This site allows users to use a default profile "Hi my name is zxyz. I have a budget of $abc dollars per week. Other sites I use give me much more information. I don't want to contact people who are in no way suitable for our home. I contacted easyroomate and they were hostile. They say "We can't make people write detail". While I understand this, flatmates.com clients give much more detail and this encourages me to contact more people. Obviously, flatmates.com have a way of encouraging prospective tenants to share more information. I also note my "matches" are looking for accommodation in Sydney or Melbourne. The home is in Brisbane. I don't think these matches really work given the geography of Australia.
I believe this is a scam website. The website does not work well. It keeps frozen and not easy to swip pictures. Most likely, the site is maintained by an unskillful programmer. All profiles look suspicious. Its set up to scam landlords who are hoping to find the right tenants.
I was displeased when I dealt with scammers on a site that was supposed to be for pay. If I'm going to pay money, I want to know that I am receiving some sort of service beyond what Criagslist offers.
I decided to continue watching the site to see if the listed rooms change, or if any new ones are posted. They are not. It is the same rooms over and over again.
Do not pay for this service.
Roomgo is the least efficient accommodation service in the market. Their website is stuffed with pseudo flatmates who will never contact you because, contrary to the false information supplied below, flatmate ads are only checked when they are about to expire fortnightly. The website is so poorly designed that couples and even whole families are listed for SINGLE ROOMS & contrary to NZ law, neither same-sex nor disabled flatmates are identified. This is because the so-called 'matching' is done by price alone. Basically the site is a scam and you may consider contacting your ISP to get it blocked. But they charge a lot & their system involves a 'ratchet' feature where prices must constantly increase. They don't care, for they are only interested in $$$, not service. They offer nothing useful to potential flatmates & the lazy IT blokes who set it up will not modify the ridiculously complex website despite numerous complaints. Their management are only interested in tax-free $$ and their operations in NZ are basically illegal, with no compensation available to frustrated flatmates, as is required by law. They do not offer FULL BOARD where that is clearly expected. They are inflexible, inefficient and unreliable, with flatmate emails taking up to 21 hours to reach you. Avoid their false advertising!
Thank you for your feedback and apologies for any inconvenience or dissatisfaction that might have been caused when using our website!
Firstly, may I clarify that we are a genuine classified site and the users on our website are not bogus or fake, but real users just like you looking for a room/roommate. We’ve been operating in the flat-sharing service for over 16 years internationally and that alone speaks volumes towards our success in this business.
Also please note that we do have a Moderation Team in place that work around the clock checking and reviewing the new and existing ads on our website to ensure a safe environment for our users. In addition, ads that are completely inactive within a specific time frame are automatically de-activated by the system. Also, whenever a potential match sends you a message this is delivered instantaneously and a notification is also sent directly by email.
Furthermore, our system does not only match you to potential profiles based only on price, but also the location, preferred gender & age and also occupation status. Whilst we do understand your point of view as a customer please bear in mind that Roomgo is merely an online platform.
Even if our filters were up to your standards, nothing will ever replace a good old fashion conversation to determine who is the best person to live with. We regret that in this instance the service delivered by Roomgo did not meet your expectations, and hope that you'll eventually find your perfect roommate.
Wishing you all the best of luck in your search!
Before I paid, I couldn't find out that they have very few people looking for tenants in my city, and I live in a large city. And then after I paid, I got only three or four inquiries and zero rentals, over a TWO month period, even though I have a killer location. I get more inquiries than than from Craigslist in a day, and they are free!
I got a few other inquiries, but they were all scammers. I even took the time to initiate contact to some people on the list, but no one bothered to even answer, so not sure if they are real or shill tenants.
All in all, this site is a scam.
I'm sorry if you were not successful finding a roommate on our site William. I appreciate you taking the time to leave your feedback and I'd like to take the chance to address your concerns.
When you create your account and post your ad, you get to see all of your matches for free without having to pay, as the site is free to use and the payment is linked to the contact options only. It's not linked to the quality or quantity of your matches, as these latter are related to your ad criteria and can only be controlled by you!
I understand your frustration at not receiving enough interests in regards to your room offer, but, our customers independently manage their accounts, the advertisers they’d like to contact and the room they want to live in.
Your matches may not check your emails right away, therefore we advise you to ring those who have provided a phone number for a quicker reply, and please be assured that none of our members are “shill tenants” or bogus, providing a reliable service is our goal and that's why we have established a system that deactivates each unavailable ad within 15 days of the last update.
We aim to satisfy the needs of our members, that's why you have been given a free month right after the expiry of your membership to help you have another chance contact the members on the site and find a suitable tenant. However, the membership does not guarantee you a tenant, it's a method that helps you get in touch with your matches but if these latter have better or cheaper offers on the site they might not get back to your offer. For this reason, our customer support team have emailed you and tried contacting you over the phone to offer help but to no avail.
We'd be glad to help you out with your search on the site William, so make sure to contact us at Victoria@easyroommate.com.
I got a response from a potential landlord I found on Easyroommate.com and was totally scammed out of $300.00! Then the potential landlord had the audacity to try to scam me out of $400.00 more and THEN try to present me with another scam claiming they would send me $400.00 if I provided them with a $1400. 00 invoice. When I reported this to Easyroommate, there was nothing but an, "I'm sorry, but Oh well." Please, folks, beware!
Thank you for taking the time in providing us with your feedback Allison and I am so sorry to hear that you have been scammed by a user on our website!
Most people on the Internet are lovely and genuine, but sometimes you can encounter evil-minded people. When using any online platform there is always a slight risk of running into a suspicious character who may be trying to target you as the victim of a scam. We have an international team of moderators who work around the clock to ensure the site is safe for you.
Please note that as a classified site we preview, review and check new and old advertisements; however, we do not scan or vet any of the members who are using our service, thus, a malicious user with a carefully created profile could gain a temporary access to the site, but rest assured, their ad is tracked down and removed by our control team when reviewing the ads again. I would like to ensure that this criminal is no longer operating on the site and as such, I would appreciate that you send me any information you still have - their name on the site or listing ID.
I'd like to clarify Allison that we do take the safety of our users very seriously and we have a whole section on this topic on our FAQ page as per the following link: https://easyroommate-uk.helpscoutdocs.com/category/8-safety-centre. Remember that there is a really easy way to ensure that you are not scammed - First and foremost - Do not make financial agreements or arrangements with anyone you have not personally met or before viewing the room in person.
I strongly advise you to go to the local police station and file a complaint and we will be glad to provide any further information that may be required by the authorities. Also I would really like to take this opportunity to make things right and I would be more than glad to help you out in your search and in finding what you are looking for, so please get back to us either by email on frank@easyroommate.com or give us a call on +44 203 695 8756 from 8.30 am to 6.30 pm UK time.
Remember if you have any doubt (even the slightest) about a member’s intentions, the first thing to do is to stop all communications and contact our Customer Service Team otherwise you can flag their accounts on the site using the flag option at the bottom of their ads/profiles this way the Moderation team will take action immediately.
I am looking forward to hearing from you very soon to assist you further and I would like to apologize again for any inconvenience caused!
Took my £19.99 and then can't get into my account!
Obvious SCAM SCUM!
Avoid this bunch of scammers!
Hope they lose all the money they scam of all of us!
Thank you for your feedback.
I am deeply sorry to hear that you have been unable to access your account following your Premium Membership upgrade!
Firstly, I’d like to assure you that we are a genuine classified site that’s been operating in the flat-sharing business for more than 16 years and operating in more than 22 countries, we are most definitely not a scam.
Please bear in mind that we have a Moderation Team in place that approves and check the ads on our website, thus it might be that your account has been temporarily suspended to check some information with you. Otherwise, it could be that you are not entering your log-in details correctly.
Not to worry kindly get in touch with our Customer Services Team on contact@roomgo.co.uk and we would gladly assist you in accessing your account and restarting the Premium Membership for you accordingly.
Looking forward to hearing back from you and assisting you further.
Profiles are fake. They taking cash for premium memberships and there is no benefit to this paying. You wont get a solid lead out of these guys, guaranteed.
Gerri S... I need a room and every time i look there are the SAME 3 rentals and they arent even in my area! Glad I havent paid anything yet. If you have a room please try to find me. Thx, Bonnie Greenhouse
Scam! That's all you need to know. Bio's are fake. I posted in the Hollywood Hills. Here's the first and only response I got:
Description
"I am a right-paralyzed in a wheelchair. I take of care myself. I love music and art and great books and great restaurant food."
Thank you for taking time to share your feedback with us and I appreciate this chance to address your concerns.
None of the profiles on our platform are bogus or fake, they are real people like you looking for a flatshare. We aim to provide a successful experience that's why our site is being monitored regularly by a large team of agents who ensure that the platform is up-to-date and safe to use. That's why we have integrated an automatic system which takes down ads if they have not been updated within 15 days.
So the description in question belongs to a someone who's using the site and who ha manually typed in a brief description of who they are and what they are looking for.
You can always contact our Customer support team directly at Victoria@easyroommate.com or call us at 0044 203 695 8756 - open Monday - Friday, 9 Am to 18.30pm GMT
Once the account is created, the searching location cannot be changed anymore. This site has 0% usability, and I will not recommend anyone waste time on it.
I received two messages from people within 24 hours. Upon doing research on both of them, I found that they were both related to multiple scams. I will be removing my listing immediately.
Thank you for your feedback Megan, and I'm really sorry to hear that you've been contacted by a scammer on the site.
As advertising sites, we're usually targets for scammers. They create accounts and try to get contact details of the users so that they can contact them outside the website platform by email to remain undetected.
This does not mean that your safety is not important to us - on the contrary. We have an international team of customer service agents and moderators who work 24/7 to ensure the site is safe for you.
I would ideally like to review the accounts that you're worried about and as such, could I request that you send our customer support team any information you still have about them - name on the site, email address, listing ID on the email address frank@easyroommate.com or victoria@easyroommate.com?
Thanks again for your feedback.
Don't waste your money on the premium, you will regret it. Not enough options. There are better alternatives to Roomgo out there.
Thank you for your feedback, Francis.
It is very important for us to keep our members satisfied and we deeply regret to hear that you are unsatisfied with our Premium membership. We sincerely apologize for the inconvenience, Francis.
Please let me clarify this for you: the Premium membership is not mandatory. It is an extra feature that enables you to communicate with all the members and gives your ad better visibility on the website. It does not guarantee you will find a room/ rent your room, but it does help you speed up your search process.
Francis, we would like to improve your experience with us. Please contact us at team@roomgo.co.uk and our team would be more than happy to help you.
We are looking forward to hearing from you.
The Roomgo CS Team
I became a member for 4 HOURS, everything was fine until I had to pay $24.90 for a 30 day Premium Membership in order to contact members or you will not be able to connect with other members. Once you pay there is just a few people to contact. When I wanted to log in last night RIGHT AFTER I PAID my account was deactivated and for NO REASON! I also sent an email with NO RESPONSE! What a waste of time when you have to find a room.
===Your marketing laden response to my review might be palatable if the EM Address I registered with worked. WHICH IT STILL DOESN'T. Thought you reactivated it...
I have used Easyroommate to advertise my student houses for the last 4 years and initially it was very good but last year prices increased by a factor of 3 and the number of potential tenants responding to the ads has decreased.
This last year their management of my ads has been terrible. I recently removed a copy of a floor plan from one property and got an email back telling me my changes "had not made the grade". So deleting an out of date floor plan is not acceptable to them? They also deleted an existing floor plan from the same ad.
After not receiving a reply to my email I had to telephone them and was told it was an error and would not happen again.
Guess what happened yesterday when another change was made with another floor plan. Yes - they did the same again and again had to telephone. When asked to speak to whoever was in charge was informed they do not take incoming calls but would ring me back.
Now 7-00 pm (9.5 hours later and still no callback)
Consider carefully if using to advertise your property with increasing costs, dwindling responses to adverts and poor account management who don't want to discuss issues.
Hi Graham,
We would like to extend to you our most sincere apologies regarding the issue with the pictures on your ad.
We can understand how frustrating and inconvenient this whole situation has been for you. The mistake was due to human error, it was an oversight from the moderator that should have never happened. I can promise you that I've taken all the necessary measures to ensure that this won't happen again. It's important to us that we regain your trust and that you're able to rely on us as you have in the past.
Regarding the increase in the Premium Membership fees, Easyroommate has been working hard through the years to deliver high-quality service at the lowest possible prices. Although we continually make an effort to give you top service at low prices, we offer a service which means that employees are here to moderate the ads, maintain the site, develop new features and answer customer's questions by email. All of that has a cost and that has left us with no alternative but to increase our Premium Membership prices.
The Membership is optional and it allows you to gain access to contact all the users on the site, all of our customers control and manage their accounts independently that's why we do not guarantee that you will hear back from all users. When you do not hear back from someone it could mean that your recipient has not read your message or could simply mean that they are not interested.
Again, we regret that this issue ever happened and hope you will accept our sincerest apologies. We would be very glad to make this up for you and you are welcome to contact us at frank@easyroommate.com or call us at: 0044 (0) 203 695 8756 - Monday - Friday, 9am to 18.30pm GMT.
BEWARE, I was about to place an advert for a double room on the site, before completion i checked for complaints about the company on the web, as no indication of price or what is required could be found during the application.
I found 1 site had good reviews, i then found another with many complaints about the site and the company.
In the company t&c's that you must agree with, you must give authority for the site to retain and use world wide any info placed on the site, it is also clear that the site will not work unless more money is paid!
LOOK LIKE A SCAM TO ME, I AM OFF!
Thank you for your feedback Graham and we're very sorry that you did not even give Easyroommate a chance to see how it can work for you.
Similar to all businesses out there, we will not appeal to everyone. Scrolling through our reviews you will see people who are happy with their experience and you will surely see people who are not happy because they were not successful in finding what they are looking for.
The site is indeed free to use and the payment is optional, that's why you will not find any information about the fees while registration. That information can only be accessible after posting your ad, as the price will vary according to the length of time you wish to be a Premium Member for and depends on the settings of the advertiser as well.
However, as a Basic member (using the site for free), you can still post up to adverts, see all your matches for free, express interests with Basic members and contact Premium members directly for free.
You can reach our Customer support team at Victoria@easyroommate.com and we'd be glad to assist you with your experience on our site.
Thanks again for your feedback.
This site is beyond useless. Not one enquiry in a year and only 10 people who have viewed my advert dispite paid yearly subscription.
Double adverts from renters who maybe like other landlords signing up to check their adverts are ahowing.
This website is a complete waste of time and space
BE WARNED
DO NOT WASTE YOUR MONEY ESPECIALLY IF YOUR OUTSIDE LONDON
I am so sorry to read that you were not successful renting your room through our site Paul.
I must explain that the Premium Membership is only a method which helps you with contacting your matches and it's completely optional.
Being proactive and having a complete profile ensure that you find a tenant or an accommodation with or without the Premium Membership. The profiles on the site are not bogus or fake, they are real people like you looking for flatshare, and the number of profiles on your results is not related to the Premium Membership or the functionalities on the site, it is related to the search criteria on your ad only.
We will be glad to discuss this further with you, kindly drop us en email at frank@easyroommate.com.
Cheers.
Please refund my Premium Membership funds. You are scamming people into believing that this site can actually match individuals seeking a room with individuals offering places to live. What you do not disclose is that despite the fact that I, as a Premium Member, may contact any of the individuals offering rooms - what is not disclosed is that they, in return, cannot contact me back without becoming a Premium Member as well. You are stealing peoples money; but, even worse, YOU ARE STEALING PEOPLE'S TIME! It is time consuming looking for a place to live, and for individuals like me - living 3000 miles away from where I need to rent, you are wasting my time with this crap.
If being a dishonest vendor of services and stealing people's money in the process is the only way you can make money, well then you are a very sad person. I hope that this Christmas season brings you a ton load of Karma - because Karma is a raging b&*%$.
Hello Dena,
I apologize if your experience on the site did not satisfy you and I am glad to walk you through the process step by step.
At first, when you purchase a Premium Membership you sign up to our Premium (exclusive service) whereby you can contact and be contacted by any member, regardless whether they are also Premium or a free user (Basic).
As per your search location, the new search program allows each member to choose their ideal search city/area/neighborhood and change that as often as they want.
We were glad to speak to you over the phone and we'll write a follow-up email to ensure that everything is working in order henceforth.
Until then we wish you a successful conclusion to the year, a peaceful holiday and a healthy and prosperous start to 2017!
Liers. Wanting you to upgrade, pay money and then Sending You long time nonexistant place contacts. Do not use their services.
Thank you for your review, Egle.
We work very hard to make your experience on our website enjoyable and we are terribly sorry to hear that we have not been able to meet your expectations. Please accept our deepest apologies for the inconvenience.
Indeed, we do offer a paid membership for members who want to speed up their search process and have unlimited contact with all their matching members. However, this feature is 100% optional and definitely not mandatory.
Everyone is more than welcome to use our website without paying for a premium membership. It is free to create an account, search for roommates, post an ad, and contact Premium Members.
We would be more than happy to assist you further and see how we can help you make the most of our website, Egle. Please feel free to contact us on team@roomgo.co.uk and our team would be happy to help.
We are looking forward to hearing from you.
Kind regards,
The Roomgo CS Team
TOTAL SCAM! Your "matches" aren't even looking to live in the same city as you, that is, if you even get past the bug that wont let your ad post (I tried the website with two accounts, one looking to rent, and one looking for a rental, YOU WILL NOT FIND EACH OTHER). Customer service is corrupt. They say that they are out to protect your privacy, but they wont delete your account and destroy your information after you tell them to. Need I say more? I easily could...
Overview
Roomgo has a rating of 1.6 stars from 83 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Roomgo most frequently mention premium membership, easyroommate com and customer service. Roomgo ranks 10th among Roommate sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking time to share your feedback about Easyroommate Connie, and we're sorry if you are having technical difficulties browsing the website properly.
Easyroommate is a classified site that has existed in the flat-sharing business for more than 16 years! We're surely not a scam. The issues you have mentioned sound more technical, they either related to the internet browser or device being used.
To be able to help you have a better experience using the website, make sure to contact our Customer support team at Victoria@easyroommate.com. We'd be more than glad to find where the issue is and fix it as soon as possible.
We're looking forward to hearing from you.