Scent Matchers

My mother always wore Galore back in the day, but it's no longer made. There are fakes you can still purchase made in other countries, but the reviews were not good. She just turned 80 and I was trying to find "the" perfect gift. Scrolling social media an ad for Scentmatchers came up. I did some checking, and was surprised that Galore was on their list. I love that I could choose the bottle and top, and also what to have printed on the bottle. It arrived, with a free matching lotion that was part of the promo, in a black velvet drawstring bag for gift giving. Now, the best part... My Mom was thrilled with the smell, and was so happy! Now she can feel like she did in her younger days! Thank you Scentmatchers!"

Skeptical at first, but had been looking for this perfume for years since Lagerfeld discontinued. Only expensive not to be sold, old samplers and expensive old bottles online. Did not buy. Purchased a few 'not for re-sale' samplers, expensive, and lost their oomph. Then I found ScentMatchers. Damned if they didn't produce what appeared to me and my wife the same scent. She was thrilled. A very difficult thing to produce. I'm happy. My wife is happy, and I will refer ScentMatchers at every opportunity.
D. Owen Powell author.

I'm kind of in shock. I see that they are a small business, so I guess I was expecting better customer service? I ordered two scents... one of them was the wrong scent and the other was in the wrong bottle. When I wrote them to say that there had been a mix up, they said for health reasons, they could not refund or redo my scent. This is laughable and I truly hope they begin to have some competition because it seems like they are relying on being the only game in town. Save your money.

My very favorite scent was Forever Chrystal and when I heard they were going to discontinue it I bought several bottles and used it sparingly, but then I ran out. We tried other companies who said they could make the same scent, but no one came close. I was searching on line and found ScentMatchers and decided to give them a try. Got my bottle last night and put it on one wrist and put a drop of some Forever Chrystal that I had left on the other wrist. I could not believe how similar they smelled. I was totally shocked! I'm so glad to have my Chrystal back. Thank you ScentMatchers!

Each and every time I have had a problem with a purchase, Scentmatchers has responded within a matter of hours via email and have sent me replacements with no additional charge. They have duplicated my discontinued fragrance very well. Acapela by Mary Kay has been my fragrance for at least 30 years and I continued to purchase it on ebay or amazon as long as I could afford to. I was overjoyed to find I could get a replacement at an affordable price. Every day someone tells me how nice I smell and want to know what I am wearing. I am a loyal customer.

Scentmatchers did not even come remotely close to my perfume. The scent I wanted was blackberry and what was sent to me was something floral - like gardenia. We wrote them to let them know and received this response: Thank you for contacting us.
We are very sorry if our reproduction did not completely live up to your expectations. Our scent experts gave it their best shot from the sample they could obtain. We appreciate your feedback on the reproduction made by us.
Thank you for being our customer.
I would not use again. Pretty poor customer service if you ask me.

I've been wearing Adolfo Classic for over 20 years. Within the past year or two, the company discontinued it! I tried every means to find some, but it was about impossible. How glad I am that I tried ScentMatchers. They gave me great feedback as I was waiting for the order and promptly answered a question I had about part of my order. The perfume is very, very close to the original, and I love it. Nice bottle and packing, too. They will be my resource from now on.

"I searched and found my discontinued perfume on Ebay... for $200! No way was I paying that. Seeing the Scentmatchers ad, I thought I'd give it a shot and so happy I did. The scent is near exact, maybe nicer. I chose to have my name put on the bottle and love this personal touch. I've been wearing Kimberley all week! I think I'm even happier than I would have been if I would have found the original. This is all mine! Thank you so much for this wonderful, brilliant service. Xoxo Kimberley"

"I really enjoyed working with scentmatchers. My original order was not the scent I was hoping for so scentmatchers sent me a vial to provide a sample (that's about all I had left) of the cologne I was trying to match. The second order I received was amazing. My husband said he liked the cologne created by scentmatchers better than the Original Tova; which was the scent he preferred I wear. Now, we are both happy and I will be reordering when my bottle is 2/3 empty. It was also very nice of scentmatchers to send me the matching lotion again. I have already recommended scentmatchers to my co-workers. Terrific experience; one worth waiting for. Thank you."

It is extremely difficult to get real customer service. They would not send a refund or comply with any of their promises. You will never get them by phone so don't even waste your time -- you can try 20 times every day of the week and they will never reply nor return your calls. They are there to take your money, even if they never send you a product or they send a fraudulent chemical. They take every shortcut they can and are completely without honor. If you think you get 3 tries, guess again. They will reply to 5% of your emails and those existing emails will be copy-pasted replies that do not address your concern. I wasted so much of my life on this. Don't let them waste yours.

Have had difficulty finding Gucci 1 since it is no longer produced, but is the only perfume my wife really likes. When I saw the ad for ScentMatchers I was excited at the prospect of getting it replicated for a reasonable price, but when the first try was not even close, we sent a sample to help, and alas, it is still not a good replica. I thought for sure with us being able to provide a sample they could match it, but wife wants me to keep looking for the real thing (at an excessive cost)