Rural King

Wrong item sent by RK -- instead of the item ordered, received an obsolete substitute made in China. E-mailed customer service to request return ship label. No response. Told on chat that it will be 10 - 12 days from my initial e-mail to receive reply to my request for return label to correct RK error. RK denied that I sent e-mail even though I have copy. I ordered the item from another company and received correct item while still waiting for reply from RK customer service to fix the mess. Will give business to a reputable company next time.

Rural king asked me to give a review about product I bought online. I gave a bad review because multiple times they messed up my order and have horrible customer service. So they took my review down. So just know that when you go to their own review section. You can't believe it because they take down poor reviews about their horrible customer service!

I purchased a product online. It took a month to ship. When I finally was able to place eyes on it, the item was not at all as pictured. Missing pieces. I asked for a return and replacement. They refused and are making me pay for shipping. Still trying to get my refund. At one point they tried to take my name of an item I paid for to resell it. Yet they still want me to pay to ship it back?! Every time I called or went to store to try and fix it took 30 minutes to and hour to get any help, which was never much help, just another employee giving me the run around. Buyers beware, this company makes its own rules and admittedly follows its own laws. DON'T SHOP HERE!

Went to the store in Beckley, WV and poorest customer service ever. Did not apply agriculture tax exemption and then made us fill out new paper for the fourth time. Lazy cashiers. Laughing and talking with coworkers instead of doing their job. Hopefully I can find a better place to buy feed before I need it again. Would not really even give it a one star rating if it was possible to give less. Store is always nasty too!

Have on several occasions gone to by an item in their sales ad only to find out at the store they are ‘out of stock'. They do not give rain checks. They are worse than Best Buy who would only send 1 or 2 sale items to each store with the *, only while supplies last, hoping once in the store you would buy other stuff. I always just walk out the store pissed off that they have wasted my time. If they would have had the item I sought I would have purchased other stuff. Done with them!

I purchased a $500 gift card which I had emailed to the recipient. Imagine my surprise when the gift card was emailed to the recipient followed by four emails rescinding the gift. Attempts to try to straighten this out with the customer service representative via email were less than stellar. I am greatly disappointed. The explanation was their fraud policy. I still don't understand exactly what that means since I gave written permission to process the transaction. In the meantime, I am frustrated because what was meant to be a suprise to someone has turned into an embarrassing moment.

I purchased a ladder online from them but they shipped me a cat tree. I understand accidents happen, we are all human but I have attempted to contact them 4 different times through email and still no reply. It's been 2 weeks!
They aren't accepting calls because of the Covid 19, which I understand. But if they are shipping products out the door then they should staff the customer service with adequate people to handle things like this.
Seems to me they aren't worried about the customer, just taking your money!

I came in today to purchase my first firearm. I forgot my card so sent the money to my buddy who drove me there. I was unaware that that was illegal an honest mistake as this was my first time buying a firearm The man explained that to us very rudely. We were just standing there listening to him doing nothing wrong and he calls the manager for a "walk out" for us when We had done nothing but stand there. Very "professional" never shopping here or coming back. Thanks for wasting my time.

Bought an item online and they sent me the wrong item. Customer service said it was a mistake with skew numbers, so why send me something totally different and never notifying me of the error. Horrible customer service and horrible business practices. Would have given a 0 rating if available. I should have read the reviews before ever doing business with such a bad business.

The clothing manager is very rude to her employees. She uses really bad language even around customers. I watched her one day tell one employee to step it up and that employee was one of the best ones there. She is a bully and I along with others thinks that she should not be in a management position

I bought two shop lights at Rural King online and 1 was defective. I contacted Rural Kings return department about the bad light the day I received it. It has been 2 weeks and I have not received a return authorization. When I call about it all I get is a run around. RK says on their website that they have easy returns. This is not the case. They have the worst return department I have ever seen. Never had a problem with Walmart or Amazon. Rural King is a rip off and I will never buy from them again. A company that rips off working people of their money is not someone that deserves my business.

I have ordered a firearm on August 5th. There 7 to 10 day ship to store is a big joke. This is a firearm and I have no way to track my order. You would think a company selling firearms would have more control of their tracking system. I have a sign in and can't check because now their web site user not found. I will contact to sources to see if there have been other problems with them. { the BBB and Ohio Attorney Generals office} dealing with a firearm is serious business but not to Rural King.

Bad customer service at gun sales man didn't explain all the details of registration we went to help my husband that can not type he never said anything till we were informed later that it was void because we were there I truly understand there are rules to go by but shouldn't we have been informed before we were told it was against the law to help him? As they said you can go jail could have been so easy if you had a good customer service that explained it before this happened he was on his way lunch maybe he was hungry no personality what so ever