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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Reservation on line was simple and easy, filling out the follow up survey took more time and required more info sharing than necessary
It was easy and convenient. It was clear to see, which I checked online and very good ratings which led me to decide Hampton Inn was the best choice.
Thank you for taking the time to leave us a review, Gordon. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
Quick & easy
Very explanatory on how to book online great exp
Thank you for taking the time to leave us a review, Pauline. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
Easy experience. Great selection. Easy to understand instructions.
Thank you for taking the time to leave us a review, Irma! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Wonderfully easy and convenient. We'd definitely book through them again
Thank you for taking the time to leave a review, Kai. We are committed to ensuring that our customers receive the most competitive rates available. We look forward to your next booking with us!
Satisfied with the booking process! I also booked for my daughter another time and it was very easy! Thank you! Merry Christmas 2024
Thank you for taking the time to leave us a review, Sherry! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations! Enjoy your trip and the holidays!
Made it easy to book a room. Hotel is right in the area that we needed to be in to visit our grandchildren.
Thank you for choosing to book with us, Ronald. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Will not give refund. Was told full refund by date reservation made. Hampton Inn did us wrong...
This should add the needed characteristics.
We're sorry to read about your experience and the time it has taken to receive your refund. Sometimes, refunds can take several days to process, depending on your financial institution. I will follow up with you in a private message. If you’d like more help with your reservation, you may contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
Very easy to confirm a room at such a nice spot. See John in the bar for great food and drinks.
Thanks for your review, Jim. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
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Thank you for leaving a 5-star rating, Jim! We look forward to your next booking with us!
It was a fast and easy experience and we look forward to our visit here next week
Thanks for your review, Jeremy. We are happy to know you had a positive experience! Please let us know how we can make your experience even better. If you’d like more help with your reservation, you may contact our escalations team at support@reservationdesk.com.
Easy and fast. No troubles understanding. Very straight forward
Thank you for taking the time to leave us a review, Grant. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Booked a room with what I thought was the hotel reservation line turns out I got this third party booking site. End up not needing the room but they tell me after the fact that I can't cancel. Great company. Do your self a favour and use Travelocity or one of the other companies. At least they let you cancel 48 hours before.
Thanks for your review, Angelo. As an online travel agency, we are required to follow the terms and conditions as well as the cancellation policies that the hotels establish in the booking system. These policies are highlighted before customers complete their booking online or shared by our agents with customers booking on the phone. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
I've stayed once before. The booking is simple. I do not however like giving a review before my stay but I had to to confirm I received my confirmation
Thanks for your review, Rick. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
All good and I would prefer a room on the first floor have stayed here a few times in the past very nice hotel
Thanks for your review, Jeanette. You might want to contact the hotel directly for a specific floor, but we can definitely put in a request for you. Please feel free to contact our escalations team at support@reservationdesk.com.
Impressive lobby, welcoming atmosphere. GPS directions were useless.
Thanks for your review, Jackie. We truly appreciate your business and are grateful that you decided to book with us.
First time that I have utilized the service. Just found out about the site through reviewing the property I was researching. Found out I could book a room at that property through your website. Got it reserved and was followed up by text and email.
Thank you for leaving a review, Darcy! We love our first-time customers and truly appreciate your feedback. It's great to know that your experience with us was positive, and we look forward to your next booking!
Great price and quick booking! Hotel is on good location for our trip next year.
Thank you for choosing to book with us, Vicki. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
No comment. Easy to book. No problem. Reservation Desk's Sitejabber.
Thanks for your review, Lydia. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Went online to see if any rooms were available last minute for Christmas. Was able to book a room and pay without any hassles. Was quick and easy.
Thank you for taking the time to leave us a review. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave us a review, Roger. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!