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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Very simple to book online. Looking forward to a great trip and stay.
Thank you for taking the time to leave us a review, Brenda. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
Reservation Desk was easy to use, provided me clear information and instructions, and enabled me to obtain the reservation I needed to complete my travel arrangements in Milan.
Thank you for taking the time to leave us a review, Brian. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Really easy, no issues, worked out well. Can't wait for my next booking
Thank you for taking the time to leave us a review, Jason. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Pretty easy and straightforward booking for the hotel room. No surprises while checking in the hotel too. Hope to use it again!
Thank you for taking the time to leave us a review, Rajeev. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Great service, easy to navigate website. It was my first time booking through this website. I would highly recommend
Thank you for leaving a review, Jada! We love our first-time customers and truly appreciate your feedback. It's great to know that your experience with us was positive, and we look forward to your next booking! Also, thanks for recommending us!
Very easy and efficient! Got my confirmation e mail immediately! Stress free!
Thank you for leaving us a review, Tiffany! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
This is a great pathway to reserve if not signed up as Choice Hotel
Thank you for taking the time to review us and provide feedback, Patricia. Your insights are incredibly valuable and greatly appreciated.
All do do go go go B go go go go go Vicodin lock lock do go or do if do it do it do it do ok if LS ask if go off do if go
Thank you for leaving a 5-star rating, Benjamin! We look forward to your next booking with us!
I found and booked my hotel room using this site easily. Very user friendly.
Thank you for taking the time to leave us a review, Donna. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
We look forward to returning for another family get together at Pheasant Park
Thank you for choosing to book with us, Linda. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Good place with what you need. Nice view. I'd stay there again.
Thank you for leaving a 5-star rating, Jordan! We look forward to your next booking with us!
Reservations were easy and convenient. I appreciate the user friendly options to reserve my vacation.
Thank you for taking the time to leave us a review, Narada. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Very well organized and easy to use! I was able to make my reservation in record time.
Thank you for taking the time to leave us a review, Richard! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Easy, efficient, fast. The front desk associate (a young man) gave me details and was very nice.
Thank you for taking the time to leave us a review, Jeanie. We are happy to know one of our representatives was able to assist you and provide excellent service. We look forward to serving you again in the future!
Quick, easy, information clear, concise.
Calendar large enough you are entering correct dates.
Thank you for taking the time to leave us a review, Deborah. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
The online reservations were very fast gave me all the options and prices
Thank you for taking the time to leave us a review, Willard. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
C'est ma première réservation chez vous. Facile et agréable. Je trouve cependant déplorable que la confirmation soit unilingue anglophone. Mon nom est Gendreau et je demeure à Québec. On ne peut pas douter de mes origines francophones. Dommage et décevant.
Merci d'avoir réservé avec nous, Marcel.
Booking online is a breeze and simplifies the entire process. The website is designed for effortless navigation and a seamless experience. Reserving your spot has never been more convenient or straightforward. Enjoy the ease of online booking and save valuable time. Start planning your experience today.
Thank you for taking the time to leave us a review, Kameren! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
The process was quick, easy and convenient. That nails it. I have to include at least 50 characters, so here goes. 50 49 48 47 46 45 44 43 42 41...Are you really going to make me to through all this? It was easy, quick and convenient. Take the win, for heaven's sake.
Thank you for taking the time to share your feedback regarding the booking process, Jim. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
You're welcome! Thanks for your review, Amy. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!