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Ross-Simons

Overview

Ross-Simons has a rating of 4.7 stars from 11,587 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.

service
1,201
value
50
shipping
48
returns
25
quality
9,961
This company responds to reviews on average within 3 days

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56,128 reviews
+39
How would you rate Ross-Simons?
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Wisconsin
1 review
0 helpful votes
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For our daughter's Wedding Dress
January 4, 2025

Online experience was easy to view options and order. Reasonable cost. Looks beautiful. Delivery notices helpful. Would have preferred an USPS option sending it insured instead of FedEx with signature required. But it all worked out fine.

Date of experience: January 4, 2025
Arizona
1 review
1 helpful vote
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Paper clip bracelet
January 19, 2025

I really like this paper clip style bracelet, which has a good size link. I anticipated that instead of just three links having diamonds there would have been more, as they are hardly noticeable. I do like how this paper clip style compliments my diamond bracelet when worn together.

Date of experience: January 9, 2025
New York
1 review
1 helpful vote
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I've been purchasing items from RS for many years, for personal use as well as many, many gifts. I've always been pleased with the style, price and quality and the gift recipients always look forward to seeing what I chose for them!

Date of experience: January 26, 2025

I've been shopping at Ross-Simon for many, many years. I once bought my future daughter-in-law a beautiful necklace to wear on her wedding day. I bought it early & the return period was up before she received it. When she went to try it on, the clasp was defective. I contacted customer service to ask the repair price. They immediately arranged the return & sent a replacement, even though it was past the return period! She was able to wear the necklace on her wedding day. I can trust them & count on them!

Date of experience: December 1, 2024
California
1 review
0 helpful votes
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Mixed Feelings
March 17, 2025

I had high hopes for this ring and for Ross Simons after researching customer satisfaction. For the price the ring is ok, assuming the gold is true and doesn't tarnish. The color and shine are nice. However, what I'm not satisfied with is the craftsmanship for the price. Some of the spaces inside the links are not evenly "punched" for lack of a better word - they are smaller holes than they should be, and some of the finish appears rough, where it should have been the open link. ALSO, the inside of the ring is rough! The underside links aren't smooth on the edges and give a rough feeling to the ring which I haven't experienced before. So this overall makes the ring feel overpriced for the craftsmanship.

Date of experience: March 6, 2025
Barbara J. Ross-Simons Rep
2 months ago

We regret that you are not pleased with the craftsmanship of the ring. Providing quality pieces at the best value is important to us, and we take all feedback seriously. We have reported your concerns to our team, and they will inspect our inventory. Of course, if you are not 100% satisfied, you may return or exchange any piece within 30-days of purchase.

Nevada
1 review
0 helpful votes
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Pretty Sapphire Ring!
January 21, 2025

Sterling silver blue sapphire and diamond ring is very pretty! The price was $89.00 and is well worth purchasing this ring...much prettier in person too! Glad I did!
Thank you, Ross-Simons...the ring is a little gift from you!

Date of experience: January 10, 2025
Florida
1 review
2 helpful votes
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Return experience makes it not worth it
February 26, 2025

I purchased an item for my wife and Valentine's Day.

It wasn't to her liking so I needed to return it.

The whole return process was difficult and antiquated.

It cost too much, difficult to write everything that was required in the shipping label to return. It was much too small.

I honestly believe they make it difficult so that they will have your returns…

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 16, 2025
Barbara J. Ross-Simons Rep
2 months ago

We regret that the necklace and pendant were not as expected. We always want our customers to be 100% satisfied and offer online return processing, where you can print a label for easy return shipping. Customer experience is important to us, and we don't want anyone to keep anything they aren't in love with. We appreciate your feedback and will certainly forward your concerns to the appropriate team. Private message sent.

Wisconsin
1 review
0 helpful votes
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Just okay
April 1, 2025

The necklace I received does not feel worth the price, it feels/looks kinda cheap. Unfortunately quality isn't what it use to be. The ring is great and is completely worth what I paid. Shipping was good, no issues with that.
Not sure if I'll be buying jewelry again from RS.

Date of experience: March 22, 2025
Maryland
2 reviews
0 helpful votes
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2 out of 3 ain't bad
May 2, 2025

Ordered 3 items and love 2 of them! I do have to exchange the ring for a larger if possible. But the honeycomb bee ring is bee-utiful and I just love it! I also ordered the FWP w/ Roman coin replica charm necklace but I was not impressed with coin charm, so I am returning this item.

Date of experience: April 22, 2025
Pennsylvania
1 review
0 helpful votes
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Perfect Fit
March 29, 2025

I was a little skeptical when I ordered this because one of the reviews that that the pearl was comically large. But it looks quite dainty in real life, at least on my fingers. The overall look and feel is minimalist and classy

Date of experience: March 19, 2025
Tennessee
1 review
1 helpful vote
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OK - not great
March 6, 2025

I ordered three items. One item was on sale and came in fine. I ordered a bracelet that dropped in price by $9 the day after I ordered. I also ordered a necklace in a size 16 inches and clearly it is too small so I need to return for an 18 inch. I bought on sale and I suspect I will have to pay even more now for the 18 inch - as no longer on sale. It is a Bat Mitzvah gift as well.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 24, 2025
Barbara J. Ross-Simons Rep
2 months ago

We will always honor a lower price on a piece that was purchased from us within 30 days of your order. We suggest calling us directly to make the return or exchange. At that time, you may inquire about the price difference and we will be happy to investigate. We can be reached at (800)835-0919, 7 days/week. Private message sent.

Florida
1 review
1 helpful vote
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Multi Gemstone Stud Earrings
March 31, 2025

I love the multi-set of 5 pairs of gemstone studs! They are the perfect size - alone or in the earring jackets.

The 12 ct. Tw. Set of 3 pairs of studs (ruby, sapphire, and emerald) turned out to be too big. The post being set on the edge, instead of the middle, made them hang too low, with less support. Also, the sapphires were really dark, looking almost black. Finally, while the top surfaces were smooth, the edges all around were very rough. Didn't seem to be well-cut all around, nor well polished. But, for the price, I guess that's what you get.

Date of experience: March 21, 2025
Wisconsin
1 review
0 helpful votes
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Beautiful locket
February 27, 2025

I was very pleased with my experience with this online jewelry company. They describe the products very well and the online pictures offer clarity on choices. I wanted something special for my twin sister's 80th birthday and I was not disappointed. I had special photos I wanted to insert in the locket and the process was easy. I had the back of the locket engraved and was able to choose the style I wanted. Also the chain that came with the locket was very nice. I would not hesitate to order from Ross Simons again

Date of experience: February 17, 2025
Florida
1 review
0 helpful votes
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Ross Simons is a well run and efficient business delivering quality jewelry and other products. Not inexpensive though not most expensive in the jewelry competitive field. I have purchased many gifts
For my wife and daughter and never been disappointed.

Date of experience: March 24, 2025
Illinois
1 review
1 helpful vote
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Quality Jewelry at good prices.
February 13, 2025

Very easy to find what I was looking for and since I have an account, all the necessary information to make the purchase was autofilled. Site is very user-friendly.

Date of experience: February 16, 2025
Georgia
1 review
0 helpful votes
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I ordered 4 rings, one was a complete dud.
April 10, 2025

I ordered 4 rings. 3 were very nice, one was a dud.
The three stone emerald, the Ruby with topaz and the topaz/sapphire were all as described. The London blue topaz solitaire was not great. The blue color saturation was in a circle around the outside of the stone and the center was clear with a hint of brown.
I am working on returning it- but I am having a terrible time getting a return confirmation number.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 31, 2025
Barbara J. Ross-Simons Rep
1 month ago

In order to receive a return reference, please search Order Lookup on our website. In the section marked Check Orders and Returns, enter your order number and zip code. This will bring you to your order where you may start your return. Private message sent.

Indiana
1 review
1 helpful vote
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Beautiful ring!
January 22, 2025

My ring is even prettier than pictured. And the storage bag that comes with it is wonderful since this is not an everyday ring for me.
Only downfall is the lack of 1/2 sizes. I really need 1/2 size smaller.

Date of experience: January 12, 2025
Mississippi
1 review
0 helpful votes
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Earrings
February 24, 2025

I wore a pair of gold ball 12mm for 25 years. I lost one and never could find one that size until now. Thank you I love them. Will be ordering a 2nd pair soon.

Date of experience: February 24, 2025
Indiana
2 reviews
1 helpful vote
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I really enjoy shopping at Ross-Simons because of the quality of the jewelry.
The prices fit my budget, and the payment options are very helpful.
Customer service is always very helpful and polite on the phone.
I would highly recommend Ross-Simons.

Date of experience: April 9, 2025

It was an easy transaction
April 9, 2025
Previous review

It was an easy transaction. Clear instructions and easy to understand. Thank you Ross-Simons!

Date of experience: March 30, 2025
Michigan
2 reviews
0 helpful votes
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Exactly what I needed
February 25, 2025

I wanted this in 14kt gold, not silver or gold over silver, and this fit the bill perfectly. Came in a timely manner in a pretty box. I wish it would've been offered with a chain, in optional lengths would've been nice.

Date of experience: February 15, 2025
Texas
1 review
0 helpful votes
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Beautiful Gift
March 31, 2025

I bought this bracelet as a wedding gift for my daughter. She has a blue topaz ring that I gave her for her 30th birthday that she plans to wear on her wedding day and this bracelet will be a beautiful accompaniment.

Date of experience: March 20, 2025