On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
Ross-Simons Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Could not have been easier. Had catalog. Enter item number and completed order.
It was easy to find what I wanted just using the search bar.
Everything went well order was correct and on time
It was an excellent experience, all things considered.
Lots of different items at all price ranges! Everything is high quality.
The ordering process went very well and my item was delivered within days of my order.
Easy to navigate website and plenty of choices to be made. Items I ordered looked just like the ones on the website and the stones weren't darker or oblique like some online web sites I've ordered from in the past. Very pleased with my gift purchases and I hope they like their xmas presents.
Everything was great. The only snag was the rough edge on a ring received.
Very fast and easy to place my order and delivery time was very reasonable
The website is easy to use and makes shopping a pleasure. The pearls are really lovely but I ordered the wrong length! I am sure there will be no problem exchanging them as I have done it before with Ross-Simon with no trouble.
The silver necklace I ordered was as described with a beautiful and intricate byzantine design. A very elegant piece of jewelry. I am very satisfied.
Your company does a great job, from my selection to receipt.
Your company does a great job, from my selection to receipt.
They don't match the picture. In the picture the stones are set in thin posts. The actual earrings were mostly gold with little dots of emerald in the center.
Beautiful bracelets. Arrived the next day. My daughter loved her gift!
While shopping, my basket would 'lose/delete' my shopping cart. Three times! I finally separated my purchases and placed multiple orders.
Easy to order, but the constant delays in shipping was horrible. Will definitely shop local next time.
Shipping was quoted at 5 business days and delivered in 6. Shippers nationwide reported some delays given the high volume of packages from Black Friday and Cyber Monday.
The earrings are very pretty and a good weight. I am disappointed in the size. They are a little smaller than I expected.
Great product that really completes a look, got lots of compliments on this necklace!
Fast shipping, and high quality product. However, the color isn't the same as in the picture. It's darker in real life which was a bummer.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We only want you to keep the jewelry you love. Set up the return online or call (800) 835-0919. The photos online are taken of our inventory so we are interested in having any issues corrected.