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RushMyPassport

Overview

RushMyPassport has a rating of 4.4 stars from 5,118 reviews, indicating that most customers are generally satisfied with their purchases. RushMyPassport ranks 1st among Passports sites.

service
70
value
72
shipping
66
returns
56
quality
63
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1 review
How would you rate RushMyPassport?
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Pennsylvania
1 review
0 helpful votes
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Unprofessional
November 9, 2019

Did not deliver per the order placed by us. Rude customer service. No status updates. One star for refunding money which is not what we wanted. DO NOT USE THIS SERVICE

Date of experience: November 8, 2019
New Jersey
2 reviews
0 helpful votes
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Express Service worth it
February 5, 2023

Had a great initial experience at the Manahawkin NJ Post office very experienced staff.
The balance of the process was on time and the website was informative.

Date of experience: February 5, 2023
Texas
1 review
1 helpful vote
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They lost my application and passport
February 6, 2023

I paid for 5 week expedited passport renewal. Passport package left LA on January 11th and arrived in West Palm Beach on January 13th. Then no further updates. Friday February 3rd I got a call from the New Orleans passport agency that they had my check but no application, no expired passport or photo. Only the check. Mind you the check had been inside my passport. I called RushMyPassport on Friday the guy told me to cancel my check then said he couldn't hear me and hung up. I called today waited on hold for 45 minutes spoke to a woman who put me on hold to see what was going on 10 minutes later she gets back on the phone and I hear her go " oh my volume isn't on" then nothing, I waited another ten minutes. The hold music was gone and she never came back. I called the New Orleans passport office and they advised I assume that the application and passport were stolen by RushMyPassport and fill out the necessary forms for a stolen passport. Here was my account number so you guys can look up how you let that happen. GW-C2680BA40. Also, the chat option doesn't work on your website.

Date of experience: February 6, 2023
Maureen f.
0 reviews
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Very fast and hassle free service
June 19, 2019

Very fast and hassle free service. Would definitely use your services again. Our passport agency office is located in our major city, three hours away so the time saved for my boss, a busy executive who would have had to take the whole day to deal with this, was well worth the fee.
Thank you for making the experience an easy one.

Date of experience: June 18, 2019
Karen L.
0 reviews
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My only concern is wondering what happened to the second copy of my daughter's application which had personal information on i.e. Her social security number. Other than that, the experience and overall satisfaction was fabulous. Would use you again in a heartbeat.

Date of experience: June 18, 2018
Mary C.
0 reviews
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Absolutely Amazing Service!
March 10, 2016

Absolutely Amazing Service! Answered all my questions in a very helpful and extremely friendly way! Loved how you send emails for updates as each step is completed! Life saver! Worth every penny! Thank you!

Date of experience: March 9, 2016
LEONARD L.
0 reviews
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It's better NOT to let your passport expire!
August 15, 2014

It's better NOT to let your passport expire! But...

In this day of scams and hacking, rushmypassport.com overcame my hesitations and concerns. I have no worries at all in recommending them for such a service.

Date of experience: August 15, 2014
Richardamp D.
0 reviews
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Our dog ate our daughter's passport less than 3 weeks before her trip. We panicked and your customer service reps talked us down from the ledge! They were kind, professional and extremely helpful. We would recommend this service anytime to anyone who should need it. Thank You

Date of experience: May 27, 2018
Excellent S.
0 reviews
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Needed a second US Passport
October 13, 2017

Needed a second US Passport. RushMyPassport took me through every step. Great instructions. Excellent review and communication before I submitted the application. Got may passport back in less than one week.

Date of experience: October 12, 2017
Matthew N.
0 reviews
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They work diligently to fulfill your order
July 20, 2016

They work diligently to fulfill your order. Upon contacting them with several questions the answers that were given were very simple and not confusing, as opposed to reading instructions on any government form.

Date of experience: July 20, 2016
Brandon E.
0 reviews
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Staff were very professional and the service was delivered exactly as advertised. I would highly recommend rushmypassport.com to anyone with a need for rapid U.S. passport renewal. Potential users should be aware, however, that this premium service comes at a premium price point.

Date of experience: July 17, 2016
J A.
0 reviews
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The service is fast, easy and simple
January 25, 2016

The service is fast, easy and simple. Bill Hess, one of your representatives, was very helpful and patient when my computer (or its operator) were having difficulties downloading. He was great to work with!

Date of experience: January 25, 2016
Sherry K.
0 reviews
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Exceptional service and quality people that professionally handle any questions
I had. Definitely a first class organization and well worth the money. My passport
Arrived several days sooner than expected.

Date of experience: March 28, 2014
bill h.
0 reviews
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All the people I had contact with either by e-mail or phone were friendly,polite,knowledgeable and supportive.it can be/was a very stressful time hoping you get your papers in time.you made it happen.thank you!

Date of experience: August 13, 2017
Bill R.
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Excellent customer service
July 11, 2017

Excellent customer service. Very knowledgeable and thorough throughout the whole process which greatly reduced my anxiety. I would highly recommend this service for anyone in need of getting a passport expedited.

Date of experience: July 11, 2017
DAVID V.
0 reviews
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Easy to navigate
January 21, 2017

Easy to navigate
One week faster than promised.
Painless. If you are in a rush,this is the way to go
Same price as others
No issues. Good communicators each step of the process which keeps you from getting anxious! Did mine and my wife's.

Date of experience: January 21, 2017
Mary F.
0 reviews
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It was outstanding experience from start to finish
September 13, 2016

It was outstanding experience from start to finish. I would call customer service with simple questions several times during the application process and they were always helpful and professional. Excellent!

Date of experience: September 13, 2016
Andrew M.
0 reviews
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Fantastically simple and painless process
June 28, 2016

Fantastically simple and painless process. Passport paperwork was a bit confusing in one or two places, but customer service agents were accessible, polite, and informative when contacted. No need to ever shop anywhere else for passport needs. Thank you.

Date of experience: June 28, 2016
Melissa B.
0 reviews
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Bill Hess helped us twice recently
December 5, 2015

Bill Hess helped us twice recently. Once on a very rush job for my husbands Canada trip and I just had him help me with an normal expedite service. Excellent service both times. Love the tracking. I will always use your services!

Date of experience: December 5, 2015
Esther K.
0 reviews
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Courteous service, incredibly thorough application process, fast turnaround. I could not have asked for better or quicker receipt of my passport. So glad I found this office, will definitely recommend to friends.
Thank you, Esther

Date of experience: December 20, 2014