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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Everything went very smoothly, hope the experience will be memorable.
Be careful of your bookings. My wife thought she was going through the hotel site but got Reservation Desk. This site was triple the taxes and fees plus a service fee. We booked a Geneva Inn weekend. Reservation desk charged 164.38 and the hotel charged $52.70. Do the math and beware.
We had to cancel with Reservation Desk and go through the Hotel directly. We still lost the $17.99 for their service fee. We still saved enough to buy a dinner, well maybe a lunch.
Thank you for your review and sharing your experience, Spencer. The contracted rate was agreed upon at the time of booking. We are not directly affiliated with the hotel and therefore cannot guarantee any rates they are offering. The nonrefundable service fee is stated in our cancellation policy. We charge this fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us. When booking online, you must acknowledge the information is correct and agree to the terms and conditions of the reservation before it can be completed. We apologize for any confusion or inconvenience.
It was pretty easy to book online
Got the confirmation quickly
Thank you for taking the time to leave us a review, Martin. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
Tell them when you need a room, select a room, and pay. Very simple
Robert, thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Excellent Service, easy web navigation. Fast, easy and accurate.
Thank you for taking the time to leave us a review, Tom. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Very easy, great price. I have used the site before, and I was very happy with the service
Welcome back, Herbert! We truly appreciate your decision to book with us again. You are very important to us, and we look forward to providing you with exceptional service and an enjoyable experience in the future. Thank you for choosing to book with us!
All the information I need is on the site, and the response id very rapid.
Thank you for taking the time to leave us a review, Lawrence. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
It was simple and fast. The options were clearly stated, making data input a no-brainer. It was probably the quickest I have ever booked a room.
Thank you for taking the time to leave us a review, Jack! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
I believe I was lied to. Unable to cancel my reservation, had to pay even though I did not use room. Additional feel for their service in the past. DO NOT TRUST!
Thanks for bringing this to our attention, Anne. I will send you a private message for your information and share your feedback with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
Easy and fast.
It popped up on the place I was looking to book and I got the room a little bit cheaper than what the regular site said.
Thank you, Reservation Desk!
You're welcome! Thank you for taking the time to leave a review, Don. We are committed to ensuring that our customers receive the most competitive rates available. Thanks for booking with us!
The process was Fast and easy. I use reservation desk for all my hotel bookings
Thank you for your review, Fabiola. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
I went to the specific Hampton Inn I wanted to stay at on line and booked my reservation on their web site. I got a confirmation right away with all the information needed. I never have stayed with Hampton Inn so we'll see how it goes from here.
Thank you for choosing to book with us, Robin. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Easy and convenient to process reservation and Inn information
Thank you for choosing to book with us, John. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
It was simple and straightforward. It seemed too easy I would look for it again.
Thank you for taking the time to leave us a review, Steven. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Booked a hotel then cancelled couple hours later. They charged my credit card. Did not stay at hotel- was not clean. Ver deceptive beware of this company. Terrible in every way
Thanks for bringing this to our attention, Sam. We apologize for any inconvenience this caused you. I will send you a private message for your information so we can look into this. If you'd like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
Very easy to book, much appreciated! Will use this site again
Thank you for taking the time to leave us a review, Carol. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
A beautiful place to restore and relax while enjoying the amenities of Schaumburg retail, restaurants, and shopping. A convenient getaway but still close to home.
Thank you for choosing to book with us, Stephanie. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
We were able to check in early before the snow came and took the hotel shuttle to the airport. Very convenient for me.
Thank you for taking the time to share your feedback regarding the booking process, Beverly. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
-had no problem with booking. Another site would not Phil up its final procedure
Thank you for choosing to book with us, Shelley. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
It was easy to make my hotel reservations online with a few clicks.
Thank you for taking the time to leave us a review, Emily. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave us a review, Dennis. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future! Enjoy your stay!