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Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
Ross-Simons Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
This summary is generated by AI, based on text from customer reviews
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Just got home from vacation and opened my package. Very disappointed in the size as I feel it was misrepresented in the photos.
Will call customer service about return instructions as I do not feel the piece is worthy of the price.
It is easy, efficient, can find items easily, can shop nicely as well.
Overall positive. Fast shipping. Easy to navigate website.
I love RS but come on... 100.00 for 2 earring backs.
I cannot wear gold plated over silver. Not enough collection in earrings that are 14K
First time experience with Ross-Simon, definitely would order from them again.
R-S jewelry is always exactly as described, the prices are great and the ordering process is smooth.
The bracelet was not the color of the ad. I don't know if was just a product variability in color or just a misinforming photo.
Nice shopping experience! Price I thought was very reasonable compared to other sources
We purchased this bracelet for our grandaughter's birthday. The second day she wore it, it broke. We have purchased jewelry from Ross Simons in the past with no issues, so we had the bracelet sent directly to her exoecting the usual quality from Ross Simon. Very disappointed.
Awesome and easy! Super good thank god it was. My wife will love it.
Easy to navigate site, check out quick and simple.
Pleasant, quick and easy. Nice selection of earrings.
The products here are lovely, but I ordered one bracelet that arrived defective. I re-ordered another bracelet and they sent the wrong one. Very frustrating.
We regret the issues and have inspected inventory to ensure this will not be an issue going forward.
Pretty ring, nice finish. The amber is a good piece that matches well with my existing amber pieces.
I wore my necklace as soon as it arrived and was pleased with the compliments I received for it. The 17-inch length gold chain and multi-color flowers were perfect to nicely show it.
I saw what I liked in the catalog and then found it easily online and it took no time at all to receive my order
Very satisfied with the ease of ordering online. Quality is awesome.
The sapphire bracelet that I ordered was supposed to be 7 inches long but was actually longer. Therefore, it came down off my hand. I would have kept it if wasn't too long. Now I have to pay to have it shipped back. Disappointed about having to pay for shipping.
We are sorry to learn there was an issue with the piece you received. We do offer free returns to our VIP members as well as return labels for just $4.95. To join our VIP program please sign up online or by reaching out to customer service at 1-800-835-0919.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We regret to learn there were issues with the jewelry you have received. As a trusted business for over 70 years we always want our customers to know what they are buying and can trust they will get what they order. We stand behind our jewelry and will work with you towards a resolution. We do offer a 30-day return policy for exchange or a full refund. Please contact us at 1-800-835-0919 and our agent will assist you.