I placed two separate orders with them and neither time ( all prices were in £ sterling) did I realise shipment would be from the US. I got hit with almost £40 customs fees despite paying for postage on the site. This is dreadful for a T shirt sale as they are generally low priced items!
Horrible at keeping in touch and then give out false information and deals spent 160$ so I can get my gifts to me before Christmas and they never made it. Don't advertise something if you can't keep your word
Order an item, never received it, they can not even find my account, told me to wait for my credit card statement showing the purchase and get back to them, crazy, never had a problem before ordering on line. Terrible experience, horrible. No email verification of order
Hi Kevin,
We're very sorry about this. We're keen to sort this out so if you have a moment, please send us your email address, shipping address, and the full name associated with the order. From there, we may be able to sort this out.
Thanks again and hope to resolve this issue for you soon!
Warmest wishes,
Redbubble
Avoid using this company at all costs. Customer service in non existent. Did not want to listen, and seemed to be reading from a cue card. Estimated delivery? Don't believe the dates they give, it would probably turn up a week late
Hi Steve,
Thanks for your feedback. One of our customer experience team members will follow up with you via email on this order issue. Please check your inbox when available!
Warm regards,
Redbubble
T-shirts arrived with wash instructions. Sadly, even washing in cold and hang drying (as instructed) does little to prevent the print from peeling away from the cloth. Overpriced and lowest quality garbage that I've ever come across. Makes cafepress look exemplary by comparison.
I purchased many things from red bubble for Xmas gifts and spent over 200$ and none of them are good. Quality is terrible some items were damaged or stained. It took over a month to arrive. Overall terrible experience will never use this site again total waste of money.
I've ordered many things from redbubble and I've never had any sort of issues with them. There has been a time where I entered information in wrong and needed to contact them and the customer service was fantastic. It only took about 10 minutes to resolve the issue and I didn't even have to call anybody. The gripe I have with it is shipping prices. Each item you order ships out in separate packages, which does get your stuff in faster but makes the shipping price kinda high. For ordering two stickers, a journal, and a t-shirt I spent $12 on shipping. I personally can look past that for the unique designs and supporting artists, but keep that in mind before buying.
I purchased four different scarves with dark designs. They are beautiful, but the ink did not penetrate the hems around the edges, so on the backside there is a thin white stripe all the way around the scarf. My Christmas scarf was apparently printed off-center so in addition to the white hems on the back, 2 sides also have white borders that show on the front. I'll probably have to cut and re-hem the edges to get rid of the white stripes which I'm not looking forward to since I know my hems won't be as good as the professionals.
I recently purchased several postcards and notebooks for my daughters Christmas. Was a bit worried because of some poor reviews. Expected delivery was two weeks from ordering however items arrived much quicker (live in UK). They are of good quality and very well packaged. Very happy overall and would definitely order again.
In what seems to be the new way of doing mediocre service this site does not give any option to speak with a human being. I placed an order and used amazon for checkout with an estimated delivery date last week. In an attempt to track the order there is no information. With a discount for ordering multiples, I still spent a great deal on 3 very simple mugs. I understand that there are shipping issues country wide right now but every package I've ordered coming from all carriers have not had this issue except from redbubble. These are a gift and I can get no updates except that the order has been made and shipped. I'm disappointed.
I love this site because they have pretty much any kind of sticker that you could possibly imagine! I received everything that I ordered, and the stickers were very high quality! I was impressed! The only thing I didn't appreciate, was how slow the standard shipping is(it takes 7 days), although, it's not too bad... If you're looking to get your items in a more timely matter, I would recommend paying extra for the express shipping. Overall, I love my stickers, and I will definitely purchase from Redbubble again! Highly recommend! :)
I spend too much time browsing and too much money buying. Overall I've been very happy. The selection is almost overwhelming. I bought two postcards where the image was too big to fit on the paper. Had I looked closer, I would have seen it was like that in the image online. I wish the stickers were available in sizes smaller than 4". Otherwise, I'm thrilled. Keep making magic!
I ordered 4 things. A poster arrived damaged. It happens. I contacted Redbubble with photos. In a day and a half I had a new, perfect poster with no further effort or cost on my part. Everything looked exactly as expected. Mask was a little thin (average), but looked good. Mask & shirt have been washed multiple times with no damage.
I hesitated to place an order based on other negative reviews, but everything was fine with my order. Product arrived within stated time frame, matched website description, credit card charged only once. Will order again in the future.
I've been buying different items from Redbubble since 2008 and even though sometimes (rarely) the print quality on the items was a little blurry, Redbubble's customer service always made it right! A+++ I totally recommend this site, especially if you're looking for really unique stickers and art prints.
Easy to buy at reasonable prices. Support is super helpful, quick to respond and nice. Hotmail filtered the response into my spam but that's okay, I've fixed that. Arrived way earlier than advertised.
Like most others on here, the product hasn't even shipped and it's after the arrival date. I paid $20 for expedited shipping for an item that was never sent. It was a birthday gift. I received a timely reply from customer service telling me to wait another two weeks. No offer for a refund.
The CSR blamed Covid and I understand the backlog issues carriers have experienced over the holidays, but Covid does not affect production times for handmade items. All the custom items I've bought on Etsy shipped on time, for example. If the item has not arrived by the two weeks given I will be reporting redbubble to the FTC and ICC, after seeing these other reviews it's clear they run the same scam over and over. May as well crumble up your money and throw it away.
Update 1-27:
Unbelievably, the product shipped within 12 hours of my posting this review. Scammers for sure.
Received a large format framed poster in the mail, and it turns out it was printed from an incredibly low quality image. See photo. Stay away, no quality control. This wasn't even close to acceptable. Order number was ******* - am battling with their bureaucracy for a refund - which is also no easy task.
Quite frankly one of my favorite sites to peruse for t-shirts. Deliveries are quick, shirts fit well and feel great. Throughout multiple orders from the site, I've only ever had one issue with an item (design quality problem I didn't notice from the thumbnail), and that was easily resolved after an exchange with the designer and very helpful customer support staff. You can make or break customer loyalty with a company's response when something goes wrong, and this site obviously cares about their customers.
Big fan of you guys!
Nice professional shipping. Love all the stickers. They are so creative and great quality. There is something for everyone and you can even make your own. Also- its not just stickers but shirts, bags, phone cases, etc.
Answer: They seem fake to me. I received such horrible service that its hard to believe this is the same Redbubble. Maybe they improved alot since OR maybe they are paying their own marketing people to post fake positive reviews. We will never know. I would say its not worth the risk. Go with another seller.
Answer: They're your typical plastic case. My sister has a case and it's lasted her s good year
Answer: Hi Julian, Thank you for asking about our sizing. Our dimensions are considered "slim fit", and are internationally based sizes. Thus, our sizing chart looks at the chest and front body range in both centimeters and inches. Here's a link to our sizing chart and feel free to reach out to our awesome support team if you have any other questions or concerns - http://rdbl.co/1tEmq7B. Thank you for your interest in Redbubble and we hope to see you on the site in the future!
Answer: Hi Judie, We're sorry to hear that! Please reach out to us through this link here: https://help.redbubble.com/hc/en-us/articles/203024315 We're looking forward to straightening this out for you!
Answer: Hi there, Thanks for writing in! If you follow the care instructions included with every t-shirt order, the design and your tee should look and feel brand new for years to come. Please let us know if you have any other questions!
Redbubble has a rating of 2.3 stars from 2,128 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Redbubble most frequently mention phone number, delivery date and credit card. Redbubble ranks 42nd among Marketplace sites.
Hi Eric,
Thanks for the feedback.
We're very sorry your order didn't arrive in time for the holiday. To help make up for the inconvenience, one of our Customer Experience Reps has send you a follow up with a little more information about this.
If you have additional questions, do let us know.
Warmest wishes,
Redbubble