21.62 ASAP. This is absolute disgrace from your company to take away the money from hard-working people. THIEVES!
We have a dedicated support team who can assist you further with this. We'll be happy to work with you in locating these charges, as well as clarifying the situation. Please get in touch with us through this link here https://scr.bi/assist so we can help. -AR
A scam. My review seems to be the exact same as hundreds of others here (1 star or zero if it were possible). If you sign up for the '30 days free,' they will charge you even if you cancel. Then it will be up to you to chase them up at which point they will send you a generic message they have sent to thousands of others saying sorry but we have no record of your cancellation. When your cancellation is finally processed (and after you have likely gone through the hassle of speaking to your bank to block any future payments), you will have lost money for nothing. Avoid signing up for Scribd period.
Hi Martin, we're sorry for the trouble with canceling your subscription with us. Generally, we do have a set of confirmations to finalize your cancellation with us. If you do not cancel your subscription entirely, then your account remains active. We recommend checking out this article on how to successfully cancel your subscription located here https://support.scribd.com/hc/en-us/articles/210134046 for further information on how to do this. If you need further assistance, please update this review with your support ticket number so that we can make sure your case is escalated, if it's still open. Thanks!
After purchasing the premium version, I received a confirmatory mail for the same. When i try logging in within hours with the same email id shows that there is no account with that mail id. Also, customer support is of no use. Support ticket #*******.
Oh no! That is certainly not right, and thank you for letting us know. I have located your ticket number and I will be getting back to you shortly. Please watch for my email and let me know if you have more questions there. Thanks for your time!
This is the guide to remove yourself from the eternal subscription.
So apparently, they make the confirmation page looks like a "successful cancel" but actually it's still a confirmation page. It took about 3 or 4 pages to cancel the subscription. We need to scroll down to the very bottom of the page to confirm the cancel.
What a $#*! move.
Hello Gibran, Thank you for your feedback on our cancellation process and I am sorry for any frustration you experienced canceling your subscription. You can cancel at any time from your account- https://bit.ly/3NbCUVQ. When you cancel your subscription, we'll ensure it remains active until the end of the month that you've paid for, but will not bill you again. You can visit our help topic, "How to cancel your subscription- https :// bit.ly/42ppZUS", for more detailed instructions. If you have any questions or need any help please submit a ticket through this link and your request will be escalated straight to my inbox: bit.ly/social-support-help
Thanks! -LC
Same scam different day... I signed up for the trial... closed the account... they acknowledged it was closed and they keep charging... NEGATIVE ZERO STARS
Everyone in this company should be in jail...
This is advisable https://www.fbi.gov/scams-and-safety/common-fraud-schemes/internet-fraud
SCRIBD
539 Bryant Street
Suite 200
San Francisco, CA *******
United States
Founded in 2005
Phone:
*******890
Fax:
*******896
www.scribd.com
Hi Mike. Thank you for writing back with additional concerns, however, without any information from you to help us locate any tickets you've written in or providing an email, we are unable to locate and bring up an account. We're here to help and whenever you are ready to give us the information that is requested, please private message us, as you did, with your information. Thanks! -Donni, Scribd Customer Support
Every month I listen to a single book then am told I have to wait till Next month to get a new one and everytime I Co tact support they say it's an avaiblilty issue. This month I just got access back 2 days ago. And already can't listen to any books till next month what's the point? Unlimited means one book apparently. I can't wait for the class action suit
Hi Bob - I'm very sorry to hear about your experience with our unlimited service. We do our best to make sure that popular titles are available at all times. Could you please reply to this with your ticket number? That way, I can personally assist you with this. Thank you!
I am disappointed in their new limited model as I read thousands of books when it was unlimited. Yet still because of their continued free documents section which has hundreds of books and articles for any interest scribd rmains for me my favorite site.
They provided me free 30-day trial and after only two days, they r sayin' that my 30 day trial is expired. I don't know what the $#*! is this but I am giving it 1 star because of that Poor and $#*!ing sick service.
Hi Shubham. I'm following up on my reply I left you on 3/14/17 for more information regarding your account. Please direct message me your email or ticket number f you have already emailed us at help@scribd.com. Thanks! -Donni, Scribd Customer Support
I cancelled my account over 4 months ago and they continue to charge me. I am sick of this. I went online every month and cancelled it and it magically reappears. No customer service, you cannot call them to resolve these issues.
Hi Don, we're sorry to hear about this issue! While we don't offer phone support, you can reach out web-based team at help@scribd.com. Can you please email us the details and update this review to include your ticket number so that we can connect asap? Thanks!
I signed up for a free membership and Scribd wrongly charged my account 47$. Despite a ticket number and several emails with proof, they have not resolved the issue with my bank acount. Instead, they have sent emails stating that they are too swamped due to the influx of credits changes and thanking me for my patience. As the website states, they do not have phone support... I'm wondering if they will ever refund my money.
Hi Wendy, I'm so sorry for the delay here. We've located your ticket and are replying to you now. Thanks!
About a year ago, I downloaded one page of sheet music from Scribd using a free membership. I have never used the site since. However, the company secretly converted my free membership to a full membership without notifying me. Then they secretly charged their monthly membership fee to my credit card without sending any email notifying me of the charges. So now a year later I finally discovered $100 worth of charges on my credit card bill. They refused to reimburse me for the full amount and only offered to return a small portion of what I paid.
This method of hidden membership activation and hidden credit card charges is in my opinion highly unethical, ugly, and and very likely fraudulent.
Hey George, so sorry to hear about this trouble! Could you please update your review with your ticket number? We'd like to escalate your case to a support specialist for review. Thanks!
My husband has a Scribd account and my son set it up in my ipad and for some reason I started to get charged on my apple account, even though my husband and I don't share the same ID. By the time I realized, this had already been going on for 6 months! I talked to apple and explained what happened and they told me to cancel on my app, which I did but Scribd kept on taking my money, even though I stopped it and even deleted the stupid app. I talked to apple again and they refund one month only, out of 8! But, I just realized today that they had keep on charging me every month! In summary, I have tried to stop them to charging my account 3 times, today it will be the 4th time. This has been going on for more than a year! I want them to stop taking my money and a full refund! This is ridiculous!
Not even a phone number where I can talk to someone about this!
Hi there Jacke - If you canceled your subscription via Apple and have continued to be charged, it may be you or your husband have a secondary account with an active subscription. Please email us at help@scribd.com, then update your review with your ticket number and a member of our team will reach out to assist you with this. Thanks!
This is outrageous! I thought cancelling my subscription with SCRIBD was enough not to pay for it anymore. Wrong! On June 10th here there is... another transaction on my credit card $8,99. And, again, I ask for a refund but surprise... no customer service! And I apply again and again, no answer! This is theft! You have no right to take money from me like that! What do I need to do to be heard? Sue you? I WANT MY REFUND!
Thank you for bringing this to our attention. We're truly sorry for the delay! Our general support team is encountering a high amount of requests during this time, however, we would be happy to get any messages you have sent over escalated for a reply within 24 hours. Please update this review to include your support ticket number so we can be sure you get the assistance you need -AR
Overview
Scribd has a rating of 1.1 stars from 881 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scribd most frequently mention free trial, credit card and customer service. Scribd ranks 188th among Ebook sites.
Our monthly subscription starts at just $11.99 USD and automatically renews unless the subscription is canceled at least 24 hours prior to the next billing date.
A Scribd monthly subscription also includes access to Everand (ebooks, audiobooks, and more) and SlideShare (presentations and professional content).
Please visit our Help Center for answers to frequently asked questions and the option to connect with our support team for further assistance: https://support.scribd.com/hc/categories/360005188511
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Thank you for informing us, John, and we apologize for any confusion or frustration. Scribd is a monthly subscription ebook and audiobook service. You can read more about who we are here: https://bit.ly/3d9yRYs. The payments you are seeing have to be for our monthly subscription fee. As we cannot charge for the monthly subscription fee without an active subscription, that means there has to be an active subscription resulting in your monthly payments. We're available to help locate the source and ensure the subscription is canceled and refunded, however, we just need you to email us. If you emailed support already, let us know your ticket number and we can help escalate your case, otherwise, use this link to email us: https://scr.bi/assist and you'll reach our accelerated queue where one of our agents will assist you within 24 hours. Thanks! -EC