Rent The Runway

I got a membership and enjoyed it for 6 plus months but now the Dallas wear-house uses a third party delivery company called return mates. I have not received items in 2 months now. They keep "re-opening" spots for me to make another order but never receive it. I gave them 7 weeks and 4 orders to try to resolve the problem but they can not figure out shipping. Do not recommend.

The majority of the dresses in stock have remained the same for years. Now that they use FedEx and you can't return things at a kiosk in Wework, it regularly takes a week for the parcel to reach what would be a 2.5 hour drive. I get a heart attack every time because FedEx doesn't scan the package for days. I know that's a FedEx issue but RTR hired them and chose that service. After I return the package it's just in the ether for the better part of a week each time. This last shipment smelled like cigarette smoke so I contacted customer service and returned it immediately. That was a week ago. So I'm out any spots because their customer service has gotten awful. I'm so exhausted by their poor service and all the outfits look worn out and have been in circulation for years. If it had the stock, quality and service level as a couple years ago I would deal with the horrible customer service but it's just a headache.

I was so excited to try this service out, but ended up being disappointed in the product selection and customer service and cancelled after 2 months. I signed up a month before a wedding in hopes of finding a wedding guest dress. There were a few items in my size and maybe 10 new dresses were added within that month, despite the fact that RTR prides themselves on new items daily. I ended up NOT getting a dress for my special event and had to buy one elsewhere. Also, they let you have up to 2 items 'free' within your first 2 months as you're getting used to the platform. I tried to do this and they told me no. Would not recommend.

Rent the Runway is a great idea and I have used it in the past and enjoyed wearing a few new things to the office. Although the last couple of times has left me more frustrated - you aren't able to see what's currently available until AFTER you purchase a membership. Once you purchase the membership, a lot of the items that you saw before and wanted to order are unavailable in every size. This was very frustrating as now i'm stuck and don't like any of the other dresses available for a specific event I have. I won't be using RTR in the future.

Dont bother applying for a job with this company. They are terribly mismanaged. They've hired many employees in the past month only to notify them today (9/12/22) that they are being laid off.
STAY AWAY!

This company just gets worse and worse. I had an unlimited subscription and since they did away with that it's been one issue after another. They've hiked the prices several times and I was just notified my subscription would be going up over $20 per month AGAIN. The shipping is hit or miss, sometimes I get my order in a day, other times it's 4-5. If they don't receive my returns within one business day they put my whole account on hold so I can't order or return anything else. Their customer service is honestly the rudest I've ever experienced. I've received a few items that smell like body odor and several are clearly over worn, pilling or stiff feeling. Every single hanger I get for pants is broken I can't return things at West Elm anymore, which was super convenient. I really want to cancel but haven't been able to find a comparable subscription service yet.

I really wanted this to work out. I love the idea of renting or borrowing clothes instead of purchasing them. But their company is just an all-out mess and it's too frustrating to be worth it. I did a one-month trial subscription and they lost TWO packages and tried to charge me $600 for clothes I had already returned. The same dress arrived damaged, twice. Their customer service department is constantly asking to confirm the same information over and over, you spend half the time confirming stuff--which they clearly don't bother to do on their end since they keep losing stuff.
Not only that, but the clothes were all the same style and awful. Puffy-sleeved peasant blouses and crop tops--that's it. Apparently your only options in 2022 are "1970s disco" or "I just stepped off the covered wagon." Every piece I tried had a super short torso.
Just not a winner, all over.

RTR is awful. I tried them for two months, they never had any of my sizes - and more seemed available under the less expensive membership than Unlimited.

I've been trying to cancel unsuccessfully - it's nearly a scam to ensure you get hit with auto renew. I've called, they always prompt a 10 minute wait time and if you leave your number, they'll call you back hours later when you're likely unavailable. If you don't pick up, good luck ever reaching them. I've sent about 10 emails to two different addresses and have heard nothing back in 5 days.

Avoid this service at all costs.

I received a damaged dress, and I didn't have time or wanted to pay them additional shipping fees to have another one sent. So, I returned it. Come to find out, I don't get a refund. Rather, they will only give me store credit. As if I'd ever want to use them again! Customer service is terrible. Also, if you see good reviews, it just means that person didn't have issues or get sent poor quality items. Many years ago, there dresses were much better. Lately, everything I've gotten seems worn out or heavy used! Not worth the money.

I signed up for a promo and then returned all clothing (shop worn, yuck) within a few days of receiving. THey continue to charge my cc 171.00 monthly as they need to file a claim for the lost return and won't cancel my account until then. The UPS tracking shows it was picked up from me but never delivered to them (how is this my problem?) Customer service says oh well so sad you didn't read the fine print! NEVER do business with these losers...

I no longer use Rent the Runway. Twice I've used them for a wedding cocktail dress. Twice I've been disappointed. My dresses arrived in time, however, they were in poor condition. One was badly stained and I had to have it dry cleaned (RTR picked up the tab). Another smelled like BO (not cleaned) and another had the under lining hanging out. Where's the quality control?!? Their customer service is very good, but it's too late when you're going out of town and don't have many options. I won't use them again and I actually steer customers away...

Same reviews as below. Never received the dresses I ordered and explanation was "this happens with NJ addresses" where items get re-routed back to them before it even gets delivered to the customer. WHAT! It's a "computer glitch" they say. Just plain ridiculous. If they know about it - why not fix it? So they can stop disappointing people and leave them hanging for special events. The worst company ever! And these "stylists" need to have some training in dealing with customers!

I even offered to pick up dresses myself because I was desperate and they said that I can't even do that because the dresses are now in the "return process" which means that they're being checked and dry cleaned! Why would they do that knowing that the dresses were not even delivered. Complete stupidity this company! What a waste of my time!

I have used the services of Rent the Runway for about 6 years. When it started out, it was much less expensive, and you did not see 4 of the same outfit at events. I did Unlimited this month and when it came down to it, I wore 1 dress. The others were in ok condition, but did look worn. I believe they time it strategically, and ship at a slow rate, so one does not receive many different outfits. I have also found that the customer service is severely lacking. Another issue..."we are experiencing higher than normal shipping, so your items may be late..." No hire more people and fulfill your obligation to your customers. I will not be utilizing Rent the Runway in the future... also, the 4.5 star reviews on their website are for the clothing, not the company!

I hesitated writing a review but this company finally made me hit my tipping point. Long story short. I rented a dress from them that gave me HIVES. It was disgusting (I'll spare the photo). When I told them all they did was "Thank me for letting them know". Seriously? Their customer service is terrible and I now question their supply chain and "cleaning practices". There are so many other services out there being the "first" to do something does not always mean the best.

Do not rent anything from this company without reading the fine print.

I signed up for the unlimited and loved being able to rent clothes and keep for weeks at a time. I recently decided to delete my unlimited subscription and didn't see the note of the date my service was cancelled either because it was never sent or it was lost within all the useless threads of RTR trying to keep me as a customer. Two weeks later I got slammed with over $600 of late fees ($50/day per item) without any notice beforehand my items needed to be returned. Working with their Collections Department now, but what a horrific company preying on customers and taking advantage like that. Never again will I rent anything from them! Truly disgusting business practice and company.

RTR has been OK in the past, but I've found that 1. Their unlimited service is $$ and not worth it. Nothing I ever want is available, and for the price, I can BUY something more current season from the REal Real.
2. Their designers are kid of going downhill. I think seeing Kendal & Kylie handbags on there has sort of sealed the deal for me. I'm to embarrassed to rent anything here again.
3. I can't believe they charge such prices for OLD season items. They are not priced accordingly. There are some dresses on there that are literally from like 2014 and they are still charging $300 per rental. Insane.
Sorry, but their business model just isn't sustainable or appealing to me anymore.

I have had pretty good experiences with dress rentals even when there were problems with dresses sent. Luckily they give you an additional size option. However I am reviewing for anyone who purchases from the final clearance sale that they may send a totally damaged item without disclosure. I purchased a purse at $140 and it came with a rip across the strap where when worn is totally visible. I have ordered final purchase items before and it always came in good condition. The RTR team would not reimburse or replace my purchase even when I sent photos of the damage. Very disappointed with their customer service decision. I won't be spending my money on final clearance purchases again.