RealpinReviews 8,834

They lie about their guarantee and if you call them on it they get real cocky and unprofessional. Do not do business with them they lie.

Ive been in the game for a while now and I must say they Have awesome listing valuation leads. I can't speak for the purchase leads but I'm literally getting 1 of 3 leads listed and I really hope it doesn't change this has been a life saver for me financially! Worth every penny!

I'm a mortgage broker. Was told the leads provided were vetted for name and phone to make sure they were legitimate. Also told all leads would come to me from my area. So I tested their system, false name, false phone, false email, and a zip code for my area, and the system came up with a lender contact that wasn't me. So, there was no vetting for legitimacy. Called the lender who came up and he said his leads were no good.

Asked for refund and told NO. Spent the money, but I asked the next day and I'm sure they didn't spend it yet.

Update: While salesperson said no refund, company policy said they would refund if cancelled within 3 days -- I asked to cancel on 2nd day. Even though salesperson was not helpful, company did allow my credit card company to cancel with full refund. Still would not recommend the service due to deceptive salesperson.

DON'T BE A FOOL! You will hear many great sales pitches, but please let my experience save you: They promise to replace any lead that wasn't real, they GUARANTEE none of the leads will be valuation or just looking but of the 4 leads in an entire year, that's what they were! Keep reading! In 12 months, there were a total of 4 inquiries and all were just inquiring with no intent to talk to an agent, sell or even rent their home. Realpin charges $49 a month to "maintain an account"? Who would want to maintain an account? Plus charge you for the leads which they are happy to replace however, they HAVE NO LEADS TO REPLACE THEM WITH!. They take the $49 a month and take the initial $799 or whatever you sign up for and continue to delay and make promises of escalation and working with tech to get things resolved.
IN THE END, IT'S A WASTE OF MONEY! The customer service did not respond for weeks if at all. When I asked for a refund, the response was "We sent in 4 of the 5 seller leads. We could offer you a refund for the 1 outstanding seller lead for $150.00 to be refunded..." This proved that although there is a guarantee to replace, they are using these leads against the client. Any type of lead counts even when they aren't replaced! It's been 4 months and STILL NO REFUND by the way. False promises from the start to the end.

There is nobody that will call me back from the company but sales people. I've gone around in circles trying to get my money back and now have resorted to writing reviews to help save others money on what I feel is a very fraudulent company. I've been in the real estate business for over 12 years and this is the worst experience in getting real estate leads and I would not believe any source that is telling you that happens...

After they receive your money, the lies start. In two months out of 20 leads, over half were disconnected. They promised me a refund, but on the last day, they sent me 6 disconnects. I can't be more clear than to stay away from them. They change their name after they con so many people. I disputed the charge, so hopefully I can be reimbursed. Its like they hold you up with a gun. Homevaluestore, and so many different company names. Be careful with these con artists.