Reservations.comReviews 2,996

Deceptive. Plain, simple. You think you are on the main hotel website. Nowhere does it say Pre-payment. Nowhere. In fact... I opened up the additional information and it CLEARLY states that "cancellations or changes after 4 pm (on the day of my reservation)" etc etc may be subject to a charge. Which is what every single hotel reservation out there states. The difference? These guys charge me a $35.67 USD "service charge" and a n additional "$14.99" reservation charge. Precisely WHERE on your site does it state this? Complete cash grab. These guys are purposely deceiving. I have already filed with the BBB and will make sure every penny I am out is recovered. I cancelled but of course they gave me the 7-10 business day standard... and when asked about the $14.99 USD charge which I didn't authorize they told me is have to dispute this with my credit card company. Wish honest people would operate honest companies. What goes around comes around. I sleep well at night. These people associated with this company will have their day. Karma is a $#*!.

Stay far away from this business, they keep telling you they've refunded my service fee (called them within 5 min of booking as it was a mistake and I never went on the trip) but refuse to provide any written confirmation of anything and will keep telling you to call the bank. I've called in about 5 times over the last month and have been promised emails, and to wait 3-5 more days every time and nothing happens. Im disputing their service fee through the CC now. Total waste of time and this company is running a scam with all oversees customer service that have no authority to do anything.

Warning, this site is misleading, does not state the terms clearly up front, says they
Have charged your account the full amount of your stay the minute you pressed the "book" button, has a no refund policy and their customer "service" is impossible to deal with. When I booked a room I thought I was on the hotel website, it was not clear it was a second party site. After booking I was informed I had just paid the full amount and there was not refunds. The links on the confirming e-mail to the site did not work so sent an e-mail reply canceling the reservation and called customer service. I was told repeatedly the hotel policy did not allow refunds. I repeatedly asked to talk to a supervisor and then finally was put on hold for 30 min and when the rep returned he said he called the hotel and their policy would not allow refunds. While on hold I checked the hotel website and for the same room rate the consolation policy was a full refund if canceled 48 hours prior to arrival so I again asked to talk to a supervisor and was put on hold and waited 30 minutes and was disconnected. I called back the next night and tried again and the rep said his "support team" would call the hotel to confirm. I waited on hold for another 30 minutes and the rep confirmed I was correct but a manager was not available at the Hotel to authorize the refund and he would call back in 2 hours. It as to late so I asked him to call back the next day. He did not call so I called him back because I had requested his direct line. Again I got the same line that he had to work with his "support team" and put me on hold for the minimum 30 minutes and was again told they could not reach a hotel manager. The rep said he would "escalate" the request, what ever that means, and would send me an e-mail the next day. I am going to dispute the charge with VISA and be very careful on the booking policies on any website in the future.

I thought I was calling La Quinta Inns as I was on their website and I do not book through third parties. The only reason I called was I was having problems booking online. I asked if I was speaking directly with the hotel and she said they handle that location's reservations. I asked multiple times why she would not take my rewards number and she said to present it at check in. I cancelled the reservation the day it was made and if I go to their site it does not show a reservation. I called when I noticed my credit card had 2 charges (one being the $14.99 fee that was NEVER mentioned). I called and was told that I did not cancel-he was unable to explain why it appeared to me that there was no reservation. I have yet to be refunded any money but I will be reporting them to LaQuinta and the BBB. They do not answer questions asked and apparently they do not process cancellations. I too do not have any idea as to how I was directed to them.

This is a scam site. Cancellation is not free as they charged $25 for cancellation and $20 for order fee. Also credit card was charged immediately.

I cancelled and placed the reservation with the hotel directly and was charged almost $100 less than reservations.com charged, so better off but they are thieves.

RESERVATIONS.COM IS A SCAM... DON'T DO IT! I JUST TRIED TO MAKE RESERVATIONS WITH SANDESTIN GOLF AND BEACH RESORT SO I THOUGHT AND ENDED UP ON THE PHONE WITH THESE CON ARTIST! I TRIED TO BOOK THIS HOTEL FOR MOTHER'S DAY WEEKEND AND I GOT CONCERNED WHEN I NEVER RECEIVED AN CONFIRMATION EMAIL FROM THE HOTEL. I THEN TRIED TO CALL BACK TO FIND OUT WHAT HAPPENED ONLY TO FIND OUT FROM RESERVATIONS.COM THAT I HAD NO RESERVATION WITH THEM NOR DO THEY HAVE ANY INFORMATION WHERE I BOOKED THIS HOTEL. THEY WERE ALSO VERY RUDE AND I GOT HUNG UP ON A FEW TIMES... SO NOW IM IN THE PROCESS OF DISPUTING THIS CHARGE WITH MY BANK. RESERVATIONS.COM HAS CHARGED ME TWICE ON 2 SEPARATE DAYS $14.99 FROM THEM AND ALSO $370.28 FROM HOTELS.COM. WTF! I WILL NEVER DO THESE AGAIN BUT IM DAMN SURE GOING TO FIGHT TO GET MY MONEY BACK IF I HAVE TO TAKE THEIR ASSES TO COURT. IM ALSO CALLING CONSUMER AFFAIRS ON THEM AS WELL. PLEASE BEWARE!

I just checked into our hotel and was told by the hotel staff that we had booked through Expedia. I always book straight through the hotel, so I almost couldn't believe it. I checked my email from "ian" and realize in small print that I ordered by phone through reservations.com. I called directly intentionally because I wanted to avoid any miscommunication. The person on the phone told me that he would use my loyalty rewards number, obviously that was a lie. I was told that they couldn't pull up our room number from last year. He never explained the reason... that I had called a 3rd party reservation's company. In retrospect, that should hear alerted me. This company aims to deceive their customers. I could have gotten a much cheaper rate had I booked directly through the hotel like I had thought I was doing. I will share my experience on social media in as many ways as I can. This is a very bad way to start our vacation, realizing I was taken advantage of and mislead.

Reservations.com is deceptive and unethical. They advertise a low rate but after you book, you are charged booking fees and other fees which escalates the AMOUNT BILLED BY $50-60 dollars! They do not disclose full billing amount until after you have paid! Do not trust them with your credit card data! Please call your credit card company immediately and alert them and ask them to issue you a new card with a new number! Then report them to the Better Business Bureau!

I had a similar experience to the others who posted on this site. When I thought I was speaking with the hotel directly I realized that was not the case when the rates were higher. When I told the agent I did not want to book they said it had already gone through and was nonrefundable. When I asked to speak with a manager a gentleman came on the phone and claimed he called the hotel to cancel the room, but could not without manager approval and a manager would not be available until the next day. If the company treated their customer with transparency they may become a major player, but with this type of operating practices I hope they are not in business long.

Doesn't rate a star... Looked at a hotel site, saw the "call us" prompt and thought i was dealing with the hotel's reservations personnel. Noticed the agent had a difficult time with the English language. Made the reservation and when I received the email confirmation I saw my card had already been charged. Called the hotel direct, got a cheaper rate quote, and found out that Reservations.com puts ads on hotel sites and people think they are dealing direct. Called to cancel and got an agent who had an even worse time with communicating. Finally, got the reservation cancelled and was told the $14.99 fee would be refunded separately. I am contacting my credit card issuer to ensure the full amount is refunded.