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Ross-SimonsReviews 13,357

4.7

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,391
shipping
50
quality
11,817
This company responds to reviews on average within 2 days

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62,024 reviews

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New York
1 review
0 helpful votes
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You won't be dissappointed
July 23, 2025

Everything I've purchased I've loved from earrings, bracelets, necklaces and ankle bracelets. Worth every penny.

Date of experience: July 12, 2025
New York
1 review
0 helpful votes
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Always excellent merch and service. Highly recommend, wife loves the stuff have to buy some men's stuff

Date of experience: July 12, 2025

Exactly as advertised, nice ring
June 18, 2025
Previous review

Unfortunately have to return for next larger size. Processing return

Date of experience: June 7, 2025
Georgia
1 review
0 helpful votes
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Very pleased with my purchases
July 23, 2025
Updated review

It was a timely delivery and it was safely packed for safe delivery, Love the boxes

Date of experience: July 12, 2025

Accessibility
July 13, 2025
Previous review

Accessibility

Date of experience: July 2, 2025
Michigan
1 review
0 helpful votes
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Not ordering again from company
July 23, 2025

Sent back and have nothing else to say. This is really ridiculous

Date of experience: July 12, 2025
Barbara J. Ross-Simons Rep
1 month ago

We regret that you were not pleased with your recent purchase. Without knowing the specific details, we are unable to assist. We see we have received the piece back and have issued a refund.

Mississippi
1 review
0 helpful votes
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Would order again.
July 23, 2025
Updated review

Very pleased with all my orders. Would order my jewelry from Ross Simon for all my jewelry.

Date of experience: July 12, 2025

Love Ross-Simon Jewelry!
November 17, 2024
Previous review

Love Ross-Simon Jewelry!

Date of experience: November 7, 2024
Virginia
1 review
0 helpful votes
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Thank you for sending me a genuine earring! I know it's real because my ears were not irritated and itchy. I'm allergic to other metal. Thanks again!

Date of experience: July 12, 2025
New York
1 review
0 helpful votes
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Earings
July 22, 2025

Ordering was easy, item was shipped quickly and good communication updates. Very satisfied

Date of experience: July 12, 2025
Ohio
1 review
0 helpful votes
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Happy with it
July 22, 2025

Received my bracelet promptly and worn it every day since I received it. My birth stone and lovely pink topaz

Date of experience: July 12, 2025
Washington
1 review
0 helpful votes
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Easy to Shop
July 22, 2025

I had no trouble ordering, and the order came promptly. I am having a little trouble putting them on because the stems are a little large for the clasp that holds them in place.

Date of experience: July 12, 2025
Rhode Island
1 review
0 helpful votes
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It's a birthday present
July 22, 2025
Updated review

The earrings and bracelet arrived in beautiful bags and boxes. They look wonderful but they are a gift for my daughters birthday next weekend. Fingers crossed she likes them.

Date of experience: July 12, 2025

You had exactly what I was looking for
July 12, 2025
Previous review

You had exactly what I was looking for.

Date of experience: July 2, 2025
Wisconsin
1 review
0 helpful votes
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You get what you pay for...
July 22, 2025
Updated review

I ordered small hoop earrings. One of the two was slightly damaged. Stones were kind of disappointing, dull.

Date of experience: July 12, 2025
Barbara J. Ross-Simons Rep
1 month ago

We regret the issue with the earrings. This isn't typical nor the experience we want for you as our customer. Ross-Simons stands by the quality of all of our pieces, and we offer 30-day returns if you are not 100% satisfied.


Would have liked to apply featured discount (first...
July 12, 2025
Previous review

Would have liked to apply featured discount (first time buy). Misleading

Date of experience: July 2, 2025
North Carolina
2 reviews
0 helpful votes
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Great Signet
July 22, 2025

Description of ring was good & pictures were just as I received, Shipping was FAST. Always wanted a signet. VERY HAPPY w/this one!

Date of experience: July 12, 2025
Texas
1 review
0 helpful votes
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Unopened
July 22, 2025

Bought as a gift for August birthday so not opened yet since I also ordered gift wrapping

Date of experience: July 12, 2025
California
1 review
0 helpful votes
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Easy shopping
July 22, 2025

Website was easy to navigate and made the shopping experience pleasant

Date of experience: July 12, 2025
North Carolina
1 review
1 helpful vote
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Beautiful Pearl Necklace
July 22, 2025
Updated review

Great experience ordering online pearl necklace for my granddaughter who recently turned 16 years old. She loves her 14 carat gold necklace with cultured pearl.

Date of experience: July 12, 2025

Easy to order online and great product in jewelry
July 11, 2025
Previous review

Easy to order online and great product in jewelry.

Date of experience: July 1, 2025
New York
1 review
0 helpful votes
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Cheap
July 22, 2025

Items purchased looked cheap so all but one were sent back. I have nothing further to add, even though I am required to have 50 characters. Which is ridiculous. Now you want to control the review too.

Date of experience: July 12, 2025
Barbara J. Ross-Simons Rep
1 month ago

We always hope that you love the item you receive, but we know things can look and feel different in person, so we offer 30-day returns to make shopping from home easier.

Maryland
1 review
0 helpful votes
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Beautiful necklace.
July 22, 2025
Updated review

I love your products, but with this necklace, I thought it was smooth silver beads. I still wear it, but I looked at it wrong.

Date of experience: July 12, 2025

You have beautiful jewelry, and you make it toooo easy...
July 11, 2025
Previous review

You have beautiful jewelry, and you make it toooo easy to shop! TY!

Date of experience: July 1, 2025
California
1 review
0 helpful votes
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Beautiful pieces
July 22, 2025

I love the quality of the jewelry I purchased. I bought 18k over sterling bracelets and earrings and the quality is amazing.

Date of experience: July 12, 2025
Tennessee
1 review
0 helpful votes
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Happy
July 22, 2025

Very good…………………………………………………………………………………….:…………:….

Date of experience: July 12, 2025
New York
1 review
0 helpful votes
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Great jewelry
July 22, 2025

Love the jewelry sold here and sale went very smooth.Will give as a gift.

Date of experience: July 12, 2025