business logo of Ross-Simons

Ross-SimonsReviews 13,399

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
How would you rate Ross-Simons?
grey star
grey star
grey star
grey star
grey star

Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,394
shipping
50
quality
11,859
This company responds to reviews on average within 2 days

Instant Feedback

62,175 reviews

We monitor reviews for authenticity

Minnesota
1 review
0 helpful votes
Follow Janet Z.
Unfollow Janet Z.
Send Message
Share Review
Report Review

Great selections
May 20, 2022

Nice products and good prices. Love looking at the website

Date of experience: May 20, 2022
Florida
1 review
0 helpful votes
Follow Irmgard O.
Unfollow Irmgard O.
Send Message
Share Review
Report Review

Beautiful Vase from Italy
May 20, 2022

Great choices of products. This tall, unusual vase from the glass blowers
of Italy has cobalt blue markings. It will be perfect for tall flowers like gladioli.
The packaging was impressive, done with utmost care. The vase arrived much sooner than expected.

Date of experience: May 20, 2022
North Carolina
1 review
0 helpful votes
Follow Kay A.
Unfollow Kay A.
Send Message
Share Review
Report Review

Seaside jewelry is complete
May 20, 2022

Great piece of jewelry to make my seaside 3 layered effect.

Date of experience: May 19, 2022
Virginia
1 review
0 helpful votes
Follow Linda C.
Unfollow Linda C.
Send Message
Share Review
Report Review

Great customer service
May 20, 2022

The ring I received had a stone missing and is being returned. Customer service was very easy to work.

Date of experience: May 19, 2022
Indiana
1 review
0 helpful votes
Follow Mya S.
Unfollow Mya S.
Send Message
Share Review
Report Review

Love my new jewelry!
May 20, 2022

Very satisfied with the products. They are high quality, arrive quickly and I have not had to return anything.

Date of experience: May 19, 2022
Colorado
1 review
0 helpful votes
Follow Nicole R.
Unfollow Nicole R.
Send Message
Share Review
Report Review

Bracelet
May 20, 2022

I purchased a bracelet from your company. I received it and it is beautiful. I just hope that it lasts. It's looks a lot thicker in pictures. Upon arrival it's thin and delicate. I did go ahead and purchase the two-year extended warranty. The bracelet is beautiful.

Date of experience: May 19, 2022
New Jersey
2 reviews
0 helpful votes
Follow Anita L.
Unfollow Anita L.
Send Message
Share Review
Report Review

Jewelry Jewelry Everywhere!
May 19, 2022

My experience was positive. Ur prices are fair and choices limitless! The package arrived as if it had been handed to me in a store! Thx a bunch!

Date of experience: May 19, 2022
Arkansas
1 review
0 helpful votes
Follow Laura O.
Unfollow Laura O.
Send Message
Share Review
Report Review

Gift for daughter
May 19, 2022

I ordered these for my daughter and she said she loved them.

Date of experience: May 19, 2022
Maryland
1 review
0 helpful votes
Follow Mario S.
Unfollow Mario S.
Send Message
Share Review
Report Review

Ok stone is quite cloudy
May 19, 2022

Average product emerald stone is too mate and with little shine or clarity

Date of experience: May 19, 2022
Utah
1 review
0 helpful votes
Follow Janet C.
Unfollow Janet C.
Send Message
Share Review
Report Review

Satisfied
May 19, 2022

Fast and efficient. A lot to choose from. Good prices

Date of experience: May 19, 2022
Connecticut
1 review
0 helpful votes
Follow Deborah M.
Unfollow Deborah M.
Send Message
Share Review
Report Review

Beautiful rings!
May 19, 2022

I have been looking for anniversary rings to pair with my wedding band for a long time. I found exactly what I wanted, at a price I was willing to pay. These rings are beautiful. So much sparkle... So many compliments. Delivery was a week after I placed my order. I love these rings!

Date of experience: May 19, 2022
New Jersey
1 review
0 helpful votes
Follow Jane K.
Unfollow Jane K.
Send Message
Share Review
Report Review

Easy! No problems like some other websites. You have an easy ordering process. Thank you!

Date of experience: May 19, 2022
Virginia
1 review
0 helpful votes
Follow Connie O.
Unfollow Connie O.
Send Message
Share Review
Report Review

Found exactly what i was looking for right away. I wish the earrings were a little bigger.

Date of experience: May 19, 2022
Virginia
1 review
0 helpful votes
Follow Hannah B.
Unfollow Hannah B.
Send Message
Share Review
Report Review

Love my ring!
May 19, 2022

My husband bought my engagement ring from Ross Simons and so we have loved your jewelry ever since. I wanted to get another "everyday" ring to wear with my wedding band and I love the one I chose from R-S; it is simple, elegant and was a great price.

Date of experience: May 19, 2022
California
1 review
0 helpful votes
Follow V C.
Unfollow V C.
Send Message
Share Review
Report Review

A lil sad
June 18, 2022

I am missing a stone It's tiny but I saw it is not there. Also the color is not as bright as the It's but it is still very pretty

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 19, 2022
Barbara J. — Ross-Simons Rep
over a year old

This is not the experience we want for our customers and certainly not normal. We have requested our inventory be inspected to ensure this is not an issue going forward. We have reached out to help with an exchange or refund.

North Carolina
1 review
0 helpful votes
Follow Diane A.
Unfollow Diane A.
Send Message
Share Review
Report Review

Jewelry
May 19, 2022

I enjoy the items I ordered and those I gave as gifts were also enjoyed. The pieces look as identified in the catalog and online.

Date of experience: May 19, 2022
New Jersey
1 review
0 helpful votes
Follow Joseph Q.
Unfollow Joseph Q.
Send Message
Share Review
Report Review

Easy. Comfortable and Quick
May 19, 2022

Easy. Comfortable and Quick.My lady friend loves the necklace

Date of experience: May 19, 2022
Florida
1 review
0 helpful votes
Follow lois I.
Unfollow lois I.
Send Message
Share Review
Report Review

So happy
May 19, 2022

Great shopping experience lovely items. Came really quick too

Date of experience: May 19, 2022
New Jersey
1 review
0 helpful votes
Follow Laura C.
Unfollow Laura C.
Send Message
Share Review
Report Review

Great, quick, easy..
May 19, 2022

Great, quick, easy. Loads of options! Wish your bracelets came in smaller size though spend a fortune having them shortened for my tiny wrists..

Date of experience: May 19, 2022
California
1 review
0 helpful votes
Follow CANDICE Y.
Unfollow CANDICE Y.
Send Message
Share Review
Report Review

Best Value!
May 19, 2022

Great selection-something for everyone-good quality-great service-thank you!

Date of experience: May 19, 2022