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California
1 review
5 helpful votes
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90% of leads are worthless and or set ups for Con Artists using the system for Fraud. If there are any real buyers, and im sure there are some, they will be immediately turned off when they have 6 different agents calling, texting, emailing like a pack of desperate homeless bums, you can kiss even that small percent goodbye. If i were spending 100 a month maybe its worth it, but anything over that is like burning your cash... literally!

Date of experience: October 3, 2017
North Carolina
1 review
20 helpful votes
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New Format Is Useless
December 12, 2015

The new format is useless because filters are limited. Takes way too long to weed through properties and way too many ads. Can someone tell me why the site was changed. I will be using other sites for searches.

Date of experience: December 11, 2015
Illinois
1 review
8 helpful votes
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New updated version is awful - unusable! I wish I had known and never would have updated. One Star rating is too high.
Old app was A+. I cannot even begin to list all the problems with the app... my sites are not saved, limiting a neighborhood to a 1 or 2 mile radius, buying versus sold
The app is now one BIG mess... you lost millions of viewers - your advertisers will soon realize they are wasting their money. Whoever is responsible should be fired.
Signed, very unhappy user
Now, searching for another app...

Date of experience: August 6, 2016
Indiana
2 reviews
5 helpful votes
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Homes are sold before listings are posted. Site extremely slow, locks up frequently. Automated searches don't work - have been communicating with them 3 months with no fix yet: just apologies and broken promises.

Date of experience: June 8, 2017
Minnesota
1 review
2 helpful votes
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Stop the snobbery
September 3, 2017

In this era how could you perpetrate such poor taste in your marketing. Why would anyone want to make someone feel bad and then gloat over it. This commercial is worse than Kylie Jenner Pepsi ad. We told our real estate agent to not use real estate.com when listing our home.

Date of experience: September 3, 2017
North Carolina
1 review
6 helpful votes
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Losing my Husband of 50 yrs, living in Buena Vista 45 yrs, dealing with personal loss, organizing liquidation, staging a 95 yr old house--KUDOs!
I'm in awe of your "personal" touch to my needs. I did not know what to expect.
You guided me step-by-step with your help and your team. Your personal touch of "making my home real estate ready for sale" helped so much dealing with my loss.
And it doesn't stop there. My home sold and you continue to follow up in my new residence.
You are setting a precedent as a realtor, particularly for the aging population.
Than You So Much to you, Beth Hall, and your Keller Williams Team.

Date of experience: January 11, 2019
Florida
7 reviews
5 helpful votes
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No integrity
June 2, 2022

On multiple occasions, I have discovered listing addresses that cannot be found by Mapquest or Google Maps. Realtor.com blames this on MLS.
MLS WANTS to sell the house; why would they bogus the address?

Date of experience: May 31, 2022
Texas
1 review
0 helpful votes
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Jennie Stephens
January 20, 2022

Jennie Stephens made this experience more than I could have asked for. I highly recommend her. Every step of the way she was there and guided us through this crazy process. She continuously went above and beyond for my family and I. If you're looking for a realtor, she's your gal!

Date of experience: January 19, 2022
South Carolina
1 review
10 helpful votes
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Kevin Richter& Co.
January 4, 2021

Kevin and his team are Must have agents! We can not express into words how wonderful Kevin and His team are, and what an awesome job they did to get our home bought. Kevin worked extremely hard And was always professional. He is honest and trustworthy, always being upfront in where we were in the process. He went above and beyond to ensure we got the best deal and cut his commission to 0% to get the deal done! We never flinched that something would not get done by Kevin and his team. From Contract negotiations to financing to closing, His Team's professionalism is above reproach and always made sure we stayed positive during our journey. Kevin and his team made us feel like we were always first! I have bought and sold three houses to date with Kevin Richter & company. I would highly recommend him for all your Real Estate needs.

Date of experience: January 3, 2021
South Carolina
2 reviews
9 helpful votes
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Joel Farthing exudes confidence. Our faith in him was not misplaced. He took on the difficult task of selling an old farm and made what seemed an insurmountable task seem easy. In six months it was sold. Joel has an easy and pleasant manor about him that put us at ease.

Date of experience: March 7, 2020
Oklahoma
1 review
0 helpful votes
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Erynne Selk of Cody, Wyoming worked hard with us selling my mom's house. We lived out of town and Erynne was very efficient in communicating with us. She kept in touch with documents and information for selling my mom's house. When we were in Cody Erynne took the time to see us at times that were outside of her working hours. She always responded and was a good source of information with us. She guided us with suggestions and supported our decisions.
I am incredibly grateful for the time that Erynne gave to us. My mom's house sold immediately after an estate sale that Erynne suggested and then was cleaned. I would recommend Erynne to anyone looking for a realtor in the Cody, Wyoming area.
Diana Morlang

Date of experience: October 13, 2023
Florida
2 reviews
13 helpful votes
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Never had a correct answer if I could ever get a call back, showed me the worst deals that would make him the most commission, unreliable, short tempered, smelled like he never heard of deodorant, and then called the city to make false claims about my own house when I was selling it after he saw on MLS that I was not using him as an agent for all of the above reasons. This guy is a loser. I wish I had known better but just hope this helps someone else avoid this incompetent fool. He must use friends or fake names to post good reviews about himself because in my experience he is a nightmare.

Date of experience: February 27, 2020
Florida
2 reviews
7 helpful votes
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Realtor. Com leads
September 30, 2017

Do your self a favor & do not buy any zip code leads. Who ever the sales agent is, they speak with only the intent that puts money in their pockets. Getting out of any so called agreement is very hard to do! Hope some good attorney picks up on this!

Date of experience: September 30, 2017
Ohio
1 review
2 helpful votes
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Shannon Bragg was our realtor he did an amazing job in helping us find the perfect new home. He made sure we knew everything and was always available if we had any question. I would recommend him to everyone

Date of experience: June 14, 2016
Delaware
1 review
0 helpful votes
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After house was sold, other websites updated correct information from the MLS.
Realtor.com, however, reverted to old info from 5 years ago!
We have worked with them for 2 months to rectify the listing, and even their own staff cannot figure out why the problem remains.

Date of experience: February 8, 2022
Connecticut
2 reviews
0 helpful votes
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Inaccurate information
September 1, 2021

Realtor.com is filled with inaccurate information. The site is also plagued by technical glitches. "Customer service" doesn't respond to questions or concerns. I recommend choosing one of the other real estate sites.

Date of experience: September 1, 2021
New Jersey
1 review
4 helpful votes
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I have been dealing with this company for over month with the same problem. Our real estate company was in the process of getting our listings automatically posted on Realtor.com, but after a month it still hasn't happened. We have an open case that I call every couple days about to get a status update. Every customer support person tells me the same thing, "I'm sorry I don't know why this is taking so long, I will escalate the issue to management", yet nothing ever happens. They will not provide us with contact information for who is working on the case. I'm now realizing after reading these reviews, that this company is a joke and I should not waste my time.

Date of experience: June 7, 2017
Shelba A.
Arizona
6 reviews
18 helpful votes
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We literally have used Realtor.com daily for past 6 months while searching for a house in another state- I just logged on and the entire site has changed- WTH!!! Nothing works as it did- my searches and saved houses are gone- worst of all- you can't navigate the map,as before... It amazes me why they would mess up a good thing! The only thing you needed to change/add was the capability to "hide" a property when you don't want it to continue to show up in a search- Zillow offers this feature. I just deleted Realtor app-

Date of experience: May 26, 2016
Texas
1 review
6 helpful votes
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I'm going to have to use trulia or Zillow now. This is sad because realtor was my go-to app for searching and researching. Unfortunately, they have ruined it and made it the worst app I have ever used. The old app worked fine. This new app is an embarrassment. There are no search parameters anymore. The old app allowed to narrow down searches by a healthy list of options like age of home, lot size, etc. this new app took all of those away and now makes searching a major headache, having to scroll through hundreds of useless listings that don't meet my search criteria. What happened?! This is so disappointing. I am hoping that perhaps an update will be coming that would restore the search criteria options, but it's been quite awhile already with this new crappy version and so far nothing. I'm tempted to wait a little longer before deleting the app altogether. Thank goodness for trulia and Zillow, who both actually have extensive criteria search options.

Date of experience: July 14, 2016
Florida
1 review
0 helpful votes
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Alan Lane Realty
May 6, 2019

I HIGHLY recommend Alan Lane for any of your real estate needs. He is very professional, personable, efficient, honest, determined and has a vast knowledge of all of the aspects of the business.
He went completely out of his way to help save what many other agents perceived to be a lost cause property from foreclosure.
His communication and negotiation skills are top-notch.
Everything was straightforward and well explained without any last minute "surprises". The closing was quick and was handled in less than 45 minutes.
He also put a lot of his personal time into research and preparation for the sale of this house.

Date of experience: May 5, 2019

Overview

Realtor.com has a rating of 1.6 stars from 719 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Realtor.com most frequently mention customer service, credit card and zip code. Realtor.com ranks 1204th among Real Estate sites.

service
124
value
117
shipping
4
returns
7
quality
119
+43