RideSafelyReviews 151

Bought a 986 boxster. Car so called in driving condition. No serious exterior damage. All keys included.
Finally when arriving at harbor, no keys at all, soft top window ripped. According to the company, not a ridesafely problem. Loaded as is, then came the real surprises... no oil, no water, wrong battery, all relays and fuses misssing. Further investigation gives a piston/valve damage... a 10k project became a 25k nightmare, thanks to this great untrustworthy company called ridesafely.

My 2011 Chevy Malibu was stolen a couple weeks ago and even though they didn't have it in their system showing my car was in their possession im thankful. They didn't have to help and didn't have to look but they did so I'm giving them 5 stars. Having a car stolen is very stressful and I've had littkr help. So just for ride safely to even look in their data base is a lot of help so far for me in this situation. Thanks you for your help much love and many blessings

I was high bidder on an Audi Q5 at 8k. Received email notification that I was high bidder. Watched the auction. The Q5 sold at $7700. I contacted ridesafely as to why I didn't win the car. They claimed they had no record of the car going thru the auction. I watched it. Apparently someone connected got it.
They now get to keep my 10% deposit for 5 days, or more, while I wait and hope I get a refund of my
10%. My suggestion would be to steer clear of this service. Others may be legit.

Complaints will not be processed! Pictures before loading and pictures after unloading. Show German damage to the vehicle, Ridesafly delays processing and responsibility. Not recommendable.

Never buy there, they wont give you the car even if you win, they outbid you when the market is close, you will never have a good deal.

If ure bidding during covid-19 periods.u can not preview the cars prior to live auctions so if ure purchasing an older vehical be careful.solder vehicals &fake odometer milages.seems to me the auction sites are frauding customers.knowing customers can't preview vehicals prior to bidding.had I known the condition of the vehical I purchased on live auction was in bad of shape and engine had actually 215,000 miles not 15,000 cuase older vehical odometers don't go up past 99,999 I would of never bidded or payed as much as I did & of course customers have no recourse on salvaged vehicals and had I known description of vehical was falsified and had frame damage & had been in an accident not visible.i would have made the purchase.the auction site said minor dents and scratches/mechanical issues.now I'm stuck w/a vehical that I paid way to much for &is not repairable &in safe to drive enless I have slot of money to put into it I don't have& once ridesaftly.com gets the wire money transfer they leave you to figure things out on ure own.not explaining what steps I should take to pick up the cars.if u purchase a vehicle that runs and drives go a fast DMV location for a moving permit for a fee quicker and no towing trailer needed to drive off site

They suspended my account and deleted my winning bid because I left negative review!

On 07/28/2020 I left the following review:
Sent them multiple requests to *******@ridesafely.com. Waiting 3rd day for response. No service at all. The website filters and notifications don't work at all, system is absolutely non-reliable. Some non-existing vehicles are listed on the website. We bid on them but they are fakes.

Update of 07/29/2020:
As of now, I have the only reply from RideSafely - which you see below. They forwarded my request to the tech support. Only after I continuously sent 3 requests without response during 3 consecutive days and made a public review. Anyway, the problem is not resolved yet.

The most interesting thing came next. I called the customer service. The customer service manager Leslie told that she deleted my winning bid right and suspended my account because I made negative review. The decision was taken by her and personally by the company CEO Yury. She is not going to do business with me ONLY and ONLY because of my negative review.

Based on that, think twice before using service of this company. I have a serious doubt about the fairness of other public reviews for them, since they deny to do business with customers who give them bad feedback on public.