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Ross-SimonsReviews 13,335

4.7

From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,388
shipping
50
quality
11,795
This company responds to reviews on average within 2 days

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61,945 reviews
Texas
1 review
0 helpful votes
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Earrings are beautiful
August 2, 2022

Very easy to order and my package arrived pretty quickly. Love my birthday present to myself!

Date of experience: August 1, 2022
Michigan
1 review
0 helpful votes
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I found the perfect emerald earrings for a great price…very happy.

Date of experience: August 1, 2022

Easy online shopping
July 30, 2022
Previous review

Easy online shopping

Date of experience: July 30, 2022
Utah
1 review
2 helpful votes
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Updating my accessories
September 1, 2022

Clasps on the several pieces ordered are so small they are difficult to put on and off. Now I will have to have the clasps replaced at a jewelers. Not convenient.

Date of experience: August 1, 2022
Arizona
1 review
0 helpful votes
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Pretty but tiny
August 1, 2022

The earrings were very pretty, but the picture on the web was gave no indication they were too small to fit a normal ear. I had to return them.

Date of experience: August 1, 2022
Florida
1 review
0 helpful votes
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Happy Customer
August 1, 2022

I have bought several items for a very special someone, and they have all been beautiful and very well received!

Date of experience: August 1, 2022
Virginia
1 review
0 helpful votes
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Lovely
August 1, 2022

Easy to order and so far everything I've order is beautiful!

Date of experience: August 1, 2022
North Dakota
1 review
0 helpful votes
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Very nice
August 1, 2022

Good selection, but i don't like these customer surveys after a purchase, not needed

Date of experience: August 1, 2022
Florida
1 review
0 helpful votes
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Quality pieces
August 1, 2022

I ordered earrings and a ring. Bother we're just as pretty as the online pics.

Date of experience: August 1, 2022
Texas
1 review
0 helpful votes
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Generally very good
August 1, 2022

Fine, except for pop-up messages which are a trifle difficult to get rid of. I know what I want and how much I can spend; I don't need an invitation to buy more.

Date of experience: August 1, 2022
New York
1 review
0 helpful votes
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Item less impressive in person
August 1, 2022

Bracelet looked beautiful in catalog, but the diamonds are hardly visible in person.

Date of experience: August 1, 2022
Illinois
1 review
0 helpful votes
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Size
August 1, 2022

It's too small. My Mom should've ordered a 9. She bought it for me. I saw hers and wanted one but it's too tight.

Date of experience: August 1, 2022
Alabama
1 review
0 helpful votes
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Returned item
August 1, 2022

Received item on time. Ordered Gold Ball Earrings that I thought would be large. I received a return number and sent them back. Girl on the phone was very helpful but they didn't have larger ones that I need.

Date of experience: August 1, 2022
Florida
1 review
0 helpful votes
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Great
August 1, 2022

Experience was great! Been using Ross-Simons for over fifty years! Bought my engagement and wedding rings there.

Date of experience: August 1, 2022
Idaho
1 review
0 helpful votes
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Nice ring
August 1, 2022

Good selections of rings. I was happy with my choice.

Date of experience: August 1, 2022
Texas
1 review
0 helpful votes
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Dainties than expected
August 1, 2022

The experience was fine. The chain is just not substantial enough.

Date of experience: August 1, 2022
Connecticut
1 review
0 helpful votes
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Shopping on the site was very good experience and site navigation was user friendly, the shipping was prompt and the item arrived quickly, the item was NOT broken or damaged, but it appears that it had been polished just before shipping or at some point in its creation, and the polishing process removed 85% of the antiquing (black outlining) on the piece, so it did not appear like the pictured item, not at all, the antiquing had gaps all over the wings and almost none everywhere else, and where it did, it was like small dots, the item was fairly inexpensive and I am fortunate enough to have friends who work in Jewlery who will repair the item for me at the cost of 1 rack of smoked BBQ ribs, lol, but in fairness, I did not contact Ross-Simons, but I did expect better from a place who has been in business since 1952.

Date of experience: August 1, 2022
California
1 review
0 helpful votes
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Very Satisfied
August 1, 2022

The necklace is beautiful and I'm very pleased by the product and the experience.

Date of experience: July 31, 2022
Florida
1 review
0 helpful votes
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Happy
August 1, 2022

Very happy with my purchase. Good quality and very pretty locket for my granddaughter.

Date of experience: July 31, 2022
Colorado
1 review
0 helpful votes
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This was my first order with Ross-Simons. Quick ordering and delivery. They are awesome.

Date of experience: July 31, 2022
Oklahoma
1 review
0 helpful votes
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Exactly As Described
August 1, 2022

I received my item earlier than expected. Item was exactly as described online shopping. Appreciate the tips on caring for your jewelry.

Date of experience: July 31, 2022