business logo of RevZilla

RevZillaReviews 14,210

4.7

From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.


revzilla.com
Founded in 2007
+32
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RevZilla Reviews Summary

Revzilla enjoys a strong reputation for its wide selection of motorcycle parts and gear, coupled with reliable shipping and effective customer service. Customers frequently praise the ease of navigating the website, timely deliveries, and helpful product information, contributing to overall satisfaction. However, some concerns arise regarding unclear product descriptions, packaging issues, and occasional difficulties with returns. Despite these challenges, the company's proactive customer support and willingness to address issues reflect a commitment to enhancing the customer experience, solidifying its position as a preferred choice for motorcycle enthusiasts.

This summary is generated by AI, based on text from customer reviews

service
2,593
quality
11,206
This company responds to reviews on average within 4 days

Instant Feedback

118,789 reviews
California
1 review
0 helpful votes
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Light Speed
March 24, 2024

The new rear turn signal lights came as advertised. They gave the bike at least 25 more hp and even more if you use the turn signals.

Date of experience: March 14, 2024
Arizona
2 reviews
0 helpful votes
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Was fine
March 24, 2024

Was as expected...
Was fine
Nothing outstanding
Nothing horrible

Date of experience: March 14, 2024
New York
2 reviews
0 helpful votes
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Very bad experience
March 24, 2024

I placed an order for several parts on March 5th, one of these items was a front steel brake line. It was in stock and claimed to ship out "within 24 hours"/"Next day" and this is where my trouble begins. It is now March 14th and customer service has given me the run-around as to what happened to it and where it could be. They are unable to cancel this item even though it most likely has not even been placed in a box or assigned a shipment label. Most likely i will not be purchasing from RevZilla in the future after this as i feel that my hard earned money is being played with.

Date of experience: March 14, 2024
Kimberly E. — RevZilla Rep
over a year old

Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.

Illinois
1 review
0 helpful votes
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Best customer service… EVER.
March 24, 2024

My son is new to BMX and I have had multiple conversations via live chat as well as email with various staff. They have all been the most informative, helpful, and knowledgeable staff I have ever dealt with in ANY business. I have learned more about BMX clothing, protective gear, and helmets from RevZilla staff than any website. They have a loyal customer for life.

Date of experience: March 14, 2024
Georgia
1 review
0 helpful votes
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Easy Peasy
March 24, 2024

Online ordered and it showed up 2 days after shipping as described!

Date of experience: March 14, 2024
Minnesota
1 review
0 helpful votes
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Sent wrong size
March 24, 2024
Updated review

The original order took a long time to show it had shipped, it showed in stock, I actually contacted customer service and got an email saying it shipped shortly after the contact. The tracking number just stated a label had been created for a few more days. Over a week after the order was put in the riding jeans show up and they are the wrong size. I contacted customer service and a return label was generated and a new order entered. I am now waiting again for the tracking information. Maybe in another week I will hopefully get the order properly fulfilled.

Date of experience: March 14, 2024
Kimberly E. — RevZilla Rep
over a year old

Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.


Quick and easy
January 23, 2024
Previous review

Quick and easy

Date of experience: January 23, 2024
Florida
1 review
0 helpful votes
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Easy
March 24, 2024
Updated review

I have used Revzilla in the past and will again when the prices are the best around for s product.

Date of experience: March 14, 2024

Returned
May 2, 2023
Previous review

The tool I ordered was the wrong size so I had to return it and ship it back.

Date of experience: May 2, 2023
New York
1 review
0 helpful votes
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Eliminator kit
March 24, 2024

Bolted right in all plug and play very nice and sweet

Date of experience: March 14, 2024
Georgia
1 review
0 helpful votes
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Best shoes ever
March 24, 2024

My boots came within like a week. I Haven't actually rode with them yet but they are very comfortable.

Date of experience: March 13, 2024
Missouri
1 review
0 helpful votes
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The part was just right
March 24, 2024

It was easy to look up just what I needed and a lot of choices it a good web site to get motor cycle parts

Date of experience: March 13, 2024
NL
1 review
0 helpful votes
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Got some Tusk handguards, look very good but right side not drilled properly for mounting so have to deal with warranty replacement which is a pain when shipping international incurring extra costs. These can be eliminated by using standard US post to Canada with package marked warranty.

Also would like option to request shipping complete orders and wait for backordered items prior to shipping. Multiple shipments increases cross border costs substantially for Canadian customers. Should have option to select us post for shipping small items which can be delivered direct to Canadian addresses inexpensively.

Date of experience: March 13, 2024
Missouri
1 review
0 helpful votes
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Found what I was looking for quick and easy. Also the shipping was quicker than I expected.

Date of experience: March 13, 2024
California
1 review
0 helpful votes
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Great Customer Service
March 24, 2024

Had to return a seat. Ashley was great in assisting me.

Date of experience: March 13, 2024
Missouri
1 review
0 helpful votes
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Communication would be helpful
March 24, 2024

Ordering was easy.
Product was great.
But, order said it would ship 4-6 days after order was place. That's about when they charged be - but it didn't ship for another week +. NO communication until I reached out - because they wanted me to rate them.

Date of experience: March 13, 2024
Pennsylvania
1 review
0 helpful votes
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Happy to be a repeat Revzilla customer
March 24, 2024
Updated review

Fast shipping, good selection, great return policy.

Date of experience: March 13, 2024

Alpinestars Gloves Arrived Just in Time for Trip!
May 4, 2023
Previous review

Processed and shipped my order super fast, just in time for my trip. Thanks!

Date of experience: May 4, 2023
Georgia
1 review
0 helpful votes
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The return process was painless but I would have rather receive the helmet in the size I needed the first time. I measured my head exactly per the sizing chart and it was so tight I could barely get the helmet on. That's too big of a difference. Please update the sizing chart for each helmet manufacturer.

Date of experience: March 13, 2024
New York
2 reviews
0 helpful votes
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Quick smooth and easy transaction
March 23, 2024
Updated review

Quick and easy purchase thank you
Nice and easy
Quick shipping and easy purchase

Date of experience: March 13, 2024

Quick and easy
July 3, 2023
Previous review

Quick and easy

Date of experience: July 2, 2023
Florida
1 review
0 helpful votes
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Revzilla is a great option
March 23, 2024

Revzilla is great for parts and the prices are good

Date of experience: March 13, 2024
Texas
1 review
0 helpful votes
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Worked as expected, sturdy.
March 23, 2024

Ordered wheel chocks. Work just fine. Want to unsubscribe to emails and notices but see no way to do it.

Date of experience: March 13, 2024
Colorado
2 reviews
0 helpful votes
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No hassle order fulfillment
March 23, 2024
Updated review

Pretty easy to find what I need. Tires came quickly, valve stems took longer.

Date of experience: March 13, 2024

Found what I need relatively quickly
August 31, 2023
Previous review

Found what I need relatively quickly.

Date of experience: August 31, 2023