Aaaaaaaaaaaaaaaa aaaaaaaaaaaaaaaaaaaaa aaaaaaaaaaaaaaa aaaaaaaa aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa aaaaaaaaaaaaaaaaa aaaaa aaaaaaaaa aaaaa aaaa aaaaaaaaaaaaaaaaaaa aaaaaaaaaaaaaaa aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa a too many stupid technical difficulties with this annoying website i give the internet 1 star too

If you are un aware, there is a company called Redbubble.com. Its a place for independent artists to post their artwork and this company prints it on shirts, phones cases, mugs, etc. At first, they seemed pretty legit. I uploaded all my art work on their site. But then I noticed my items (haven't sold anything yet) then suddenly started to see many reviews. Hmm. I google search Redbubble scam and sure enough I found some things. Artists say that when red bubble sees that your store is doing well, they will kick you out of your account and continue selling your art. Here's some clauses in their legal contract that are fishy. http://imgur.com/a/M7aCN
So please stay away from Redbubble!
(Article above is shared from another post here, reason being, for I also experienced the absolutely identical disaster, I was also scammed by Redbubble the very same way)

Let me explain my story:
Redbubble.com offers POD-business, you open a store on Redbubble, to have designs printed on merchandise. A commission based profit results selling such designs on merchandise, such as t-shirts, mugs, etc etc.
I had opened a store with them at www.redbubble.com/people/T-shirt-Thrills/shop, and invested over 100 hours in time to open that store, run an Instagram account just for that store, as well as a Pinterest site to attract traffic to my new redbubble shop.
Today, when i finally got traffic to my shop, in the matter of a mere 5 minutes, my 43 from 57 designs were taken down, shortly after that take down of these 43 designs, the store was shut down, with the bogus accusation that i had used cheap mass design.
It needs to be said, that i had so far 57 design up, these designs individually can also be purchased from other stores on REDBUBBLE.
As a matter of fact each of those 57 design would be sold as well around 20'000 times each, from other Redbubble stores. Making theses designs on my store consequently more than legit to sell as well.
Which makes this shut down not necessary at all.
Or is there a Scam behind this?
YES!,. Somewhere here lies a Scam. If not worse!
I gather that finally getting some traffic on new stores, and shutting down the stores of these artists the moment they get traffic, and, if these shut downs are done in masses, the now generated new traffic, by these new shops that were just shut down,. Will be redirected from an empty 404 shut down shop page,... to REDBUBBLE, and can create more business for REDBUBBLE themselves.
It is a pretty well thought through Con here!
I do see currently thousands! Of artists complaining their Redbubble store was shut down, also with bogus accusations, as a base for termination.
I have attempted to contact their Board of Directors, and would suggest anyone reading this should also do this as well.
LinkedIn does let you send messages to the CEO CFO CCO etc, "if" you write your issue in the message option, when you attempt to connect and link with them on LinkedIn.
They will get those messages, and read them, for they want to connect with new people.

I found below these Board Members NAMES and some email addresses for REDBUBBLE Board of Directors, which i would like to share here, so other artist in trouble can actually email real people, and not their ZENDESK, which is likely handled in the Philippines or in INDIA,... if not worse.

One thing i found out to be key, when attempting to contact these well hidden members of REDBUBBLE Board of Directors, is that one needs to email and link with all of them, in order to get one single person to respond.
So only tenacity, and having this lack of response rate in mind, might get you there!

Here we go information on how to contact REDBUBBLE Board of Directors:

CEO Michael Ilczynski:
*******@redbubble.com
*******@yahoo.com.au
Linkedin: https://www.linkedin.com/in/michael-ilczynski-728a162a/?originalSubdomain=au

Chairman Anne Ward:
Linkedin: www.linkedin.com/in/anne-ward-*******/?originalSubdomain=au

Company Secretary Paul Gordon:
*******@redbubble.com
His LinkedIn page:
https://www.linkedin.com/in/paul-gordon-*******/

(CMO) Chief Marketing Officer Rebecca Zarate:
*******@redbubble.com

Investor Relations Louise Lambeth:
*******@redbubble.com
Her LinkedIn page:
https://www.linkedin.com/in/louise-lambeth-*******/?originalSubdomain=au

LET THEM KNOW... and tell your story here.

Here's my experience, as a vendor, with canned ineffective and unhelpful customer service, zero communication with vendors, no accountability on their part and their seemingly normal business operation of ignoring issues and the people they affect. After sending an email to them through their site many hours ago, i get a canned response back a little while later:

Answer:
Hi there,

We're sorry to hear about your account troubles, though don't worry because we're on the case.

Redbubble suspends accounts when we believe they're made by robots, fraudsters, or users who violate the Redbubble User Agreement We usually get it right, but every once in a while a mistake is made.

Please keep in mind that requesting a review does not guarantee that your account will be recovered, so hang tight and we'll investigate as quickly as we can. Please note: due to the nature of the investigation for these inquiries, a response (if required) may take longer than the usual 4 hour window in which Redbubble aims to respond.

Regards,
Redbubble Marketplace Integrity Team

After not hearing back for many hours I responded with a follow-up message:
ME: So, when will my account be fixed? I have a pending sale that is in jeopardy because of this as well as everyone who is clicking on my store links from my website, linkedin, twitter, facebook, instagram and pinterest all getting a message my account is suspended which is having a very negative impact on my business profile and is horribly embarrassing. There was no reason for this suspension so when will it get fixed before any more damage is done to my reputation and i lose more sales?

I have still gotten no response, at all. SO i went to their facebook page and sent a message there:

ME: I sent a message several hours ago as i was editing my links and then was mysteriously locked out. I tried logging in again and got a message my account was suspended. With NO notice or reason or even an email. I sent a message through the site, said nothing but a canned copy of the same thing the website help page said. Also said it would be 4 hours or earlier to fix. It is now 6 hours and there has been no response from my second email, it still isn't fixed, i have pending orders in peril, my business name has been tarnished as everyone attempting to view my store only gets an account suspended message. Why is it suspended and fix the issue!

To which I got a surprisingly quick response in about 20 minutes, asking for information:

Hi Elizabeth! Thank you for reaching out to us. For questions about a Redbubble order, please provide us with your order number, email, and/or shipping address. Thank you for your patience.
Store name ravencroft graphics 3d
Hey there Elizabeth, thanks for getting in touch with Redbubble. Oh no, I'm so sorry to hear about this. Not to worry a bit, I'm here to help!
Could you please provide me with the email associated with your account?
Awaiting your valued response! - Ashley

I gave them the information they requested, immediately. Withn in a minute of them sending theirs.

They never responded nor does it appear they even opened the messages. SO i sent them yet another message.

ME: I'm a vendor, and after selling my first item, which is (hopefully still) in pending status, you suspended my account. For no reason, with no reason given. No email sent to me, and it has damaged my company. I sent you 2 emails today about it, the first giving me a canned response it would be less than 4 hours to fix the issue, yet i still have no idea what the issue was as you still have not communicated with me. I then sent a second follow up email 6 hours later, to which you have completely ignored, not even a curtesy canned response back. So, I message you here (facebook), which you surprisingly responded to in 20 minutes. I immediately responded back with the requested information and now you have not even picked up and read them, you seem intent on ignoring the issue. I want my account fixed, whatever you did to it, immediately. Suggestion, STOP APOLOGIZING AND FIX ISSUES INSTEAD OF AVOIDING THEM.

And then when there was still no response, my account was still not fixed and there was still no resolution as to their screwing up my vendor account, I posted a comment on their page, along with a long list of others who have also recently done the same, mostly customers. But they all seem to be getting the same canned responses too so here i am leaving a review, maybe that will get a response and the issue fixed.

Stole Humboldt Broncos cartoon design! SHAME! SHAME!
XxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxX

I have been a very loyal and frequent customer since Feb. 2016 - I have placed ONE HUNDRED AND TWENTY-NINE ORDERS! These aren't cheap orders either, some orders have been over $700CAD, so I imagine I have given Redbubble over $10,000 at this point. Does Redbubble care? No! They will punish you for your loyalty. Out of my 129 orders, I have experienced a few issues, usually minor and solved quickly. However, my most recent experience has been nothing but stressful and infuriating. I have been lied to, mistreated, ignored and feel like I have been scammed. I ordered around 100 stickers and they arrived with extremely visible lines and the larger stickers looked like they had red ink dripped on them. I swear they do not have any quality control at all. REDBUBBLE - CHECK YOUR ORDERS BEFORE SHIPPING THEM OUT! I talked to 'Joel' on live chat and he forced me to take a picture of every single sticker and send it to him. This was a complete waste of time because in a follow-up email I was told because 'I've experienced this problem before', I would have to ship my order to another country. What? I am being punished for their problem and for being a loyal customer. Surely - it's their fault that this has happened before? Right? I guess not. I was upset about this, but it was better than nothing. I asked if the replacement would be sent out soon as the order was shipped back to them and my question was ignored and was told that (in an email 12 hours later) "I can confirm that a replacement order would produce the same result. So, we would need to arrange a refund for the order." This is an absolute lie and I'm shocked that they think I would believe this. A majority of the stickers in this order have been ordered hundreds of times before - I know how they look when they're printed properly and I know it will not produce the same result. Are they going to drip red ink on my order again? No. I have told the customer service agent that I will not accept a refund and she has been ignoring my emails all day - despite responding quickly last night. I would suggest to potential customers to put your hard earned money into another company that respects you and your business, I wish I had done the same. Especially, now that prices have doubled since last year and they don't do additional discounts on stickers anymore. I'm paying more for worse customer service and terrible, terrible products.

(See picture 1 for the lines and picture 2 for the red drips)

I created a new artist/seller account with Redbubble this month. Set up my profile and store, uploaded banner and avatar art, but I never uploaded any product to be sold. I was getting ready to upload some designs to sell. After the account was only open for about ten days, I tried to log in to start uploading designs and saw a message that my account was deleted. What? For two weeks afterward I repeatedly contacted Redbubble (online) Live Chat and tried to get a reason why my brand new account would be deleted. I kept getting the same, canned replies from the Live Chat representatives that my question would be forwarded to Artist Experience support but I never received any acknowledgement of my inquiries or any follow up email replies to answer my simple question: why was my account deleted? I HAVE four chat transcripts documenting my contact with Live Chat, proving I TRIED repeatedly to get the issue resolved, which got me NOWHERE. And I don't have a clue how I could have possibly violated the site's Terms of Service. And I read all the information again on the site, including regarding deleted accounts and how to try to get my account reinstated. Apparently there IS NO WAY to get such an issue resolved. What's really terrible is... if I unknowingly did something (?) with my account that violated a term of service, there was NO warning given, NO explanation, NO chance for me to make correction, I was simply DELETED. TERRIBLE business practice. Redbubble can't be bothered to explain whatsoever when they AX a seller's account? Apparently they view the Artists/Sellers as p. O. s. To just use or toss out. WARNING to future Artists and Customers: There is actually, actually NO phone number to call this site and speak with a live person via phone for Artist Support OR for Customer Service, if you order anything. You are at the whim of Live Chat representatives who are not useful at all. After four tries with Live Chat representatives, I told them I would be posting bad online reviews if nobody would contact me to resolve my situation. So now I'm doing that. I can only wonder if Redbubble won't even answer a simple question for a potential seller, I sure WON'T recommend them whatsoever to resolve issues and complaints for customers. Also, they forget an Artist COULD be a purchasing customer too. So treating Artists unfairly is BAD business practice because you lost not only a potential artist but also I would NEVER be a customer now, either. TERRIBLE artist/seller/customer support when you can't get ANY follow up to resolve an inquiry/problem. GLAD I found out now, before I was able to upload any content to the site for sale. What if I sold some stuff through you people and then couldn't get paid because you deleted me then? (WHICH you have other reviews online all about that.) So thank you, Redbubble, for taking up over two weeks of my life for absolutely nothing!

UPDATED ON 02/09/18: Redbubble provided a response here but I already emailed that address DAYS ago (given to me via another website) and I've heard NOTHING back whatsoever. So REDBUBBLE "help" is PHONY. Someone posts a reply from Redbubble here to LOOK like they care and are trying to help, that's all. It's called "damage control" only DON'T BELIEVE IT. They've done NOTHING to help me AT ALL. SICKENING

I've ordered from RedBubble at least once a year for the last 8 years or so. The shirts are the most comfortable I've ever owned as far as online vendors go, and the designs are very high-quality and durable (my near-decade-old shirts from RB are still vibrant as ever) - not to mention, they are always exactly what you see on the site.

The sheer volume of options on the site, as well as the staggering support from the artists they represent, are each enough to keep me coming back. The real kicker, though, as my experience has shown, is the customer service - it is BY FAR the best I've ever received from any business, hands down. I cannot fathom all these 1-star reviews complaining about shipping problems - RB has never failed to address order issues, even when they were my fault; so I can only imagine that such reviews do not reflect a subsequent interaction with customer support, or have not been amended after the fact.

In 8 years, I've only ever had two problems - the first issue was a shirt that just was not delivered when promised. About two weeks after the expected date, I sent an email to customer service explaining the problem, and they sent me the another printing of the missing shirt, no questions asked. And as luck would have it, the original arrived a week later, so it probably wasn't even their fault.

The second problem occurred about a week ago, and it's the reason I'm writing the review. I got proactive for Christmas, and ordered four large shirts for a friend of mine - they looked excellent, and arrived perfectly on time - but I realized that I had slipped up and ordered four larges instead of four mediums. Totally my fault, I remember inputting and confirming and everything, I guess I just had a brain fart. I contacted customer support via the RB site live chat, and was assisted immediately. I explained the situation, admitted it was totally my fault, and my customer service rep (THANKS SHAYON!) was incredibly helpful and professional - with just a few short IMs, Shayon and RB sent out those four shirts at the new size I wanted TOTALLY FREE; the best part was that they said I could keep the accidental larges I'd ordered, and "give them to charity" if I wished. Absolutely incredible. I never write reviews, but Shayon and the amazing team at RB deserve one.

I'll be coming back for a long, long time, and I've been talking them up to friends and family like crazy!

I am happy withnthecresponsevtime and my question was answered. I would love to see some possible flexibility on print locations, I. E. Choosing whether it's printed in front and back of a garment. I'd love to learn what form of printing process you use to create the background garment coloring and screen/ direct garment, etc etc
Thanks
Bradley
TnTgfx

As of 12/24 at 10 AM I continue to wait for a simple tote bag that I was told shipped 12/6--Redbubble passed the order to UPS MI, and has no way to track it. The tracking number they provided me is invalid, and I get vague promises that it "should" arrive today. This has been the worst online shopping experience I've ever had--the aggravation this whole process has given me has cost me a lot more than the retail cost of the item. In the future I'll be sticking with Amazon or Etsy or a similar company that can reliably and quickly get their merchandise to me, or that can give me a valid, verifiable explanation for delays.

UPDATE: So I ended up receiving my packageshipped out of a location 265 miles from my home on December 6thon Dec. 28th, 22 days later. Once I complained loudly enough, RB tried to ameliorate the situation to a degree. They offered me a $10 credit on my next order, which was pretty trivial, but more importantly, they shipped another item out from the same locationthis time it arrived in 3 days, a much more appropriate time.

The most frustrating issue (besides the dismal first delivery time) was that clicking on the UPS Mail Innovations tracking number RB provides takes you to the UPS website, which does not consider this tracking number valid. It took me a while to figure this out (and Im probably not entirely correct), but part of the issue is that UPS MI passes the item on to the USPS; its actually a USPS tracking number UPS is receiving through RBs link, and UPS is unable to interpret it before the item arrives. Customer service at RB needs to be trained to know this, and their web designers need to point the link to the right address. If I had been able to know that the USPS was running behind on 12/15-16, when my item was supposed to arrive, I could have alerted RB MUCH earlier and my wife could possibly have had her gift before Christmas.

For me, the gold standard of customer service remains Amazonfirst of all, Ive never had a bad experience with their delivery of purchases; and they are extremely conscientious and proactive about potential delivery problems Just today, they sent me the following email regarding another order, which Ive edited:

We are writing to let you know that shipment of the following order has not been confirmed by the seller within the expected timeframe:

ORDER DETAILS
Order ID: xxx
Merchant name: xxx
Item(s) to ship:
Name: xxx
Qty: 1

Because shipment of this order has not yet been confirmed by the seller, your credit card has not been charged and we are not able to provide you with shipment details.

If you would like to ask xxx for more information about the status of this order, including the expected ship date, you may contact them directly.

Thanks for shopping on Amazon.com.

Amazon.com Customer Service

Am I going to be angry at Amazon for this? Of course not, Im going to appreciate their proactive approach to a potential customer problem, and "Shut up and take my money" is going to remain my attitude to doing business with them.

Ill be returning the (now extra) second item next week to RBI have no desire to take advantage of RB or to get more than I paid for.

I bought shirts here are amazing!