Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
It was super fast and easy. I needed a reservation for a funeral and i had a room in seconds, no stress.
All was handled well. However, I did have to call the site to finish
Thank you for taking the time to review us and provide feedback, Carolyn. Your insights are incredibly valuable and greatly appreciated.
Super easy! Found hotel I wanted and when I needed to book. Not sure what else you want me to say to get to 50 characters in this review. Short is usually better!
Thank you for taking the time to leave a review, Suzanne. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Desk, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
Overall great experience in booking room for the weekend! Very easy
Thank you for taking the time to leave us a review, Patricia! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations! Enjoy your stay!
Reservation site was simple and easy to do the reservation.
Thank you for taking the time to leave us a review, Erlinda. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Very easy to navigate the website as was the booking experience
Thank you for taking the time to leave us a review, Diana. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Rep was friendly and helpful. He answered all my questions.
Thank you for taking the time to leave us a review, Krista. We are happy to know one of our representatives was able to assist you and provide excellent service. We look forward to serving you again in the future!
Reservation was easy and hotel location was convenient. Fast and easy
Thank you for your feedback, John. We strive to make our booking process fast and effortless for our customers. We eagerly anticipate your next booking with us!
Fast and efficient we were looking for a scenic area to stop in for the night on our way back to Iowa.
Thank you for choosing to book with us, Joyce. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Well making a reservation is not hard. It's when you arrive and front desk tells you. You don't have a reservation. Now that's a problem. I will send a review after my stay.
Thanks for your review, Benita. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
No problems…easy and fast response.Coming to Bismarck for State Hockey and watching granddaughter.
Thank you for your feedback, Sandra. We strive to make our booking process fast and effortless for our customers. We eagerly anticipate your next booking with us! Enjoy your stay!
Good. …………………………………. …………. …,,,,.,………………………...
Thank you for taking the time to leave us a review, Debbie! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
I've been here before and was treated with respect and my dog would agree!
Thanks for your review, Cathy. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
I filled out what I needed to. I was sent a confirmation my hotel room is booked. It was easy and efficient
Thank you for taking the time to share your feedback regarding the booking process, Jennifer. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Easy and convenient booking. Love it.I had not issues with booking.It was quick and easy to understand.Booking was well organized and easy to follow.
Thank you for taking the time to leave us a review, Tamesia! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
It was easy to book our hotel. I would use it again in the future
Thank you for taking the time to leave us a review, Craig. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
The process seemed to go smoothly... easy access...quick. There were several rooms available and selection was simple. Check out was the easiest part and the confirmation and breakdown of charges information was very quick to come through on my phone. Steps were easy to follow.
Thank you for taking the time to leave us a review, Donna. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
It was quick. I did not receive a confirmation via email, but I did receive it by Text. If when I arrive tomorrow my room is reserved as requested the experience will have been fine. The charges are showing on my account so I'm assuming everything will be fine.
Thanks for your review, Wayne. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Easy to search dates and rooms on line. Instant confirmation after booking. Thank you
You're welcome! Thank you for taking the time to leave us a review, Nena. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
Good, it was very easy to make my reservations with the website
Thank you for taking the time to leave us a review, Patricia. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback, Sarah. We strive to make our booking process fast and effortless for our customers. We eagerly anticipate your next booking with us!