Definitely one of worst online shopping experience. Make me feel like ordering from a crook.
* No confirmation email after online order. Not even sure if the order was placed afterwards.
* It took them more than 3 weeks to ship the order, another week for delivery.
* No date was shown on the attached invoice.
* Quality of shirts is much worse than expected, color mismatch.
* Had to return due to the low quality and wrong color. Was charged $10 for two-way shipping for such return.
* No refund notification after the return.
* No communication whatsoever!
* One of worst online shopping experience!

I love Ralph Lauren, exceptional quality, outstanding styles, there is nothing bad that you can say. I can't understand the bad reviews. You get what you pay for. However, these items are forever.

My husband purchased at the natick mall Massachusetts several sets of your socks. The first set of 6 didn't fit well and would bunch uncomfortably. He still has them but doesn't wear them. Of The second set of 6 technical support socks that fit nicely, 3! Pairs developed holes in the hill. We threw away the first pair. We have pictures of the 2 second pair w holes in one of the socks. We believe those are defective. No place to send a pic.
Tried to find a place to email/ post on their many sites. My post above was rejected. Tried to call- the number doesn't accept calls. Not nice.

Puchased an "in stock" $700 jacket online with "Fast Shipping". Over a week later, still no jacket. I called and was told that they didn't actually have it in stock and it would ship from a store, but no one could tell me when that would be with no way of telling me if I would even get it. Now I have to wait another 48 hours for some one from the store shipping dept. to get back to me because Regular Customer Service has not way other than email of reaching that dept. I expected much better from this high end retailer but they really have poor customer service.

I ordered a coat online from Ralph Lauren that was way too big when I tried it on. I also decided I didn't like the style. When I called customer service they said they don't do returns if the tag fell off even though I only had it for 3 days! The tag was placed at the base of the sleeve of the coat and came off when I put my arm through to try it on. I was given the run around for a week and finally a manager at a Ralph Lauren store said I could ship it to return at a store that was 100 miles away the manager there said she'd take care of it but I had to pay $20 for shipping and I was assured I would get that money back. Now Ralph Lauren is refusing to give me back the $20 fir the shipping saying I didn't use their label even though they were refusing to return the item. Customer service said management would call me about this but no one has called and it's been over a month! I would not recommend buying anything online from this company!

I have been buying Ralph Loren for some time now, and am a very satisfied customer. Their clothing, particularly their sweaters and polo shirts, are high quality. I have purchased numerous sweaters, and love the material and fit. Material does not pill, which is another plus! I plan to continue shopping at Ralph Loren for years to come!

I placed an order. I have got confirmation from them about my order and said they will process it. Next day I have got call that item is not in stock anymore as payment was authorised a bit late. When I placed an order online money has been deducted straightaway from my account. As when it divert to payment section bank allow the authorisation and then they confirm the order if bank wouldn't allow authorisation then they wouldn't confirm order. Clearly they are lying to me. So annoyed. Don't ever shop from Ralph Lauren. Very bad customer service

We purchased two clothing items at an outlet store in Clarksburg Maryland on Dec 1st 2019. The items were too small so we tried to take them back for an exchange. We lost the receipt during the holidays and they claimed they could not find any proof of our purchase in their system so they refused the exchange and we were stuck. We went home and found the receipt which had the transaction number. When I called the store to ask them why it was not in their system they told us after the first week in January they wipe out all previous year's transactions. So customers without receipts who did not do a return during the first week in January are SOL! We had been shopping there for years, but not anymore.

Do not buy anything from this company. They do not have a warranty. I bought a vest from them and after a few use zipper broke. When I called customer service they refused to fix it or replace it. Instead they said I must pay $50 to replace that zipper. What a shame on Ralph make people pay for their defected items. I will never buy anything from them again. It could happened to you so be careful when you buy zipper items. They make poor quality zippers and after it breaks you are on your own.

Ralph Lauren is top of the line quality. I can't afford it as much with a family and kids but its all i wore as a kid. The products are all excellently made with high end fabrics and they last a long time. It's a high end brand that I definitely recommend. Ralph Lauren

This just sucks. I got a notice for a limited Tokyo edition release on the Polo app and went on the app to order and to no avail couldn't order nothing cause everything was sold out. These damn bots and people reselling items is messing everything up. Can't even shop online anymore. SMH