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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Smooth and was enough to accomplish. Stayed last year., am old, 50 characters is a bunch
It was very easy to manage and very clear with amounts and fees and also photos of the rooms.
Very easy and affordable and nice … it took all of 12 mins or less to reserve the room
Easy to use. Will use it again if I choose to go on another trip
2nd try worked.they had my last name wrong then charged extra to cancel it finally have it sorted out
Hope the room meets our expectations. Truthfully, what the hell can a booking site do other than record data? This block requires 50 strokes to complete the survey? This defeats the purpose of a candid response, other than negative feedback. If I have to do it again, I won't use Reservationdesk, I'll call the Hotel.
I will never use your co again the worst experience i have ever experienced and will tell everyone i know
After i realized i made a mistake on a reservation i call them back in 10 minutes because they add was misleading, they originally said they would reverse it but then they said no so i call the hotel in question and they said they never got my rev i will be disputing the charge and calling the hotel corp headquarters and telling them what happened never use reservation desk
Booking was very efficient and confirmation was sent in a timely manner!
I honestly wish I didn't have to write this negative review. My wife and I live in Irvine, CA and we booked a Newport Beach NYE cruise to bring in the New Year. Really fun way to spend time together and celebrate. We also booked a room at Holiday Inn Express Newport Beach to have a place to stay after the cruise. It's obviously a convenient place to stay after getting off the boat. Our room for New Years Eve (12/31/24) was booked a couple weeks BEFORE NYE, and we received reservation confirmation from our credit card company. We wanted to make sure we had a place to stay after enjoying the cruise. We don't want to be driving on NYE of course. Holiday Inn Express Newport Beach canceled our reservation a COUPLE HOURS before check in. They are literally awful people who take no accountability. Who does this kind of thing (hours before check in)? I called Holiday Inn Express Newport Beach to discuss them cancelling the reservation and they literally hung up on me. No apology, no acknowledgement that they messed up. Absolutely awful people who don't care and take zero accountability. They need to be held accountable for their actions and lack of proper management. Very frustrating for my wife and me. I hope this review will make the decision makers at that hotel take accountability for their actions and I hope it helps others from dealing with this kind of frustration. Happy New Year! Be safe and avoid Holiday Inn Express Newport Beach. They are awful people.
Thanks for bringing this to our attention, Jason. I will follow up with you in a private message for your information so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
It was easy to book a room. Instructions were complete and concise.
Thank you for taking the time to leave us a review, Marion. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Are you kidding me? There's no way I'm gonna enter at least 50 characters.
Thank you for taking the time to review us and provide feedback, Doug.
Booking was easy and efficient however the fee did not reflect the original rate discussed with the hotel itself. Had to call and confirm that the charge was what was expected.
Thank you for taking the time to review us and provide feedback, Alanna. Your insights are incredibly valuable and greatly appreciated.
It was good. Everything went fast and was an easy process. Thank you
You're welcome! Thanks for your review, Cynthia. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Great and easy to book with, will recommend to friends and family to use.
Thank you for taking the time to leave us a review, Marty! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations! Also, thanks for recommending us!
Great easy to use no problems booking the reservation have a great day
Thank you for taking the time to leave us a review, Kevin. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Had to pay full peice, not given hospital rate. No lamps, sheet not fitted, kept coming out, had to ask front desk for clips to hold curtain closed, really old microwave. Took 10 mins to heat warm small bowl of soup, no lights in dark outside blocked off hallway. Worse Motel I ever stayed in and it's been many. Will see if I get medical discount in morning when I sign out. Front desk lady said, when I checked in, cause I called thr number on the website, I don't get medical discount!. Well they never gave me the medical rate. To edit my review I had to put today's date in for stay. But it was December 30,2024
Barb, we're sorry to learn about your experience with the hotel. Reservation Desk is an online travel agency, and we book rooms for over 200,000 hotels worldwide. We recommend contacting the hotel directly to resolve your issues, but we would be willing to work with you on this. Please feel free to contact our escalations team at support@reservationdesk.com.
I will be calling to get a better Senior Rate like my sister-in-law got by calling in. $120 per night.
We tried calling many times but nobody would answer the phone...
We’re sorry you had difficulty reaching us, Eldon. Your call is extremely important to us, but sometimes we experience a high volume of calls. If helpful, please feel free to contact the escalations team at support@reservationdesk.com.
Very easy to book a room
Thanks for the great experience on booking my room
You're welcome! Thanks for your review, Hector. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Just follow the questions. All was accomplished and ready to go
Thank you for taking the time to leave us a review, Diana. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
They intentionally make their website look like the actual hotel you're wanting to reserve. When you discover that it isn't - they refuse to refund you. I literally called 30 min after booking and they refused to assist me. An absolutely horrible company that is a complete scam!
Andrea, we're sorry for any confusion between us and the hotel where you are booking. Reservation Desk is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. I will share your feedback with our customer service manager so we can look into this further. If you’d like more help with your reservation, you may also contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for leaving us a review, Teresa! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!