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Reservations.comReviews 2,982

2.9

From the business

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reservations.com
Founded in 2014
Orlando, FL, United States
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Reservations.com Reviews Summary

Reservations.com has a rating of 2.9 stars from 2,982 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Reservations.com most frequently mention customer service, credit card and actual hotel. Reservations.com ranks 15th among Hotels sites.

service
647
value
614
shipping
195
returns
411
quality
478
This company responds to reviews on average within 10 days
North Carolina
1 review
0 helpful votes
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Awesome polite helpful
July 27, 2025

I have a terrible stu stu stutter and the sta sta staff wa wa wa was very he he he helpfa fa helpful and made mm me fee feel like there's nu nu nothing wrong with mm my sp speech very polite person

Date of experience: July 17, 2025
Caitlin T. — Reservations.com Rep
4 weeks ago

Greetings Jessica,

Thank you for allowing Reservations.com to be a part of your travel plans! Thank you for booking with Reservations.com!

Kindly,
Caitlin Thomas

California
1 review
0 helpful votes
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Great reservation
July 26, 2025

Vincent was very helpful very professional. He was friendly as though he enjoyed his job. He looked until he found me a four star hotel.

Date of experience: July 16, 2025
Caitlin T. — Reservations.com Rep
4 weeks ago

Greetings Diane,

We are overjoyed to hear about the wonderful customer service you received. We are so grateful for the opportunity to assist you with your booking! Thank you for booking with Reservations.com!

Kindly,
Caitlin Thomas

Florida
1 review
0 helpful votes
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Courteous Service
July 26, 2025

Due to Airport overnight delays I went into in search of a hotel for the night. Jeremy was very cordial and helpful in taking the time to search for a hotel close to the Airport. After a long and stressful day I really appreciated his support, understanding and kindness.

Date of experience: July 15, 2025
Caitlin T. — Reservations.com Rep
4 weeks ago

Greetings Better!

Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with Jeremy! Thank you for booking with Reservations.com!

Kindly,
Caitlin Thomas

New York
1 review
0 helpful votes
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Exceptional service
July 26, 2025

Reservation made at this hotel. The agent was detailed,? Answered all questions and polite., Thank you

Date of experience: July 16, 2025
Caitlin T. — Reservations.com Rep
4 weeks ago

Greetings Pat!

Quality and value are super important to us, so it's great to know we hit the mark for you! Thank you so much for booking with Reservations.com!

Kindly,
Caitlin Thomas

Texas
1 review
0 helpful votes
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Great Service
July 25, 2025

Carlos was very helpful and able to process my reservation in a very short amount of time. He listened and answered my questions making the reservation experience as enjoyable as it can be.

Date of experience: July 15, 2025
Caitlin T. — Reservations.com Rep
4 weeks ago

Greetings Michele,

We are overjoyed to hear about the wonderful customer service you received. We are so grateful for the opportunity to assist you with your booking and booking with Reservations.com!

Kindly,
Caitlin Thomas

Illinois
1 review
0 helpful votes
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First Rate Rep
July 25, 2025

Dinzen came through and did a great job of getting me out of the mess and waste of time I encountered with attempting to make a simple reservation at a Louisville Embassy Suites property where we have stayed many times. First online and then in several phone calls I ended up with incorrect pending charges and credits to my AmEx from different reservations agents. Price and accommodations availability were varied. Pending transactions appeared on my AmEx account, but in several calls directly to the hotel they advised no reservation for me existed. Dinzen made my reservation at the hotel for me and AmEx is making sure I don't get double booked and charged. Not a good experience except for Dinzen who deserves an "A+".

Date of experience: July 14, 2025
Caitlin T. — Reservations.com Rep
4 weeks ago

Greetings Russ,

Thank you for providing feedback regarding your experience and your wonderful experience with Dinzen. I am happy to assist you, I kindly ask to provide your itinerary number along with the email address associated with the reservation to caitlin.thomas@reservations.com. Thank you and I am happy to assist you!

Kindly,
Caitlin Thomas

Texas
1 review
0 helpful votes
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Phone service
July 25, 2025

The man on the phone was very helpful and patient. Very polite and made my experience pleasant. I wish you had more people like him working for you.

Date of experience: July 14, 2025
Caitlin T. — Reservations.com Rep
4 weeks ago

Greetings James,

Quality and value are super important to us, so it's great to know we hit the mark for you. Thank you for booking with Reservations.com!

Kindly,
Caitlin Thomas

Indiana
1 review
0 helpful votes
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Hotel reservation support
July 24, 2025

Jesus was Very helpful and friendly... was patient with me (having to repeat things several times) due to my earache. Jesus made my reservations and veridfuedthem to make sure I has what I needed.

Date of experience: July 14, 2025
Caitlin T. — Reservations.com Rep
4 weeks ago

Greetings Rosemarie,

We are overjoyed to hear about the wonderful customer service you received from Jesus. We are so grateful for the opportunity to assist you with your booking and thank you for booking with Reservations.com!

Kindly,
Caitlin Thomas

Indiana
1 review
0 helpful votes
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The agent was very pleasant and thorough with booking the reservation. I was very disappointed with the rate because it was $100.00 more than what was stated online. She said that it wasn't updated. I accepted with disappointment since I wanted to stay nearby the concert location. I stayed there last year and was pleased. The agent was great and just doing her job.

Date of experience: July 14, 2025
Caitlin T. — Reservations.com Rep
4 weeks ago

Greetings Nancy,

Thank you for provided your feedback. We have passed it along to our team to help us further enhance every customer’s booking experience. If you have any questions, please let me know. We appreciate both your comments and your choice to book with Reservations.com.

Caitlin Thomas
Caitlin. thomas@reservations.com

Massachusetts
1 review
0 helpful votes
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Mystic Travel 07/25
July 24, 2025

Very kind agent attentive to detail. Although he initially made a mistake on the dates, because he followed protocol and did the recap, all was corrected.

Date of experience: July 14, 2025
Caitlin T. — Reservations.com Rep
4 weeks ago

Greetings Laraine,

We are overjoyed to hear about the wonderful customer service you received. We are so grateful for the opportunity to assist you with your booking! Thank you for booking with Reservations.com!

Kindly,
Caitlin Thomas

Canada
1 review
0 helpful votes
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Horrible I want things changed. Phoned The Double Tree. Not pleased at all. The Double Tree is trying to helped me out. Justine made a huge mistake.

Date of experience: July 13, 2025
Caitlin T. — Reservations.com Rep
1 month ago

Greetings Pam,

I am happy to assist you. Please provide your itinerary number along with your email address associated with the reservation to caitlin.thomas@reservations.com. Thank you and I look forward to assisting you!

Kindly,
Caitlin Thomas

California
1 review
0 helpful votes
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Ivan, who works at the Venetian Resort Hotel in Las Vegas NV, in reservation, was very helpful in telling me the different rates and specials that the hotel was offering 😀

Date of experience: July 12, 2025
Caitlin T. — Reservations.com Rep
1 month ago

Greetings Cheryl!

We are thrilled to hear of your wonderful experience!
Please be advised, you have reached out to Reservations.com and not the Venetian Resort. While we appreciate the wonderful feedback, we encourage you to redirect your review to the correct company as they will be thrilled to hear of your wonderful experience!

Should you need any assistance reserving a room at the Venetian Resort in Las Vegas Reservations.com would love to assist you with your next travel plans!

Thank you
Caitlin Thomas
Reservations.com

Michigan
1 review
0 helpful votes
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Frankenmuth water park
July 21, 2025

Very quick and clear instructions Good. Good. Swim. Looking forward to swimming at Frankenmuth. Grandsons birthday

Date of experience: July 11, 2025
Caitlin T. — Reservations.com Rep
1 month ago

Greetings Laura,

Thank you for allowing Reservations.com to be a part of your travel plans! We look forward to all your future travels and stand ready to assist you! Thank you for booking with Reservations.com!

Kindly,
Caitlin Thomas

Texas
1 review
0 helpful votes
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Spi vacation 5K
July 21, 2025

Great experience, she was able to answer my questions regarding multiple hotels, very polite and knowledgeable.

Date of experience: July 10, 2025
Caitlin T. — Reservations.com Rep
1 month ago

Greetings Mark,

We are excited to know our agents were able to assist you with your travel plans! Customer service is what matters most, and we are delighted to know our efforts have resonated with you! Thank you for booking with Reservations.com!

Kindly,
Caitlin Thomas

Florida
1 review
0 helpful votes
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Salvador- teservations
July 20, 2025

Salvador was very helpful and courteous! He also found out for us that we can park our RV during our stay!

Date of experience: July 10, 2025
Caitlin T. — Reservations.com Rep
1 month ago

Greetings Cathy,

Thank you for a wonderful review regarding Salvador! We take great pride in our customer service and are excited to know we've hit the mark with you! Thank you for booking with Reservations.com!

Kindly,
Caitlin Thomas

New Mexico
1 review
0 helpful votes
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Assistance was fantastic
July 20, 2025

Brandon was efficient, professional and very pleasant to talk with. His assistance is very much appreciated.

Date of experience: July 10, 2025
Caitlin T. — Reservations.com Rep
1 month ago

Greetings Rose,

We are delighted to hear that Brandon was able to assist you with your travel plans! We look forward to all your future travels and stand by ready to assist you with your next booking! Thank you for booking with Reservations.com!

Kindly,
Caitlin Thomas

Canada
1 review
0 helpful votes
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Top Not h Service
July 20, 2025

One of the best experiences booking a hotel ever. Went above and beyond to accommodate and help. Great personality and pleasant. Deserves more than 5 stars.

Date of experience: July 10, 2025
Caitlin T. — Reservations.com Rep
1 month ago

Greetings Brenda!

Thank you for a wonderful 5-star review! We appreciate your feedback, and are excited to know that our efforts assisting your with your travels plans has resonated with you! Thank you for booking with Reservations.com!

Kindly,
Caitlin Thomas

Michigan
1 review
0 helpful votes
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Edgar was patient with me, and tried his best to find me a hotel for next weekend in Detroit Michigan!

Date of experience: July 8, 2025
Caitlin T. — Reservations.com Rep
1 month ago

Greetings Pat,

We take pride in our customer service, and it's exciting to know that Edgar was able to assist you with your travel plans! Thank you for booking with Reservations.com!

Kindly,
Caitlin Thomas

Texas
1 review
0 helpful votes
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Jorge was professional and was kind enough to a hotel price that would fit my budget. He was really a big help for me in an otherwise crazy day!

Date of experience: July 8, 2025
Caitlin T. — Reservations.com Rep
1 month ago

Greetings Jo Anne!

We take pride in our customer service, and it's rewarding to know Jorge was able to hit the mark! Thank you for booking with Reservations.com!

Kindly,
Caitlin Thomas

Pennsylvania
1 review
0 helpful votes
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Vergie was delightful and efficient in completing my reservation as I was not able to complete it on line.

Date of experience: July 8, 2025
Caitlin T. — Reservations.com Rep
1 month ago

Greetings Jeffrey!

We are excited that Vergie was able to assist you with your booking experience! We look forward to all your future travels and stand by ready to assist! Thank you for booking with Reservations.com!

Kindly,
Caitlin Thomas