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Reservations.comReviews 2,982

2.9

From the business

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reservations.com
Founded in 2014
Orlando, FL, United States
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Reservations.com Reviews Summary

Reservations.com has a rating of 2.9 stars from 2,982 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Reservations.com most frequently mention customer service, credit card and actual hotel. Reservations.com ranks 15th among Hotels sites.

service
647
value
614
shipping
195
returns
411
quality
478
This company responds to reviews on average within 10 days
Louisiana
1 review
0 helpful votes
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Very helpful
August 3, 2025

Real nice and respectful I enjoyed his service he also was very informative about the hotel and where it was located as well

Date of experience: July 24, 2025
Caitlin T. — Reservations.com Rep
3 weeks ago

Greetings Marquise!

We truly prioritize the well-being and satisfaction of all our guests, and it's heartwarming to know that our efforts resonated with you! Thank you for booking with Reservations.com!

Kindly,
Caitlin Thomas

Minnesota
1 review
0 helpful votes
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Excellent Experience
August 3, 2025

I called for reservations in Fort Madison. Not knowing they would help with availability within town! It was very simple! He was very helpful and cordial!

Date of experience: July 23, 2025
Caitlin T. — Reservations.com Rep
3 weeks ago

Greetings Robyn,

We appreciate your time sharing your experience and look forward to assisting you with all your future travels! Keep Reservations.com for all your future travel needs!

Kindly,
Caitlin Thomas

Ohio
1 review
0 helpful votes
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Wingate phone reservation
August 3, 2025

Quick and efficient. I don't do this over the phone, so this was my first experience, and a good one.

Date of experience: July 23, 2025
Caitlin T. — Reservations.com Rep
3 weeks ago

Greetings John,

Thank you for choosing Reservations.com. We look forward to all your future travels and we hope you keep us in mind for your future travel needs!

Kindly,
Caitlin Thomas

Texas
1 review
0 helpful votes
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Amazing Customer Service
August 2, 2025

His hotel was sold out so he asked me if I needed help trying to find one close by. He assisted me in finding another hotel and booked everything for me.

Date of experience: July 23, 2025
Caitlin T. — Reservations.com Rep
3 weeks ago

Greetings Kristin!

Thank you for choosing Reservations.com, we look forward to all your future travels and hope you keep us in mind for your future travel needs!

Kindly,
Caitlin Thomas

Texas
1 review
0 helpful votes
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Assist from Fernando.
August 2, 2025

Great customer service rep. Help me by providing direct numbers to our hotel as well as answers to questions we had not anticipated.

Date of experience: July 23, 2025
Caitlin T. — Reservations.com Rep
3 weeks ago

Greetings William!

We take pride in our customer service, and it's always rewarding to know we've hit the mark. We look forward to your future travels and stand by ready to assist! Thank you for booking with Reservations.com!

Kindly,
Caitlin Thomas

New York
1 review
0 helpful votes
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Fantastic job!
August 2, 2025

Very professional job well done! Thank you! We will continue to use Hilton as as preferred hotel in thebfuture

Date of experience: July 23, 2025
Caitlin T. — Reservations.com Rep
3 weeks ago

Greetings Joseph!

We appreciate your time sharing your experience and look forward to helping you book your next stay! Thank you for booking with Reservations.com!

Kindly,
Caitlin Thomas

Maryland
1 review
0 helpful votes
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Receptionist help
August 1, 2025

I needed help with a cancelation as I was booked for the wrong date. Joel told me I had to contact booking.com

Date of experience: July 22, 2025
Caitlin T. — Reservations.com Rep
3 weeks ago

Greetings Tammie,

You have reached out to Reservations.com and not Booking.com. If you have reserved your booking with Booking.com we advise redirecting you escalation to them as they will be the point-of-contact to further assist you with a cancellation.

If you need any assistance with a Reservations.com booking, I am happy to assist you! I have provided my email address below for any questions you may have!

Kindly,
Caitlin Thomas
Caitlin. thomas@reservations.com

New York
1 review
0 helpful votes
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Amazing experience
August 1, 2025

Thank you! I'm so pleased. I needed a last minute stay and Paige helped me find something excellent in my price range.

Date of experience: July 22, 2025
Michigan
1 review
0 helpful votes
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Reservations
August 1, 2025

Just had a good conversation w reservation agent Cesar Hernan. I don't usually fill these out but he was personable, polite, and great to talk with!

Date of experience: July 22, 2025
Caitlin T. — Reservations.com Rep
3 weeks ago

Greetings Mary!

We are overjoyed to hear about the wonderful customer service you received from Cesar Hernan. We are so grateful for the opportunity to assist you with your booking and thank you for choosing Reservations.com!

Kindly,
Caitlin Thomas

Montana
1 review
0 helpful votes
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Jose Manuel
August 1, 2025

Jose did an excellent job of answering my questions. He had help, yes. And although he has limited English, Jose came across as clear, patient & good with the public. He will do well in this position. Thank you, Jose. Have a great day!

Date of experience: July 22, 2025
Caitlin T. — Reservations.com Rep
3 weeks ago

Greetings Amber!

We appreciate your time sharing your experience with Jose! We look forward to helping you book your next stay and thank you for booking with Reservations.com!

Kindly,
Caitlin Thomas

Illinois
1 review
0 helpful votes
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Excellent service!
August 1, 2025

Pam was excellent in answering some basic questions I had during a call lasting approximately two minutes. This happened after one of her colleagues hung up on me after I said I wanted to ask a few questions before booking. I can't believe someone affiliated with The Penninsula would be so incredibly rude.

Date of experience: July 22, 2025
Caitlin T. — Reservations.com Rep
3 weeks ago

Greetings Kyle,

We take pride in our customer service, and it's always rewarding to knowing Pam was able to hit the mark! Thank you for booking with Reservations.com!

Kindly,
Caitlin Thomas

New York
1 review
0 helpful votes
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Paige in reservations
July 31, 2025

Paige was such a big help! I couldn't afford the original hotel I wanted, so she hunted down a great hotel that is in my budget. She was calm and patient with my limited phone technology, and even pronounced the town name correctly! Well done, Paige! Thank you.

Date of experience: July 21, 2025
Caitlin T. — Reservations.com Rep
3 weeks ago

Greetings Marlene!

We are overjoyed to hear about the wonderful customer service you received. We are so grateful for the opportunity to assist you with your booking! Thank you for booking with Reservations.com!

Kindly,
Caitlin Thomas

Virginia
1 review
0 helpful votes
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Reservations
July 31, 2025

Went smooth and quick
He was very helpful and knowledgeable Guided me thru process without hesitation or hiccups

Date of experience: July 21, 2025
Caitlin T. — Reservations.com Rep
3 weeks ago

Greetings BJ!

We take pride in our customer service, and it's always rewarding to know we've hit the mark! Thank you for your feedback and for booking with Reservations.com!

Kindly,
Caitlin Thomas

Washington
1 review
0 helpful votes
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Excellent service
July 31, 2025

David is very helpful & accommodating. He made sure we had a good deal and our request were granted.

Date of experience: July 21, 2025
Caitlin T. — Reservations.com Rep
3 weeks ago

Greetings Charmaine!

We truly prioritize the well-being and satisfaction of all our guests, and it's heartwarming to know that David's efforts resonated with you! Thank you for booking with Reservations.com!

Kindly,
Caitlin Thomas

California
1 review
0 helpful votes
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The best at Best Western
July 31, 2025

Mark, my agent, was able to give me the information I needed to book a Best Western hotel next to interstate 80.

Date of experience: July 20, 2025
Caitlin T. — Reservations.com Rep
3 weeks ago

Greetings Carolyn,

We always strive to provide the best service possible to each and every guest and are glad to hear that Mark's efforts are being noticed! Thank you for booking with Reservations.com!

Kindly,
Caitlin Thomas

California
1 review
0 helpful votes
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Excellent courteous helpful
July 30, 2025

Very courteous and he knew what he was doing, he verified everything and was very happy to help us. Need more like him.

Date of experience: July 20, 2025
Caitlin T. — Reservations.com Rep
3 weeks ago

Greetings Pamela!

We appreciate your time sharing your experience and look forward to helping you book your next stay! Thank you for booking with Reservations.com!

Kindly,
Caitlin Thomas

Washington
1 review
0 helpful votes
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Hotel reservation
July 30, 2025

Stacy was very helpful with my questions on making a reservation. She wasn't able to make my reservation to a certain hotel I needed, but did text me the phone number for me to contact the hotel direct. This was very helpful, saved me time to look it up, I appreciated her help!

Date of experience: July 20, 2025
Caitlin T. — Reservations.com Rep
3 weeks ago

Greetings Tracy,

Quality and value are super important to us, so it's great to know Stacy was able to assist you with your travel plans! Thank you for booking with Reservations.com!

Kindly,
Caitlin Thomas

New York
1 review
0 helpful votes
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Customer making reservation
July 29, 2025

I spoke with Brandon who was very professional & helped with my reservation for the La Quinta Inn & Suites.

Date of experience: July 19, 2025
Caitlin T. — Reservations.com Rep
4 weeks ago

Greetings Marguerite!

We sincerely appreciate your feedback and we’re always happy to hear our customers are delighted! We stand by ready to assist you with all future bookings and thank you for booking with Reservations.com!

Kindly,
Caitlin Thomas

Canada
1 review
0 helpful votes
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Abraham was a great help
July 28, 2025

Thank you to Abraham who was especially helpful when I made my booking. I couldn't get into the hotel I asked for but he was quick to know of another close by even though he didn't live in our country. He quickly answered any of my questions and the confirmation message arrived even before we got off the phone.

Date of experience: July 17, 2025
Caitlin T. — Reservations.com Rep
4 weeks ago

Greetings Kathy,

We are overjoyed to hear that Abraham was able to assist you with your travel plans! Great customer service is something we strive for and we are excited to know Abraham was able to hit the mark with you! Thank you for booking with Reservations.com!

Kindly,
Caitlin Thomas

Canada
1 review
0 helpful votes
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Jeanne at sandman
July 27, 2025

Jeanne was super helpful and friendly, she honestly saved my $#*! by getting me a room when there was no vacancy.

Date of experience: July 16, 2025
Caitlin T. — Reservations.com Rep
4 weeks ago

Greetings Sabrina,

We are overjoyed to hear about the wonderful customer service Jeanne was able to provide you! We are so grateful for the opportunity to assist you with your booking and thank you for booking with Reservations.com!

Kindly,
Caitlin Thomas