Overview
Resume Now has a rating of 4.1 stars from 3,976 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Resume Now most frequently mention customer service, cover letter and live chat. Resume Now ranks 7th among Career Advice sites.
I called wanting to cancel my subscription. The representative I spoke to was really happy and up beat. He explained the services and how I might be able to get remote work from this site. He was very jolly and funny, I decided to give it a go for a month and see how things turn out.
It was done in a timely manner, very efficient, agent was kind and professional. Could not have asked for a better experience. Forever grateful and thankful.
Hello,
We're thrilled to hear you had a positive experience. We appreciate your feedback and are glad you were happy with the service you received.
Not much of an experience for me, since the resume was submitted by my significant other.
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Thank you for taking the time to leave us a review!
I had a wonderful experience using your platform especially in making my resume. Kudos to the agents who helped me with my questions. Your knowledge and patience are truly remarkable. My only regret is that I did not fully avail of the other helpful tools available to me at that time. Keep up the excellent customer service! Thank you all and More Success!
Hello,
We're truly grateful for your feedback! It brings us immense joy to learn that our agent was able to meet your needs and deliver exceptional service. We'll make sure to pass along your kind words to them. If you ever need assistance again, please don't hesitate to reach out!
I have worked as a professional occupational nurse
Hello,
Thank you for sharing your experience with us!
It provided me with up dated information as a professional nurse.
Cannot open the resume will be calling back to resolve issue
Hello,
We are extremely sorry for the inconvenience. To help you with the technical issue, we would like to know your feedback in detail. Kindly write to us at customerservice@resume-now.com We will help you as soon as possible.
Thank you for your time!
I mistakenly added features to my membership unintentionally and I was able to get everything situated in a orderly fashion. I was also taken care of and mentored in my conversation with my customer agent. He was awesome and so very kind to me and patient with me as well.
Hello,
Thank you for sharing. It’s awesome to know how pleased you are with how everything turned out.
I was able to hone my resume and the call center helped me tremendously. For the prices and quality, there's no way any other resume building company even comes close to matching resume now
Hello,
Thank you for sharing. We truly appreciate your feedback. Happy customers make our days brighter!
He explain every thing and helping with finding jobs too.
Hello,
Thank you for your review. Glad we were able to help!
This site is a scam - do not use it. First it is just a template - you can get these for free or look online for examples. Then it is impossible for cancel. Tried to cancel 2 days after creating account. Got charged for months after. Tried to cancel using online process - that was unsuccessful. Called and tried to cancel and that was also unsuccessful. Disputed with the credit card company and they respond to the dispute so you are rebilled. I put a block on the merchant. And that was not even enough because they told the credit card company there is a contract in place. Had to close out the credit card. Run away from this company! It is a monthly service scam.
Hello,
We are sorry to hear that you haven't had a smooth cancellation process and deeply regret seeing your rating towards us. We always strive to provide our customers with the best experience possible with our products and services, and we would like to find a way to make that happen for you.
Please be on the lookout for a private message from Sitejabber shortly to obtain your account details so we can resolve this issue promptly.
Rest assured, we offer multiple channels for cancellation, including chat, email, phone, and through the subscription page.
Thank you for bringing this to our attention. We are committed to resolving your concerns and improving our services.
WWhile conversing with Alejandro, he not only assisted me in answering my question but also exceeded expectations by helping me find a job that suits my requirements. His friendly and professional demeanor makes me eager to collaborate with him again in the future. What stood out to me was his commitment to providing the same level of service to others as he would expect for himself.
Hello,
Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.
Had a couple of questions and customer support answered ASAP. For both calls the agents were kind, efficient and helpful!
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Thank you for taking the time to leave us a review!
I was calling to cancel my subscription but Alejandro convinced me not to. He told all the benefits I could get from Resume-now.
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You made our day with your review, thank you!
I don't know what her name was. But she was extremely helpful and sensitive to my situation!
Thank you!
Hello,
We're thrilled that you found our platform easy to use. Thank you for your enthusiastic feedback!
Jackie was awesome! Very helpful and friendly gave great advice. Thank you Jackie 😊
Hello,
Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.
I called trying to cancel a membership and got on the phone with someone named Alexander he was very rude and was talking over me and couldn't cancel my account cause he said I didn't have the correct email I have only had one email my whole life I spent about 20 minutes arguing and ended up not being able to cancel my membership I was extremely frustrated and almost gave up but I tried again and got transferred to Johnny he had my problem solved in a heart beat he was very nice and such a pleasure to talk to and completely changed my mood. And I think people like Johnny need to be recognized for there outstanding work and even better customer service I really hope your company values him as much as I did!.
Hello,
We are truly sorry to hear about your frustrating experience with Alexander and the difficulty you faced in canceling your membership. This is not the level of service we strive to provide, and we apologize for any inconvenience caused. Reassure you that we are taking appropriate measures to prevent this from happening again, including disciplinary action.
However, we are pleased to hear that Johnny was able to resolve your issue quickly and provided excellent customer service. We greatly appreciate your recognition of his outstanding work and will make sure to acknowledge his efforts internally.
Thank you for bringing this to our attention and for your patience. If you have any further questions or need assistance in the future, please do not hesitate to reach out.
Thank you for your time!
Maureen was thorough and organized. She processed my refund quickly and offered a more tailored product.
Hello,
Thank you for sharing. It’s awesome to know how pleased you are with how everything turned out!
Alejandro was awesome. He was very patient and courteous. He resolved my issue beyond my expectations, and his attitude was excellent. He walked me through the process of resolving my issue step by step. I am very grateful to him.
Hello,
We're truly grateful for your feedback! It brings us immense joy to learn that our agent was able to meet your needs and deliver exceptional service. We'll make sure to pass along your kind words to them. If you ever need assistance again, please don't hesitate to reach out!
Used for a college project, and unfortunately regretted it. Besides the formatting and technical issues, ie. Putting everything on one page, not being able to view it as a pdf until you download it for 0.25$ a page, the subscription that comes along with the service is terrible. I was charged a week after already paying the monthly subscription (charged at the beginning of the next month), and when contacting customer service just two hours after the charge, the best they could do was give a 50% refund on the charge.
Unfortunately a way to try to exploit money from people looking to a job. There's many free templates, both online and google docs specific, that I'd definitely recommend over this product.
Our apologies for any confusion, Samuel, to explain our website offers a basic access account completely free which allows you to download a plain text version that can be used to paste on any template or document; you can also download our free templates directly from the following page: https://www.resume-now.com/resume/templates. Lastly, upon finishing your new resume, we give the option of continuing with our premium features if you are satisfied with the result. This allows you to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the Basic Access account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial fee if you are not completely satisfied with your order. We invite you to give us another try!
I called regarding a billing issue, and Alexander quickly resolved my issue and then took the time to point out 6 or 7 jobs a was qualified for.
Hello,
Thank you for leaving a five-star shout-out for our agent, Alexander!
From students or entry-level job-seekers to experienced executives, our resume builder offers job-seekers a fast and easy way to create a resume. With pre-written bullet point examples across several industries and recruiter-approved templates, Resume-Now enables users to download a polished and professional resume in minutes.
Business History
Our goal is to help people get the job they want, as quickly as possible. To assist our users in creating a professional-quality resume and cover letters instantly, we provide suggested text examples, expert tips, video interviewing lessons, and more.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
We're truly grateful for your feedback! It brings us immense joy to learn that our agent was able to meet your needs and deliver exceptional service. We'll make sure to pass along your kind words to them. If you ever need assistance again, please don't hesitate to reach out!