Reservations.comReviews 2,982

Made two reservations which I thought were directly with the hotel I wanted. Turns out it was through reservations.com. Cancelled the reservations immediately and their confirmation email for the cancellations stated there were to be no cancellation fees. Two charges of $21.77 showed up on my credit card statement! They are not responding to my emails. Bunch of cybercrooks in my opinion. Don't know what to do next to get my money back. Anyone with any suggestions on how to get reimbursed? Have since contacted my credit card company and they reversed these fraudulent charges. Unfortunately I had to destroy my existing card and was issued a new one. This was to ensure that this company didn't try to charge anything else to my old number.

Reservations.com is full of crooks an no good practice. I booked a trip via phone call to verify I could cancel my reservation and recieve my refund if my best friend past away before I made it. Unfortunately he did pass, on Christmas eve, two months prior to my reservation. Naturally I cancelld my plans to go to his wedding. Come to find out none of my money was refunded. I called and they informed me they would look into it. They told me they would not refund the money after being on hold for twenty minutes. They explained it was company policy that no refund be given, and if I wanted any sort of refund I would have to call the hotel thru which THEY booked the room. Key West Inn Fairhope, Alabama also is a bunch of crooks. They said they took their share and would issue no such refund, and promptly sent us back to reservations.com. They continue to be less then helpful or any sort of empathy towards my situation! Reservations.com has lost any trust or future business from me my family and anyone who has heard my story.

I made an attempt to book a room in Salt Lake City using the Reservatiions. Com link on Google. I entered the required data and sent the request. A colored pop-up screen appeared that said that there was an error and the transaction could not be completed. I backed up, entered the data again and sent the request. The same screen appeared that no reservation was made. I was stupid enough to try this again... DUH... and got the same screen that no reservation had been made. I gave up on this site and completed my reservation on another site. When I got to the hotel in Salt Lake City, I discovered that I had three additional reservations for the same room from Reservations. Com. On the first call to the Reservations.com help phone to correct this, I was told that I needed to call back after 0900 the next day since that is when "Frank" would be in his office?. The second call after 0900 the next day had me talking with "Joey". Joey informed me that the charges had already been made on my credit card and NOTHING could be done. My credit card company then advised me to call again and talk to a supervisor. This I did, and talked with Victoria after a lengthy explaination to Ray. Victoria was helpful and promised that this would be resolved in 8 to 10 working days. So, to this point, all of the charges have NOT been credited back to my credit card account. Three credits were issued but three others for $14.99 have not been erased. I advise you to not try to use Reservatioons. Com unless you want to spend a bunch of time trying to get any problems resolved. I was told also that they are affiliated with Expedia.com, so beware.

I booked a room at the Waterfront hotel in Windsor for two nights 285.00 Canadian and they charged me 410.00 American exchange on the hotel charge. I'm in Canada, making a long story short, I had to cancel and rebook same hotel. Its been two weeks and no refund onto my visa yet - small claims court is the next step, if that refund is not returned shortly.
Never/Ever use this company its part of Expedia!. Told everyone I know about this and saved all the paperwork for the lawsuit. American companies still thinking that Canadians are stupid - this company is doomed to fail. Tell all your friends and contacts to avoid them..

This company Reservations.com pops up on Canadian sites without identifying itself. I was on a Hampton Inn and Suites site in Barrie. Ont. Canada and was in the process of booking a room for 135.00 Cdn when a pop up with the hotel name and 106.00 per nt for 2 queen beds exactly as I needed. Asked reservation clerk if that is possible she said yes but they said I would have to book online to get that deal. In the end it cost 367.00Canadian plus $21 Cdn booking fee for two nights. This was considerably above the pop up rate of $106 per nt with no mention of a booking fee and which did not mention US or Canadian funds. They are an Expedia affiliate because it was Expedia who paid Hampton Inn and Suites 120.08 Cdn per nt. I immediately contacted my Visa fraud Dept, The Restitution Officer told me she only books direct because she gets many calls like mine and the rest of you a day. This goes for Airline flights, Hockey, Baseball, Basketball and Concerts tickets. Book Direct. My Visa refunded me the difference as an act of goodwill as a one time thing.

I clicked on a google ad thinking I was booking with a hotel directly. After going through the booking process, I noticed a $14,99 difference in what was on the email receipt and what was on the booking summary page. After some research, I found that they charge a 'booking' fee that is hidden in the fine print about their no fee changes and cancellations. It was definitely not disclosed. I called, stayed on hold for about 30 minutes and was then promised a refund. The next day I got an email saying my refund was denied. Don't repeat my mistake... avoid this questionable company.

Hidden prices, inaccurate receipts (the price charged does not equal the price stated on the receipt... is this even legal?!?), hidden currency, a purposefully deceitful website (prices are not quoted accurately, currency is not clearly stated), and nonexistent customer service. This is a fraudulent website that should be shut down (I cancelled my credit card after using it on their site).

For all you Canadians out there, the website advertises Canadian hotels however the prices are listed in USD (this is not clearly stated on the website)... and there ARE hidden fees. BEWARE!

Also, the Reservations.com website adds the name of the hotel you're searching for in google to the front of their website domain. For example, if you search for 'Best Western', their website will appear as 'bestwestern.reservations.com'. Deceitful and sneaky... don't get caught in the same trap I did. Book direct or with a legitimate website and always verify your currency.

Stay away from this site!

I am Canadian, and I admit... I screwed up when booking through reservations.com. I didn't realize that the charges were is USD, so my "great deal" on a hotel in Banff really was not that great. But, that was my fault.

The one thing that will have me never use their services again is when I booked the room it does not include "taxes and fees" which were insanely over priced! We have 5% tax in Alberta, yet the taxes and fees for the room were over 20%!

To top it all off, I received a SECOND charge on my credit card for $21 Canadian (~$15 USD). I called and asked about this charge and was told that is a booking fee simply for using reservations.com. That's one steep booking fee for simply using a website, not to mention I have already paid 20% taxes and fees on the room itself.

Room breakdown:
$70 USD for the room itself
$22 USD for taxes and fees
$15 USD for use of reservations.com

I find this ridiculous! I will never use their services again and I hope nobody else ends up in the same situation (although it looks like I'm not alone on this matter)

I really enjoy trip planning and I think I am good at it... BUT I too got sucked in to thinking I was on the hotel's website. Not until all my details were completed and the reservation authorized, did I discover that the rate was in US dollars (for a Canadian hotel). At today's exchange rate of 1.37 that was a hefty increase. Also, at some point in the completion process, a logo popped up for Hotel-Checkout.com. Then the big surprise an added charge of $39.50US was added as a booking fee. There and then I decided to cancel the reservation and advise my credit card company. Today I called Res.com and demanded to speak to a supervisor. After lengthy waits, maybe 35 minutes, I did speak to someone and I have received written confirmation that my payment will be refunded. However the $39.50 booking fee was billed from another entity - Hotel-Checkout.com When I inquired at Res.com what their connection was to this reservation, they said they had no idea who this was! I have now written to Hotel-Checkout and they have promised a refund. We will see what happens now. Bottom line- do not use this company! Go direct for the best rate!