RyanAir

I never came close to any of their airplanes. I booked a flight, paid for it, and Ryanair notified me that the flight was cancelled. That was the last I heard from them. I did ask for a refund, several times. No response.

So the train in Europe was booked and we decided to book this last minute to get to Madrid from Paris as options were limited. Did not have time to review the airlines. If we had and saw this many negative reviews would not have chosen it. Flight from Paris was delayed 30min.
They did not hold our flight even a few minutes so we could make our connection then offered no help to get to Madrid (connection was in Menorca).
As Menorca is an island off the coast of Spain we had no choice but to PURCHASE ANOTHER TICKET on a different airline as Ryanair didn't care and just said too bad you missed your flight?!?
Total scam. Definitely disputing this charge with my credit card. This airlines needs to go out of business. Zero customer service and very unfriendly and uncaring.
Deserves zero stars.

We arrived at the airport 4 hours before the flight and were told that the airport desk is not open for check-in. No one told us to check in online. When we finally got an open desk we were told that the check-in would cost 110 Euros, this was almost double the cost of the flight ticket. We were told that we had to check-in online, but that we can't do it anymore as the online check-in closed 5 minutes ago and we had to check-in 2 hours or longer before the flight. Then the flight was delayed by more than an hour. We were therefore in time to check-in online, but were not allowed. We have repeatedly contacted Ryanair regarding a refund, but zero response in 2 months.

I recently used RyanAir for the first time and was pleasantly surprised. The booking process was easy, the flights were on time and the crew was friendly and helpful. The planes were ok and the prices were low. But the food that you can order on board was very expensive! I wasn't ready for that!

I want Ryanair to know about my fantastic experience on flight FR7847 on March 27. A young, skilled, professional team of flight attendants wonderfully managed by Chief Cabin Crew Daniele whose kindness and brightness made this flight time extremely pleasant.

So last night 21-08-23 I flew from krakow Poland to Luton London with Ryanair.
It's my first time with Ryanair, the crew were young girls of which they gave me their names for me to write this review.
I lack oxygen to my brain of which then causes me to hyperventilate as a lack of oxygen is the worse feeling ever. I have C O P D. These girls were amazing. Thank you so much girls. KONSTANTIN, NICOLE, SARA, CHARLOTTE and PAIGE for helping me and giving me oxygen.
I have flown with many other companies with older crew who have not cared but these girls who crew for Ryanair Luton truly were brilliant and seemed more experienced than the older crew. So girls you really made my flight comfortable with your caring ways and asking me through the rest of the flight if I'm OK and need anything else. Sending lots of love and thanks. From Dawn Sharpington Grays Essex xxx

Even after booking 'special assistance' we were split up on the plane so that my disabled mother was allocated seating next to complete strangers. My father was 20 rows back! We had to ask people to move. My mum also had to wait on the runway prior to boarding the plane and was asked if she could walk up the steps so that they didn't have to bring the lift. This is despite me being very clear about the 'special assistance' required' when booking the flight.

I complained to customer service after the flight and was brushed off. Basically they said it was my fault for not requesting correct assistance when booking the flight despite email confirmation at the time that I had done this. I have complained again to say this response is simply not good enough and reiterated my particular concerns, namely that:

1.) I booked special assistance online and completed that request as fully as possible - I have the email confirmation - yet this was not acted upon

2.) I confirmed this at the special assistance desk at Stansted when we arrived yet no lift was provided to access the aircraft

3.) Keeping my mother outside waiting on the runway for the lift in the rain was not acceptable!

4.) The separate seating issue was not acceptable and broaches Ryanair's own policy for special assistance

5.) The lack of support, such as a helping hand to take my mother to her seat given all walking aids had been removed, was insensitive and unhelpful

The caused my mum undue stress, had a detrimental effect on her dignity and was very upsetting for us all

I am not hopeful about receiving a satisfactory reply.

I'd recommend using this company only in case of a very tight budget. Once the staff nearly denied the boarding because my carryon was "beyond the established size limits" as they said without even measuring it. Another unfortunate occurrence was on board when I was coming home from vacation with an emptied purse. I asked for a bottle of water or at least a glass, but they refused to accept coins, even though I didn't have any paper money. I had to bear a terrible thirst for the long 5 hours. I understand this is their policy, but there could always be an exception. It was an emergency for me. They would let a passenger die but would not break their rules. Anyways, I put 3 stars for I suppose it's a matter of a human factor. My other flights with RyanAir were not that painful.

I had the plane tickets bought for my whole family with Ryanair but the day of our departure to Italy Ryanair's staff denied the boarding the plane for a supposed lack of visa to visit Italy. These people are totally uninformed and acted arbitrarily, taking the rights of an embassy or consulate, demanding documents that are not necessary. I had to buy the plane tickets again for my whole family and fly with another airline, untill today i didn't not received any response from them. The entire Latino community is threatened by this airline that acts arbitrarily against its passengers and their families. I will do everything necessary to enforce my rights.

This company does not do a good job of getting customers through their checking. They have too many flights at the same time and are unable to support the customer needs. They make people late for flights and then charge high fees for rebooking. Clearly this is part of their strategy to get more money from the customer. Never again.

This airliner has taken the cost saving concept beyond the realms of practicality. Forget about the cheap bottle of water that they deny you on board but, do their employees have to be so rude and unattentive? If you happen to be at Edinburgh airport and have verbal exchange with one of the don't expect to understand a word of what they say. I suppose if you're a cheap airliner you can't invest on better quality people

Tickets are sold for 29€ and today when I checked in for a flight I had to pay another 55€ for check-in for each person!
I bought luggage separately and together a ticket to me and my son (2 tickets) cost a total of 115.40 €
And today I at the flight check-in desk they told that I have to pay another 110€
110€!

Can you imagine!?!

Not 5€, not 10€, but 110€!
Ticket 115€ and registration 110€ total 225€
Swindle, just unforgivable.

обманщики и воры

Продают билеты за 29€ и сегодня при регистрации на рейс мне пришлось заплатить ещё 55€ за регистрацию.
Я покупала отдельно багаж и два билета мне и сыну, стоили в сумме 115,40€
И сегодня мне сказали что я должена заплатить ещё 110€

110€!

Представляете!?!

Не 5€, не 10€, а 110€!
Билет 115€ и регистрация 110€ итого 225€
Надувательство, просто непростительное.

We are deeply distressed that an institutional company like ryanair is delaying more than 3 hours and even in this case we have not received any response for 8 hours and our problem has not been resolved. We are hesitant to choose this company. Besides the reservation fee and all the costs of our canceled tour, we can not get back even the price of the plane ticket we bought from ryanair. During this process we have sent to ryanair a lot of emails and we have not received any response.

Ryanair canceled my flight the day before I was due to fly home for Christmas last year 23d December 2020.
I used the link they sent me to be refunded, but did not get a refund. I then Phoned them up and was promised a refund within 3 weeks which I did not get. I then Filled in the on line form for compensation which would not except the correct information.
Having done all of the above I wrote directly to them vie email and all I received was email from them informing me that they were busy at the moment.
Ryan air cost me more than £200.00 and I haven't received a penny in compensation.
Nearly a year has gone-buy now would you trust Ryanair with your hard-earned money?

I handed my hand luggage to an attendant at the foot of the plane steps.It had to go in the hold as the overhead storage was full inside. I watched it go straight to the hold
On retrieval I went home and yes..., it had been opened and £200 of property was missing
Ryan Air say sent me one letter, 4 lines saying nothing to do with them Manchester Airport are responsible
Manchester Airport said twice in lengthy letters they do not unload planes the carriers agents do.Its clear to me Ryan Air do.
The real concern is that if someone can steal in full view of their work mates and there are no spot searches what is to stop them putting something in your luggage. A bomb or if you are lucky drugs, so you only get arrested if caught at the other end, not blown up
Ryan Air arent cheap and Manchester Airport UK, is not safe
*******@hotmail.uk

On flighing with Ryanair from Bristol to Hungary I was told there was no room for my hand luggage so it would have to be put in cargo area. When I arrived at my hotel in Hungary unpacked my luggage to find £300 pound taken from my luggage. Complained to Ryanair but basically was told prove that's how much was in there. My mother also had same experience had to put hand luggage in cargo on flight from Spain and her phone was taken has anyone else had this happen to them. Ryanair must be made to take responsibility for people's property

Can not believe Ryanair, due to French strike went to east midland airport to check then they cancelled our flight told to go home and rebook.No help from Ryanair no flights available so next day rang to book new flight confirmed the flights no confirmation received, rang back to be told no flights available but you can still the return flight what's the use when you can't get us there stupid or what. No holiday what a let down

I had the worst experience with the staff of Ryan Air at this location. Employees were all congregated together and in lively conversation with each other totally oblivious to their customers and their needs. Nobody told us anything about where to tag our luggage which became a major issue. When we approached a Ryan Air employee (still engaged in conversation with four other employees) she tried to put the blame on us. Speaking in scotish language which we couldn't understand a word of and talking a mile a minute and totally out of control. She did not resolve the issue and never gave us the opportunity to even explain the circumstances. These people must learn some basic English if they're to communicate with their customers and learn some fundamental customer service skills.

I wanted to check in online a night before our flight, but my nationality was not listed in their websites. And when we wanted to check in in person they asked for a fee, and that still was not a problem! They asked for a credit card to check for late check-in fee! We asked them to pay by our debit card or by cash, but they did not accept it! So we missed our flight, and they made us pay a " No show fee" on the application so that they give us another flight in the evening. And the flight we got was about 30 Euro and the "NO show fee we paid was 100 Euro" never gonna fly with them. It's a cheap air line that gonna charge you for almost breathing in the Cabine!
And when I told them in Germany we can pay by debit card or cash, they said we are an Irish airline it has nothing to do with Germany, seriously?! Then why do you have your business here?
The other thing is when I mentioned my nationality was not listed on your website they did not accept that! And they inserted my nationality manually!