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SampleSourceReviews 70

2.7
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SampleSource Reviews Summary

SampleSource has a rating of 2.7 stars from 70 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SampleSource most frequently mention and customer service. SampleSource ranks 9th among Free Stuff sites.

service
34
value
35
shipping
32
returns
8
quality
34
District of Columbia
3 reviews
1 helpful vote
Follow Sorina A.
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Encore cette année je n'ai pas reçue ma box samplesource pourtant en me connectant à mon compte ça me dit que la boîte à été expédiée Dommage j'aurais voulu tester les produits

Date of experience: June 17, 2021
Canada
1 review
0 helpful votes
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I love Sample Source it is my favourite sample box! I have been getting their boxes the past 2 years just by signing up and answering question's when their samples go live! I love all the different samples you are able to try based on your interests and likes! I also love that their question's go live 2 times a year in Spring and Fall so you have a couple chances at getting their sample boxes and trying out new products! I definitely would recommend Sample Source to anyone and I definitely will be trying to get their sample box when their questions go live again!

Date of experience: June 17, 2021
Canada
1 review
0 helpful votes
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I've been with SampleSource as a member for the past 8 years. They have multiple samples I can try throughout the year - tailored to what my family is interested in. What a great idea - it has helped me find all kinds of new products I never knew existed before!

Date of experience: June 17, 2021
Canada
1 review
0 helpful votes
Follow C W.
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I've always loved the seasonal sample source boxes, look forward and prepare every time! This year they changed it and went invite only first, so many weren't included.

Date of experience: June 17, 2021
Canada
1 review
0 helpful votes
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I have been a member of SampleSource for 5 years I think. Not only do I get surprise samples based on what my family needs are, but they also send a big box of different samples for me to try in the Spring and Fall! You have to be quick to get those as they run out - but they are amazing boxes. So many sites don't actually send anything, but this one does.

Date of experience: November 13, 2020
Wisconsin
1 review
0 helpful votes
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Love SampleSource
November 13, 2020

I love SampleSource! They send you email notifications when samples are available. Shipped to you for FREE!

Date of experience: November 12, 2020
Canada
1 review
8 helpful votes
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Wrote an email to customer service and was told if it said shipped it would ship and they dont control how long it takes. Meanwhile I never receive any samples. If you can also believe the Manager is the one that replied rudely to me as well. I have the email saved.

Date of experience: May 20, 2020
Canada
2 reviews
16 helpful votes
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Something phishy
April 19, 2020

After I add a ton of personal information and have my order 'confirmed', my order then is 'cancelled' by sample source because of 'multiple orders' and this has happened multiple times. Not once have I ever tried to order more than once or anyone use my devices for their own order, or have someone elses order come to my home. With an email sent all they do is blame me rather than helping and finding out what can be done to stop this from happening again, and tell me to not order again if I'm unhappy with their service. Something seems real 'phishy' offering free samples, taking a bunch of personal information, then not sending the order that has been 'confirmed'.

*Update*
Since posting my original review I have received an email from SampleSource threatening if I were to log in to unsubscribe my email to withdraw my information, as they instructed me to do so in the previous email, I would be 'trespassing' and they would inform the authorities, they also challenged my right to write my honest review of my personal experience stating I'm being 'dishonest'. I emailed back telling them to remove my information from their website if I cannot do it myself only to find they blocked my email.
See photos for copy of their email.

Date of experience: April 19, 2020
Florida
18 reviews
83 helpful votes
Follow Ruth M.
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Complete waste of time
August 19, 2018

Well I have a list of sites I visit daily for freebies and this one is no exception. Every time I visit this site I have to click what country I'm in and sign in. Well after signing in I click on samples and then I get a pop-up that tells me to sign in to get samples. I have never heard from anyone who has actually gotten a sample from this sorry a@@ site.

Date of experience: August 19, 2018