ScanDigital Photo Scanning

I am a 40+ year professional graphic designer/photographer. So I have seen some bad scans in my time. None worse than the ones recently done by ScanDigital. All scanned out of focus, wrong way round. A total mess. Only good thing was they returned my slides to me.

Do not use this service. Waited a long time to have my order come back incorrect (same 2 hours of video recorded over and over on 2 discs - 4 hours never copied), and I was over charged. The customer service rep initially tried to tell me what happened was impossible. Told me I could get a refund, then the next email said no refund. I agreed to have them redo it, since they would not offer a refund, and that took forever again, with no correspondence about the status of my redo. Redo quality was bad... skipping video that was not happening on original VHS. Had to email them in detail about the overcharge, and email them 3 times to get an response. They finally admitted to overcharging me (which I told them at the start of this episode) and and refunded me. They pretended to be customer service oriented, but there is NO quality control or satisfaction guaranteed as stated all over their website. DO NOT USE!

They received my tapes and did nothing for more than 2 weeks. When I questioned customer service about it, I got some nonsense about how they had to secure (?) my tapes. When I complained about the fact that they were taking too long to even process my tapes, the response was to say "we clearly state it could take so many (don't remember the number) of weeks to process your order'. Well, it's the LAST time ScanDigital gets any business from me. And for all the time they took, the finished product was NOTHING special. Next time I'll use Southtree!

Used a groupon as others have. Quality was really bad. Film was about 45 years old so I didn't expect perfection, but much of it was so black I couldn't even identify who was in it. I think I could do better myself at no cost since I still have the projector, but wanted to save time. I ordered it 6/23 and received it 8/3. I feel as though I have thrown $300 away. Very disappointed. After reading reviews I see there is no sense in complaining to the company. They already have my money. Please don't make the same mistake I made. Read the reviews. I'm back to where I was, doing them myself.

I sent them 20 small reel Super 8 films to be made into a CD. First I am charged $37.90. A week later I am charged $252.80! For 20 films. Then to top it off 10 days later I am charged another $63.20. I never received prior notice of these charges. Lord knows, if I knew I would be charged $252.80 for this service I'd of had a friend come over with his Camcorder and film them while I run them on the projector and had them send my films back to me. So each film transferred to DVD cost me $17.69 per 3 minute film. I urge everyone to shop around. These fees are exhorbitant. I will never use this company again. Plus I got the old run around email back when I sent them a email telling them I thought there charges were much to high. Never again will I use ScanDigital.

I spent $700 to get my films and pictures on a DVD and it looks terrible. I called and they refuse to do anything to fix it. I didn't even get my pictures on a DVD which of course they said they would send to me. They didn't fix any of the old films to look better so the pictures probably look awful too. They are terrible with customer service and don't care to help you out in any way. They got their money and don't care. And to top it off it took over 4 months to get the stupid, worthless DVD. Worthless Company!

I sent in tapes to be converted to DVDs. They sent back a thumb drive which was mostly unwatchable. Some of the files had music dubbed instead of the actual audio. I called and the service rep said they never dub music. I have proof that they did. My tapes still have the original audio and NO music. I sent the tapes back for a second try. Dumb move. Watching their second converted video I apparently have someone else's file stuck in the middle of mine. None of our family in it but a lot of people that I don't know. How do I know where my videos may have gone?

What a terribly run company! Extremely expensive and slow. It took soooo many months to get my order processed. I had to call several times just to get them to do anything. Then I got my order and it was wrong. I had to send everything back and have them do it again. Many months and phone calls later, I get my order again. And one of my VHS tapes was damaged beyond repair. I called to complain but no one cared. Horrible, horrible, horrible company. Go anywhere else.

Will never use again, would not recommend. Customer service was poor, communications were slow and also conflicting amongst multiple people. Scared to even look at the quality of my dvd's at this point. Sent in 5 tapes (per Groupon) and one could not be used because it had "mold" on it. Ok that's fine - but don't charge me for TWO additional dvd's since one was over 5 hours, charge me for ONE, and how about a heads up before you go ahead and just take that incorrect charge out of my account?

How about giving me a call to resolve my concerns instead of responding to a negative review? When I asked to speak to a manager everyone was "in a meeting" and no one has reached out, yet someone sure is quick to respond to an online review. Just another example of poor customer service. Still waiting...

I bought a groupon as well for 100.00 and just got charged 84.57 on my credit card with out authorization - mainly due to additional total footage on a reel. No notification or estimate of cost for processing - I could have completed the pictures on my scanner for $0.00 if I had been told. Was told by the customer rep - "its too late now because they do not know the costs until the order is COMPLETED" and I am stuck paying the cost. BUYER BEWARE - if you send them items - you had better have an exact count of pictures and film footage - otherwise you could end up with a huge bill in the end with no course of action. I will never use them again. There is no reason they cannot provide estimated/actual costs prior to processing unless they are out to intentionally rip you off which evidently they are.

I sent them my VHS tapes to convert (using a groupon deal) and they charged $160 more WITHOUT my consent. (Had my credit card on file). When I called they were extremely rude. Still waiting for a manager and I'm out $160!
And the quality of the DVDs was TERRIBLE!

I wish I had read these other reviews before I got involved with this company. I used a group on for $300 dollars and a submitted approximately 10-15 all ready developed small reals. I hear nothing from them for a few months and then at the end of it they automatically charged my credit card $568.18. I had no idea it was going to cost this much and I had no idea they were going to just automatically charge me. I really wish they would have contacted me with a total billing amount before moving forward, I would have told them never mind because I can't afford that. I called them and explained all of this to them and they said that it is there policy to automatically bill there customers and that they are revamping their web site so customers can more easily find this information. A lot of good that does me or others who had no idea this would happen. I highly discourage anyone from using this service until they do away with this policy. I am now $568.18 dollars in dept!

Totally unprofessional. Three attempts at the same material and still garbage.

I submitted a job to scan slides and they took over two months and came back not to my request which they had agreed; no cropping or color correction. Additionally the scenes were very dark.

I sent them back and they took another month and only rescanned 6 slides.

The third attempt and the scans have a heavy blue cast which is not in the original and they are also scanned too dark.

This service is exceptionally poor and they cannot perform the basic scanning service.

IMPORTANT. They charged my credit card without my permission and misled me on the estimated cost. They estimated the cost to complete my order and the final charge was $69 more than they estimated. Did they call me to ask permission? NO. Did they offer any solutions when I phoned them to discuss the charges? NO. I believe they are using the Groupon deal to drive traffic/customers... then charge them exorbitant fees to make more $$. It's really too bad as their work is quality, but based upon my one and only experience, they can't be trusted.